HIPAA compliant, BAA available

Measurement-Based Care for West Virginia Mental Health Teams

For comprehensive behavioral health centres, CCBHCs, school and primary care programs and private clinicians from the Northern Panhandle to the southern coalfields. Send validated scales by email or QR code, have them scored on submission, and keep the standardized results West Virginia's rules expect in the clinical record. US customer data stays in Google Cloud US regions.

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HIPAA compliant, BAA available
Kept in Google Cloud US regions
SOC 2 Type II
Scored once the client submits
100+
validated assessments
BAA
for any HIPAA covered entity
US
Google Cloud regions for US data
$25
per month

Standardized Screening Is Part of West Virginia's Agreement on Children's Mental Health

  • In 2019, West Virginia signed an agreement with the US Department of Justice to improve mental health services for children, including a commitment to use validated tools to screen for and assess needs. Under it, the Department of Human Services adopted a standardized set of mental health screening tools, and set a target that 52% of Medicaid-eligible children outside youth services, child welfare and juvenile justice be screened each year. In the compliance assessment issued in December 2025, the monitor rated that provision in substantial compliance, with reported screening rates of 53.4% and 52.4% in the last two quarters of 2024.

    The same agreement requires the Child and Adolescent Needs and Strengths (CANS) tool to support individualized service plans, and that provision was rated in partial compliance after a Marshall University review found not every facilitator was certified and some items were rated incorrectly. Medicaid's own rules point the same way for all ages: the provider manual for licensed behavioral health centres says standardized instruments may be given at the initial evaluation and as clinically indicated, and their results must be in the clinical record as justification for the level and type of service.

    That makes the record of a score as important as the score. HiBoop sends the PHQ-9, PHQ-A, CRAFFT-2.1 and other scales by email or QR code, scores them on submission, and keeps each result dated on the client's chart, ready to export. It does not administer the CANS, and it does not report to the Department of Human Services or to an MCO.

  • A Standard Screen for Children in Medicaid

    A 52% annual target under the DOJ agreement, rated in substantial compliance in December 2025

  • The CANS for Service Planning

    Required by the agreement for individualized service plans, rated in partial compliance

  • Instrument Results in the Record

    Medicaid's behavioral health centre manual asks that results support the level and type of service

All regions

What HiBoop Does for West Virginia Care Teams

  • West Virginia folds behavioural health into Medicaid managed care, is building out certified community behavioral health clinics, and keeps its own law on mental health confidentiality. HiBoop handles sending, scoring and charting scales, and your clinicians keep every decision.

  • Screening From the Waiting Room

    A QR code at the front desk or an email before the visit brings in a PHQ-9 or PHQ-A, scored before the client sits down, so the result is in hand for the evaluation.

  • Results That Justify the Service

    Every administration keeps the scale, the score and the date. Export a client's history as CSV or PDF to support a service plan, a prior authorization or a record review.

  • SBIRT at Intake

    West Virginia's behavioral health centre intake includes an SBIRT assessment from age 10. The CRAFFT-2.1 for adolescents and the ASSIST, TAPS and CAGE-AID for adults are in the same library.

  • Change Over Time

    Repeat the same scale across a course of care and the scores line up on one chart, giving supervision and treatment planning a clear trend to discuss. The numbers inform judgement; they do not replace it.

  • Centres Covering Many Counties

    Team and Network plans give a comprehensive behavioral health centre one account across its counties, with role-based access limiting each person to the clients their role allows.

  • Care at a Distance

    Clients in hollows and ridge towns answer from an email link between telehealth visits, saving them hours on mountain roads.

Mental health in West Virginia

Research data

  • Each figure below links to the source it comes from.

  • 28.1%

    of West Virginia adults had any mental illness in the past year (model-based annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 20.3%

    of West Virginians aged 12 to 17 had a major depressive episode in the past year (annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 24.6%

    of West Virginia adults received mental health treatment in the past year (2024)

    SAMHSA NSDUH, 2024

  • 6.2%

    of West Virginia adults had serious thoughts of suicide in the past year (annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

Research from West Virginia

  • Suicide risk screening in rural primary care

    In a rural West Virginia primary care practice, an Ask Suicide-Screening Questions pathway reached 99.0% completion among 196 patients, documented screening rose from 5.8% to 61.0%, and detection of suicide risk from 0.7% to 6.2%.

    LeCloux et al., Psychosomatics, 2020 PMID 32646611

  • Patients' views of suicide screening

    In the same pilot at a rural primary care clinic in southern West Virginia, 96% of patients surveyed said primary care providers should screen for suicide risk.

    Christensen-LeCloux et al., General Hospital Psychiatry, 2021 PMID 33993088

  • Physicians' views of suicide screening

    In interviews with 15 West Virginia primary care physicians, most supported suicide risk screening, and suggested strategies included using technology for the screening itself.

    LeCloux et al., Journal of Rural Health, 2021 PMID 32845543

  • Teaching measurement-based care

    A measurement-based care course for psychiatry residents, taught at West Virginia University since 2019, had been completed by 26 of 52 residents (50%) and is now required before graduation.

    Aboraya et al., Innovations in Clinical Neuroscience, 2025 PMID 40786897

How West Virginia's Behavioural Health System Is Organized

  • HiBoop is independent of these programs and bodies and does not connect to state or plan systems. This is the setting your MCO, behavioral health centre and licensing board work in.

  • Agreement on Children's Mental Health

    With the US DOJ, 2019

    Signed in May 2019 and modified in December 2024, the agreement commits the Department of Human Services to validated screening and assessment, community-based services and the CANS. Of 17 monitored provisions, the December 2025 assessment found 4 in substantial compliance and 11 in partial compliance; the department now updates the DOJ each April and October.

    Screening targetCANSChildren and youth

  • Mountain Health Trust and Mountain Health Promise

    Medicaid

    Mountain Health Trust covers physical, behavioural and dental care through Aetna Better Health of West Virginia, Highmark Health Options, The Health Plan of West Virginia and Wellpoint West Virginia. Children in foster care or adoption assistance, and children in the serious emotional disorder waiver, are in Mountain Health Promise, run by Aetna Better Health of West Virginia.

    Four MCOs96127 activeBehavioural health carved in

  • Certified Community Behavioral Health Clinics

    Bureau for Behavioral Health

    CMS approved West Virginia's CCBHC state plan amendment in January 2025, effective October 2024, with six clinics certified at launch: FMRS, Prestera, Seneca, Southern Highlands, Valley Healthcare System and Westbrook. In June 2026 the state was named one of ten new states in the federal CCBHC demonstration. The 13 comprehensive behavioral health centres are being supported toward certification.

    Six certifiedFederal demonstration13 centres

  • Licensing and Practice Across State Lines

    Three boards

    The Board of Examiners in Counseling licenses professional counsellors and marriage and family therapists; the Board of Social Work and the Board of Examiners of Psychologists cover their professions. West Virginia enacted PSYPACT in 2021 and is a Counseling Compact member, though the compact is not yet issuing privileges for its licensees; out-of-state clinicians can also register for interstate telehealth.

    LPC and LMFTPSYPACTTelehealth registration

Care Teams Across West Virginia

  • Each line names a certified community behavioral health clinic and the counties it lists. HiBoop runs in a browser, so a Morgantown group practice and a clinic in McDowell County use it the same way.

  • Morgantown and North Central

    Valley Healthcare System, a certified CCBHC, serves Monongalia, Marion, Preston and Taylor counties.

  • Charleston and Huntington

    Prestera serves Kanawha, Cabell, Putnam, Wayne and five more counties, from Mason in the north to Logan in the south.

  • Beckley and the New River

    FMRS serves Raleigh, Fayette, Summers and Monroe counties.

  • Princeton, Bluefield and the Southern Coalfields

    Southern Highlands serves Mercer, McDowell and Wyoming counties, where check-ins between visits save clients long drives.

  • Parkersburg and the Mid-Ohio Valley

    Westbrook serves Wood, Jackson, Roane, Ritchie and four more counties along the Ohio River.

Data sovereignty

Why West Virginia clinics choose HiBoop

  • Why West Virginia Teams Use HiBoop

    • US customer data is stored in Google Cloud US regions, encrypted at rest and in transit
    • HIPAA compliant, SOC 2 Type II certified, and a BAA for covered entities
    • Role-based access, with a log entry for each view or export of client data
    • One clinician on Care pays $25/month, month to month, and no credit card is needed to begin
    • Nothing to download: clients use an email link or a QR code on their own phone

  • USD pricing & support

    Transparent pricing in USD with flexible payment options for clinics of every size.

    Care
    For one clinician, month to month
    $25
    USD/month
    Team
    Base price, clinicians unlimited
    $200
    USD/month
    Network
    Quoted for multi-site centres
    Custom
    Enterprise pricing

100+ validated scales for West Virginia clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Children and Adolescents

    • PHQ-A (Adolescent Depression)
    • CRAFFT-2.1 (Youth Substance Use)
    • SCARED (Child Anxiety)

  • Depression, Anxiety and Suicide Risk

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Substance Use (SBIRT)

    • ASSIST (Substance Involvement)
    • TAPS (Tobacco, Alcohol and Other Substances)
    • CAGE-AID (Alcohol and Drug Use)
Browse all assessments

West Virginia Confidentiality and Consent

  • HIPAA is the federal baseline. West Virginia's Code adds its own confidentiality rule for mental health treatment, inpatient rules for minors and telehealth rules for out-of-state practitioners. No state law certifies software; the duties belong to your organization, and HiBoop's part is the safeguards that help you meet them.

  • What West Virginia law asks

    • Keep communications and information obtained during treatment or evaluation confidential, including the fact that someone is or was a client, and disclose only in the cases the law lists (W. Va. Code s.27-3-1)
    • Note that the Code sets no age at which a minor may consent to outpatient mental health treatment; for voluntary inpatient admission, a facility must ask whether a minor aged 14 or older consents or objects (s.27-4-1)
    • When treating a West Virginia client by telehealth from another state, register for interstate telehealth: the care is treated as happening where the client is located (s.30-1-26)
    • Keep HIPAA safeguards and breach notification duties, with a business associate agreement for each vendor that handles protected health information

  • What HiBoop provides

    • A business associate agreement for covered entities under HIPAA
    • Hosting for US customers in Google Cloud US regions, with encryption in transit and at rest
    • Role-based permissions and a log of each view and export of client data
    • SOC 2 Type II certification, with the supporting controls on our trust page

  • Evaluating HiBoop for your centre?

    The trust page explains our hosting, encryption, access controls and SOC 2 Type II. Get in touch for a BAA or help with a security questionnaire.

    View the trust centre

Grants & funding for West Virginia mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • SAMHSA — Substance Abuse and Mental Health Services Administration

    Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants

    Tech eligible

    SAMHSA’s CCBHC grants fund detailed behavioral health services including the infrastructure, staffing, and technology required to meet CCBHC standards. Outcome measurement and digital assessment platforms are explicitly eligible as required infrastructure for CCBHC certification.

    $1M–$5M/yearLearn more

  • SAMHSA

    Mental Health Block Grant (MHBG)

    Tech eligible

    States receive federal MHBG funds and redistribute them to community mental health organizations. Technology, quality improvement, and workforce development are eligible uses. Contact your state mental health authority to understand how MHBG flows in your state.

    State-distributedLearn more

  • SAMHSA

    Primary and Behavioral Health Care Integration (PIPBHC)

    Tech eligible

    SAMHSA’s PIPBHC program funds integration of primary and behavioral health care, including the technology infrastructure needed to coordinate care across disciplines. Outcome measurement platforms and digital assessment tools are eligible as integration infrastructure.

    $500K–$900K/yearLearn more

  • HRSA — Health Resources and Services Administration

    Rural Health Network Development Program

    Tech eligible

    HRSA funds rural health networks to develop shared infrastructure including technology platforms, telehealth systems, and outcome measurement tools. Mental health-focused networks in rural areas can use this to fund shared digital assessment and measurement platforms.

    $250K–$500K/yearLearn more

  • HRSA

    Behavioral Health Workforce Development Program

    Tech eligible

    Supports expanding the behavioral health workforce through training, clinical placements, and technology-supported care delivery. Technology platforms that support supervision, measurement, and case management are eligible uses.

    $250K–$1MLearn more

  • CMS Innovation Center (CMMI)

    ACCESS Model — Behavioral Health Track

    Tech eligible

    The Advancing Chronic Care with Effective, Scalable Solutions (ACCESS) model includes a Behavioral Health Track for practices treating depression and anxiety. It shifts from fee-for-service to monthly payments tied to outcomes — explicitly requiring technology-enabled care and outcome measurement.

    Enhanced per-patient paymentsLearn more
View all grants & funding

Resources for West Virginia practitioners

West Virginia Policy, Billing and Privacy Sources

Latest in mental health in California

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does West Virginia require measurement-based care?

    Not by statute. We found no West Virginia law requiring outpatient providers to use standardized symptom scales. Two things come close: the 2019 DOJ agreement commits the state to standardized screening and the CANS for children, and Medicaid's behavioral health centre manual expects the results of any standardized instruments to be in the record as justification for services. Your MCO may set further expectations.

  • Does West Virginia Medicaid pay for 96127 or collaborative care?

    The Bureau for Medical Services fee schedule effective April 2026 lists 96127 as active at $3.17, and lists 99492, 99493, 99494, G2214 and 99484 as not covered in fee-for-service. The bureau notes that a listed code does not guarantee coverage, and MCO policies can differ, so confirm with the plan.

  • Can a teenager in West Virginia consent to counselling?

    The Code does not set an age of consent for outpatient mental health treatment. For voluntary inpatient admission, a facility must ask whether a minor aged 14 or older consents or objects, and a physician may treat a minor for alcohol addiction at the minor's request. Ask your counsel about outpatient cases. HiBoop's role-based access lets you limit who sees a young client's scores.

  • Does HiBoop report screening or CANS results to the state?

    No. HiBoop does not administer the CANS and is not connected to Department of Human Services, Medicaid or MCO systems. It sends, scores and charts validated scales and exports each client's history as CSV or PDF for your own records and reporting.

Official sources for West Virginia

  • Billing and payment routes

    1. 1.CMS MLN909432: Behavioral Health Integration Services · public program · codes 99484, 99492, 99493, 99494, G2214, G0323 (read in the document on 2026-11-01)
    2. 2.CMS Physician Fee Schedule look-up · fee schedule
    3. 3.SAMHSA: Certified Community Behavioral Health Clinics (CCBHC) · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.ASPPB: psychology licensing boards · psychologists
    2. 2.ASWB: social work regulatory boards · social workers
    3. 3.Counseling Compact · counsellors
    4. 4.Social Work Licensure Compact · social workers

    Data and statistics

    1. 1.SAMHSA: NSDUH state reports
    2. 2.HRSA: HPSA Find (mental health shortage areas)
    3. 3.NIMH: mental illness statistics

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.