HIPAA compliant, BAA available

Measurement-Based Care for Arkansas Behavioural Health Providers

For independently licensed practitioners, behavioural health agencies, community support system providers and school-based teams from Fayetteville to the Delta. Send validated scales by email or QR code, see each one scored on submission, and record progress in the way Arkansas Medicaid reviewers and PASSE quality ratings look for. US customer data stays in Google Cloud US regions.

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HIPAA compliant, BAA available
Data hosted in the US
SOC 2 Type II
Scored on submission
100+
validated assessments
BAA
available to HIPAA covered entities
US
regions for US data
$25
per month

Arkansas Now Rates Providers Inside Its PASSE Networks

  • Arkansas Medicaid serves people with complex behavioural health needs through the Provider-Led Arkansas Shared Savings Entity (PASSE) program. Enrolment is decided by the Arkansas Independent Assessment, a standardized evaluation: a person assessed at Tier 2 or higher, with a behavioural health diagnosis needing services beyond counselling and medication management, has their care managed by a PASSE. Four PASSEs operate: Arkansas Total Care, CareSource, Empower and Summit.

    Under Act 962 of 2025, every PASSE must keep a basic quality rating system online, with ratings for each risk-based provider organization based on measures the PASSE collects, and DHS links to each one. Outside the PASSEs, Arkansas Medicaid's Counseling and Crisis Services manual asks for an update on the client's progress in every note, and a review contractor examines a random sample of records from each enrolled provider every quarter.

    Either way, a provider is asked to show how clients are doing. HiBoop sends validated scales such as the PHQ-9, GAD-7 and PCL-5 by email or QR code, scores them on submission and charts each client's results, with CSV and PDF exports for your notes and records requests. It does not complete the Independent Assessment and does not report to a PASSE.

  • PASSE Quality Ratings

    Required by Act 962 of 2025, with ratings for each risk-based provider organization

  • The Independent Assessment

    A standardized evaluation that places people at Tier 2 or higher in a PASSE

  • Progress in Every Note

    Counseling and Crisis Services documentation must include updates on the patient's progress

All regions

What HiBoop Does for Arkansas Providers

  • Arkansas splits Medicaid behavioural health between traditional Medicaid counselling and the PASSE program, and lets independently licensed practitioners enrol without agency certification. HiBoop collects and charts the scores; the clinical call stays with you.

  • Progress You Can Put in a Note

    Send the same scale before sessions and each score is dated and charted. A line such as "PHQ-9 down from 17 to 9 since intake" gives the progress update your documentation needs and informs your clinical judgement.

  • Records Ready for Review

    When the quarterly review contractor asks for a client's record, export the score history as a PDF to send with the rest of the chart.

  • Data for PASSE Conversations

    Export dated scores as CSV when your PASSE asks how your clients are doing or when you review its quality rating for your organization.

  • Trauma and Substance Use

    The PCL-5, PC-PTSD-5, ASSIST and TAPS sit beside the PHQ-9 and GAD-7. Arkansas Medicaid's substance abuse assessment uses the Addiction Severity Index or another assessment tool approved by DHS, which HiBoop does not provide.

  • School-Based and Youth Services

    Arkansas lets school-based mental health providers certified by the Department of Education bill counselling services. The PHQ-A, SCARED and CRAFFT-2.1 cover adolescent depression, child anxiety and youth substance use.

  • Solo Practices and Agencies

    An independently licensed practitioner can start on Care; an agency employing LACs, LMSWs and LAMFTs can bring everyone into Team or Network with role-based access.

Mental health in Arkansas

Research data

  • Each figure below links to the source it comes from.

  • 26.6%

    of Arkansas adults had any mental illness in the past year (model-based annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 18.3%

    of Arkansans aged 12 to 17 had a major depressive episode in the past year (annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 24.1%

    of Arkansas adults received mental health treatment in the past year (2024)

    SAMHSA NSDUH, 2024

  • 5.4%

    of Arkansas adults had serious thoughts of suicide in the past year (annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

Research from Arkansas

  • Collaborative care in rural health centres

    In a randomized trial in Arkansas federally qualified health centres, 19,285 patients were screened for depression, 14.8% screened positive and 364 enrolled; telemedicine-based collaborative care was more cost-effective than on-site practice-based care.

    Pyne et al., Psychiatric Services, 2015 PMID 25686811

  • Care before suicide

    Linking the Arkansas All-Payer Claims Database with vital records for 1,678 adults who died by suicide from 2013 to 2021, 38.9% had accessed care for a mental health condition in the year before death and 37.5% had no recorded care.

    Porter et al., Journal of Behavioral Health Services & Research, 2026 PMID 41184636

  • Screening in a county jail

    Among 179 adults surveyed at the Pulaski County Regional Detention Facility, 62.6% reported clinically significant anxiety symptoms, 53.1% PTSD symptoms and 50.3% depression symptoms.

    Zielinski et al., Journal of Correctional Health Care, 2024 PMID 38842733

  • PHQ-2 depression screening

    In a chart review of 96 Marshallese adults with diabetes at a student-led clinic in Northwest Arkansas, 10.4% screened positive on the PHQ-2.

    Seaton et al., Mental Health Clinician, 2019 PMID 30627502

Where Measurement Fits in Arkansas's System

  • HiBoop is independent of these programs and does not connect to DHS or PASSE systems. This is the structure your clients and payers already sit within.

  • PASSE Quality Rating Systems

    Act 962 of 2025

    Each PASSE must have a basic quality rating system, accessible online, that rates each risk-based provider organization on measures the PASSE collects. DHS links to the rating pages of Arkansas Total Care, CareSource, Empower and Summit.

    Provider ratingsPublished onlineFour PASSEs

  • The PASSE Program

    Medicaid

    PASSEs coordinate physical health, behavioural health and specialized services for members with complex behavioural health needs or intellectual and developmental disabilities. Each member has a care coordinator and a person-centred service plan, and the PASSEs manage most Medicaid-covered services for their members.

    Care coordinatorsTier 2 and upIntegrated services

  • Counseling and Crisis Services

    Medicaid manual

    An intake (a mental health diagnosis, substance abuse assessment or psychiatric assessment) must be completed before counselling or crisis services begin. A contractor selects a random sample of clients from every enrolled provider each quarter for retrospective review of medical necessity and documentation.

    Intake firstQuarterly reviewsTelemedicine

  • Who Can Enrol

    Section 202.000

    LCSWs, LMFTs, licensed psychologists, independent licensed psychological examiners, LPCs and LADACs can enrol directly as independently licensed practitioners, alone or as a group. LMSWs, LAMFTs, LACs, LPEs and provisionally licensed clinicians must work through a certified behavioural health agency, a community support system provider or a school-based mental health provider.

    LPC and LCSWLMFTPsychologists

Care Teams Across Arkansas

  • HiBoop runs in a browser, so a Little Rock group practice and a counsellor in the Delta use the same check-ins. Each line comes from a DHS page or a study set in that part of the state.

  • Fort Smith and the River Valley

    The Sebastian County Crisis Stabilization Unit in Fort Smith, run by Western Arkansas Counseling and Guidance Center, primarily serves Sebastian, Crawford, Franklin, Logan, Scott and Polk counties.

  • Jonesboro and Northeast Arkansas

    The Craighead County Crisis Stabilization Unit in Jonesboro, run by St. Bernard's Medical Center, serves 20 counties in the northeast and east-central region.

  • Little Rock and Central Arkansas

    Researchers at the UAMS Psychiatric Research Institute ran a mental health needs assessment at the Pulaski County Regional Detention Facility, the state's largest jail.

  • Northwest Arkansas

    A UAMS College of Pharmacy student-led clinic in the region has screened Marshallese patients with diabetes for depression using the PHQ-2.

  • Rural Arkansas

    Federally qualified health centres across rural Arkansas took part in a trial of on-site and telemedicine-based collaborative care for depression. Check-ins by email or QR code between visits save clients long drives.

Data sovereignty

Why Arkansas clinics choose HiBoop

  • Why Arkansas Providers Choose HiBoop

    • Dated, charted scores that make progress easy to document
    • PDF and CSV exports for records requests and retrospective reviews
    • HIPAA compliant, with a BAA for covered entities, and SOC 2 Type II certified
    • US customer data in Google Cloud US regions, with each view and export logged
    • Care is $25/month for one clinician, month to month, with no credit card to start

  • USD pricing & support

    Transparent pricing in USD with flexible payment options for clinics of every size.

    Care
    One clinician, monthly, cancel anytime
    $25
    USD/month
    Team
    Team plan entry price, unlimited clinicians
    $200
    USD/month
    Network
    Quoted for agencies with several sites
    Custom
    Enterprise pricing

100+ validated scales for Arkansas clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression and Anxiety

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Trauma and Substance Use

    • PCL-5 (PTSD)
    • PC-PTSD-5 (PTSD Screen)
    • ASSIST (Substance Involvement)
    • TAPS (Tobacco, Alcohol and Other Substances)

  • Children and Teens

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • CRAFFT-2.1 (Youth Substance Use)
Browse all assessments

Arkansas Medicaid Documentation and Records

  • HIPAA sets the federal floor. Arkansas Medicaid's Counseling and Crisis Services manual adds its own documentation rules, and DHS reviews records against them. None of it certifies software; the duties sit with your practice, and HiBoop's part is to support them.

  • What the Arkansas Medicaid manual asks

    • Keep individualized documentation for each session, with the date and actual time, the setting, and the name, credentials and signature of the person who provided the service (section 226.100)
    • Relate each service to the treatment plan and include updates on the client's progress
    • Where a service involves anyone other than the client, show conformance with HIPAA, including specific authorizations where required
    • Use electronic signatures only in line with Arkansas Code 25-31-103, and send requested records to the review contractor by fax, mail or electronic medium, not email

  • What HiBoop provides

    • Scores stored with their dates, ready to cite as progress in a session note
    • PDF exports of a client's score history for a records request
    • A business associate agreement for HIPAA covered entities, and logs of each view and export
    • SOC 2 Type II certification and US hosting in Google Cloud, set out on our trust page

  • Credentialing with a PASSE or reviewing vendors?

    The trust page covers hosting, encryption, access logging and SOC 2 Type II. Ask us for a BAA or for help with a security questionnaire.

    Visit the trust centre

Grants & funding for Arkansas mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • SAMHSA — Substance Abuse and Mental Health Services Administration

    Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants

    Tech eligible

    SAMHSA’s CCBHC grants fund detailed behavioral health services including the infrastructure, staffing, and technology required to meet CCBHC standards. Outcome measurement and digital assessment platforms are explicitly eligible as required infrastructure for CCBHC certification.

    $1M–$5M/yearLearn more

  • SAMHSA

    Mental Health Block Grant (MHBG)

    Tech eligible

    States receive federal MHBG funds and redistribute them to community mental health organizations. Technology, quality improvement, and workforce development are eligible uses. Contact your state mental health authority to understand how MHBG flows in your state.

    State-distributedLearn more

  • SAMHSA

    Primary and Behavioral Health Care Integration (PIPBHC)

    Tech eligible

    SAMHSA’s PIPBHC program funds integration of primary and behavioral health care, including the technology infrastructure needed to coordinate care across disciplines. Outcome measurement platforms and digital assessment tools are eligible as integration infrastructure.

    $500K–$900K/yearLearn more

  • HRSA — Health Resources and Services Administration

    Rural Health Network Development Program

    Tech eligible

    HRSA funds rural health networks to develop shared infrastructure including technology platforms, telehealth systems, and outcome measurement tools. Mental health-focused networks in rural areas can use this to fund shared digital assessment and measurement platforms.

    $250K–$500K/yearLearn more

  • HRSA

    Behavioral Health Workforce Development Program

    Tech eligible

    Supports expanding the behavioral health workforce through training, clinical placements, and technology-supported care delivery. Technology platforms that support supervision, measurement, and case management are eligible uses.

    $250K–$1MLearn more

  • CMS Innovation Center (CMMI)

    ACCESS Model — Behavioral Health Track

    Tech eligible

    The Advancing Chronic Care with Effective, Scalable Solutions (ACCESS) model includes a Behavioral Health Track for practices treating depression and anxiety. It shifts from fee-for-service to monthly payments tied to outcomes — explicitly requiring technology-enabled care and outcome measurement.

    Enhanced per-patient paymentsLearn more
View all grants & funding

Resources for Arkansas practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • DepressionPHQ-9 Clinical Guide

    Scoring, severity bands and how to track change between sessions

  • TraumaPCL-5 Clinical Guide

    The 20-item PTSD checklist and how teams repeat it over treatment

  • Primary careMeasurement in Primary Care

    How health centres use repeated scales in collaborative and integrated care

  • LibraryFull Assessment Library

    Every scale HiBoop describes, each with its validation references

Arkansas Policy, Program and Funding Resources

Latest in mental health in California

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does Arkansas require measurement-based care?

    Not as a rule for every provider. Arkansas Medicaid requires a standardized Independent Assessment to place people in a PASSE, asks counselling providers to document progress in every note, and since Act 962 of 2025 requires each PASSE to publish quality ratings of its provider organizations. We found no Arkansas rule naming a particular symptom scale, so check your PASSE contract.

  • Does HiBoop affect our PASSE quality rating?

    HiBoop does not report to any PASSE and does not see the measures a PASSE uses. It gives your team dated scores and exports, which you can use in your own quality work and in conversations with the PASSE.

  • Can an LPC in private practice bill Arkansas Medicaid directly?

    Under the Counseling and Crisis Services manual, LPCs, LCSWs, LMFTs, licensed psychologists, independent licensed psychological examiners and LADACs can enrol directly as independently licensed practitioners, alone or in a group. Associate-level clinicians must work through a certified agency. HiBoop works the same way for both.

  • Is HiBoop HIPAA compliant for Arkansas practices?

    Yes. HiBoop is HIPAA compliant and signs a business associate agreement with covered entities. The Arkansas Medicaid manual also asks providers to show HIPAA conformance, including specific authorizations, whenever a service involves someone other than the client.

Official sources for Arkansas

  • Billing and payment routes

    1. 1.CMS MLN909432: Behavioral Health Integration Services · public program · codes 99484, 99492, 99493, 99494, G2214, G0323 (read in the document on 2026-11-01)
    2. 2.CMS Physician Fee Schedule look-up · fee schedule
    3. 3.SAMHSA: Certified Community Behavioral Health Clinics (CCBHC) · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.ASPPB: psychology licensing boards · psychologists
    2. 2.ASWB: social work regulatory boards · social workers
    3. 3.Counseling Compact · counsellors
    4. 4.Social Work Licensure Compact · social workers

    Data and statistics

    1. 1.SAMHSA: NSDUH state reports
    2. 2.HRSA: HPSA Find (mental health shortage areas)
    3. 3.NIMH: mental illness statistics

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.