Is HiBoop HIPAA and PIPEDA compliant?

Yes. HiBoop is HIPAA and PIPEDA compliant by design: encryption in transit and at rest, signed Business Associate Agreements (BAAs), role-based access controls, and annual third-party security audits. Client data is hosted on Google Cloud in the US or Canada, with other Google Cloud regions available on request. You can review our full security posture at hiboop.com/trust.

How long does setup take?

Solo clinicians can start Care themselves and send a first check-in the same day. For teams, we set up your assessments and delivery schedules with you. There is nothing to install and no IT department required. You tell us which assessments you want to use, we configure your account, and you are live.

Does HiBoop connect to our EHR?

HiBoop exports structured clinical data (PDF reports, CSV) that work with any EHR. Direct EHR integrations are on request. Contact us to talk through your specific EHR.

Which assessments are included?

100+ validated clinical scales, including PHQ-9, GAD-7, PCL-5, MDQ, ASRS, AUDIT, DAST-10, the C-SSRS screener, and more. All scored on submission against clinical cutoffs. New assessments are added based on clinician requests. If you need one that isn't listed, let us know.

How do we get started without a long commitment?

Yes. Solo providers can start the Care plan at $25/month, month to month, from the start page, or contact us to schedule a walkthrough with your own assessments and client flow.

What does implementation support look like?

Team and Network accounts get guided setup: we walk your team through configuration, train your clinicians, and stay reachable as you roll out. Care accounts have help docs and email support. You decide the pace.

Yes, in the US. Brief emotional and behavioural assessments given as part of an MBC protocol are billed under CPT 96127, one unit per standardized measure; coverage and unit limits vary by payer. HiBoop records each measure's name, date and score in the client's chart, and exports them as PDF or CSV for your billing records.

What are examples of measures used in measurement-based care?

Brief, validated questionnaires a client can finish in a few minutes, such as the PHQ-9 for depression, the GAD-7 for anxiety, the PCL-5 for PTSD symptoms and the AUDIT for alcohol use. Some care teams also track functioning or the therapeutic alliance. For example, a client starting treatment for depression scores 18 on the PHQ-9 at intake and repeats it before each session; if the score is still high after several sessions, that prompts a review of the plan. Browse the assessment library.

What are the four core components of measurement-based care?

The four core components are: (1) Select: choose validated scales matched to your clients; (2) Collect: give them at regular intervals, most often before every session, not just once at intake; (3) Share: review the scores with the client to inform the therapeutic relationship; and (4) Act: use score trends to make explicit clinical decisions, such as adjusting treatment intensity, changing modality, or referring for higher-level care.

What is the clinical evidence for measurement-based care?

Substantial and consistent. Lambert et al. (2018), a meta-analysis of 24 outcome-monitoring studies, found ROM-assisted psychotherapy superior to treatment as usual in two-thirds of them. Zhu et al. (2021) pooled 7 depression RCTs (N=2,019); in the 5 that reported remission, MBC had 83% higher odds of remission. APA, NCQA, SAMHSA, NICE and the AIMS Center identify MBC as an evidence-based standard of care. Full evidence summary.

What is the difference between measurement-based care and value-based care?

MBC is a clinical practice: how care is delivered within sessions, using outcome data to guide treatment decisions. Value-based care is a payment and policy model that ties reimbursement to client outcomes and quality metrics rather than volume of services. MBC is the clinical mechanism that makes value-based care possible: you cannot demonstrate value without measuring outcomes.

Measurement-based care software for mental health care teams Good care takes timeClarity shouldn't?

Q: What is measurement-based care?

Measurement-based care (MBC), sometimes called measurement-informed care, is an evidence-based clinical practice where providers use routine, standardized questionnaires and patient-reported outcome measures (PROMs) to track a client's symptoms, functioning and progress throughout mental health or behavioural treatment. Scores are collected before or during sessions and used explicitly to inform treatment adjustments and clinician-client conversations. Think of it like tracking blood pressure in physical health: the same measure, repeated, shows the trend. Sources.

Mental health teams use HiBoop to make screening routine, read scored results before the session, and track what changes between them.

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HIPAAPIPEDASOC 2 Type IIGDPRPCIB Corp

11 years?!Average delay from first symptoms to first treatment¹

Trusted by

Champion
The clinicians get excited. It allows them to showcase their work and celebrate their successes.”
Stacey Ferland VP Clinical Operations, CATC
Assessment completion
100%
Assessment completion
Across all inpatient intake
Time saved per intake
75%
Time saved per intake
Reduction in manual scoring and tally time
It's visibly easy to follow. It reduces the time we spend comparing things and filling out the discharge report.”
Melanie Matthews Director of Clinical Programs, CATC
Assessment completion
100%
Assessment completion
Across all inpatient intake
Time saved per intake
75%
Time saved per intake
Reduction in manual scoring and tally time
This is the missing link. We finally had data that matched our care.”
Andrew Neufeld Founder, Alongside You
It really breaks down that barrier… especially if literacy isn't a strong point. That's such a great way of seeing it.”
Cody Counsellor, GreeneStone
Connected clinical discovery opens a door or lens into what's potentially going on. The measures help us look beyond the presenting concern and see the whole picture.”
Dr. Jilleun Tenning Clinical Director, InFocus Counselling
They took a complex process that initially felt overwhelming and made it understandable, manageable, and functional for our organization.”
Madelyn Bernhardt Mental Health Outpatient Supervisor, Kutest Kids
The clinicians get excited. It allows them to showcase their work and celebrate their successes.”
Stacey Ferland VP Clinical Operations, CATC
It's visibly easy to follow. It reduces the time we spend comparing things and filling out the discharge report.”
Melanie Matthews Director of Clinical Programs, CATC
This is the missing link. We finally had data that matched our care.”
Andrew Neufeld Founder, Alongside You
It really breaks down that barrier… especially if literacy isn't a strong point. That's such a great way of seeing it.”
Cody Counsellor, GreeneStone
Connected clinical discovery opens a door or lens into what's potentially going on. The measures help us look beyond the presenting concern and see the whole picture.”
Dr. Jilleun Tenning Clinical Director, InFocus Counselling
They took a complex process that initially felt overwhelming and made it understandable, manageable, and functional for our organization.”
Madelyn Bernhardt Mental Health Outpatient Supervisor, Kutest Kids
The clinicians get excited. It allows them to showcase their work and celebrate their successes.”
Stacey Ferland VP Clinical Operations, CATC
Assessment completion
100%
Assessment completion
Across all inpatient intake
Time saved per intake
75%
Time saved per intake
Reduction in manual scoring and tally time
Champions
Partners
Featured
- VIATEC Awards
- VicTech Journal
- CanadianSME
- Conversations That Matter
- Leaders in Healthcare

Assessments clients actually complete

One secure link by email, QR code or in session.
Clinical Logic
Every result suggests a next step.
Fixed rules, applied the same way every time.
Documentation
Every note in one record.
Notes from SOAP, DAP and BIRP templates, intake forms and draft assessment summaries. You review every draft.
- Note Logging
- AI Generated NotesAI Draft
- PDF & CSV Export
Outcomes
Longitudinal Trends & Reporting
PHQ-9 Trajectory↓ 14 pts since intake

What is measurement-based care?

Measure, review, adjust

Measurement-based care (MBC) is the routine use of brief, validated questionnaires to track a client's symptoms and progress throughout treatment, with the results used to inform care decisions. Clients complete the same measures at regular intervals, often before each session, so the client and care team can see what is changing and adjust the plan together.

Scott & Lewis, 2015 Source

Measure
Before the session, the client completes a brief validated questionnaire, such as the PHQ-9 or GAD-7. It is scored on submission.
Scott & Lewis, 2015 Source
Review
You go over the score and its trend with the client in session, so the conversation starts from what they reported.
Scott & Lewis, 2015 Source
Adjust
When scores stall or rise, you and the client revisit the plan: the approach, the session frequency or the level of care.
Lambert, Whipple & Kleinstäuber, 2018 Source

The evidence behind measurement-based care

Three meta-analyses

Zhu et al. (2021) pooled 7 randomized controlled trials of 2,019 adults with depression, all on medication. In the 5 trials that reported remission, measurement-based care had 83% higher odds of remission than usual care (OR 1.83, 95% CI 1.12–2.97).

83%
Higher odds of remission, in 5 randomized trials
Zhu et al., 2021 Source
~2x
Nearly double the rate of clinically significant change for clients predicted to do poorly, across 24 studies
Lambert, Whipple & Kleinstäuber, 2018 Source
58
studies and 21,699 clients: progress feedback lowered drop-out, a small but significant effect
de Jong et al., 2021 Source

Try it: score a PHQ-9

Scored on submission

See how a measure is scored on submission, with its total and severity band, on the PHQ-9 page or any scale in the library.

Score a PHQ-9 Browse 100+ scales

Measurement-based care software

Built for MBC. Not bolted on

See the trend, not a single score

Each check-in is scored on submission and charted against the last, so you walk in knowing what changed.

61 patientsView Type: PatientsAll ActivityFilters 3Export

Assessment	Intake	Check-In	Discharge	Intake → Discharge
PHQ-9	14.2 / 27	10.8 / 27	7.9 / 27	44% improvement
Alex T.	18 / 27	-	8 / 27	56% improvement
Sam R.	12 / 27	-	6 / 27	50% improvement
GAD-7	11.6 / 21	9.1 / 21	6.4 / 21	45% improvement
BARC-10	38 / 60	41.5 / 60	36.2 / 60	5% decline

Clients who have not completed both sessions may not be shown.

Know who needs you first
Severity flags surface between sessions, at thresholds your clinic sets. HiBoop works alongside your EHR, with no integration needed to go live.