The HiBoop Legal and Compliance Center provides access to our formal policies, terms of service, and privacy agreements. As a mental health technology provider, we maintain strict adherence to international data protection standards.
Explore our detailed Privacy Policy, which details our handling of personal information under GDPR, PIPEDA, and CCPA. Our Terms of Use govern the access and utilization of hiboop.com, while our Cookie Policy explains our use of analytical and necessary tracking technologies. We are committed to transparency and security in all our digital interactions.
Privacy & Legal.
These documents govern your visit to hiboop.com. (Note: Our Clinical Platform operates under a separate Master Service Agreement (MSA) and BAA, accessible securely by customers.)
Security & Compliance Center
Looking for SOC 2, HIPAA, PIPEDA, or Encryption specs? Those live in our dedicated Security Center.
Terms of Use
By accessing and using hiboop.com, you agree to these Terms of Use. If you do not agree, please do not use the site.
1. Scope of Service
This website provides information about HiBoop’s clinical discovery platform. Use of the actual HiBoop application is governed by a separate Master Service Agreement (MSA) provided during account creation.
2. Intellectual Property
All content on this site, including text, graphics, logos, and software, is the property of HiBoop Inc. or its licensors and is protected by copyright laws.
3. Accuracy
While we strive for accuracy, clinical information and platform features described on this site may evolve. We reserve the right to modify site content without notice.
4. Liability
HiBoop is provided "as is." In no event shall HiBoop Inc. be liable for any damages arising out of the use or inability to use the marketing materials provided on this website.
5. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in Ontario, except where prohibited by law.
6. Changes to Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the site constitutes acceptance of revised Terms.
Privacy Policy
HiBoop respects your privacy. This policy describes how we handle information on this public website.
Data Controller
HiBoop Inc. is the data controller responsible for processing your personal information collected through this website. You can contact us at [email protected] regarding any privacy concerns.
Information Collection & Sources
We collect information from the following sources:
- Direct Submission: Information you voluntarily provide through contact forms or demo requests (e.g., name, email, clinical role, organization)
- Automated Collection: Anonymous technical data via cookies to improve site performance (IP address, browser type, pages visited)
- Third-Party Analytics: Aggregated usage data from Google Analytics and Microsoft Clarity (when consented)
Purpose of Processing
We process your personal information for the following specific purposes:
- Inquiry Response: To respond to your questions and demo requests
- Service Improvement: To analyze how visitors use our site and improve content relevance
- Compliance: To meet legal obligations under GDPR, PIPEDA, CCPA, and other applicable laws
We do not sell your personal information to third parties.
Third-Party Sharing
We may share your information with:
- Service Providers: HubSpot (CRM), Google (Analytics), Microsoft (Clarity) - only as necessary to provide services
- Legal Requirements: When required by law or to protect our rights
We do not sell, rent, or trade your personal information with third parties for their marketing purposes.
Data Retention
We retain your personal information only as long as necessary:
- Contact Inquiries: 24 months after last contact, unless you become a customer
- Analytics Data: Anonymized and retained for 26 months per Google Analytics settings
- Legal Compliance: May be retained longer if required by law (e.g., accounting records)
Security & Safeguards
We employ industry-standard security safeguards to protect data submitted via this site, including encryption in transit (TLS 1.3), access controls, and regular security audits. NOTE Clinical patient data within the actual HiBoop app is protected by a separate, strictly audited HIPAA/PIPEDA infrastructure.
Your Rights (GDPR, PIPEDA, CCPA)
Depending on your jurisdiction, you have the following rights:
- Right to Access: Request a copy of your personal information we hold
- Right to Correction: Request correction of inaccurate information
- Right to Deletion: Request deletion of your personal information (subject to legal obligations)
- Right to Opt-Out: Opt-out of analytics cookies or data sharing
- Right to Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing for direct marketing purposes
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
International Data Transfers
HiBoop is based in Canada. If you access this website from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using this website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
For EU/UK visitors: We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission where applicable.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of categories and specific pieces of personal information collected
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights
- Authorized Agent: You may designate an authorized agent to make requests on your behalf
Categories of Information Collected: Identifiers (name, email), contact information, professional information (role, organization), internet activity (pages visited, browser type), and geolocation data (IP address).
To exercise your California rights, email [email protected] with "California Privacy Request" in the subject line.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered users or through a prominent notice on this website. The "Last Updated" date at the top of this page indicates when changes were last made.
Contact for Privacy Inquiries
For any privacy-related questions or to exercise your rights, contact our Privacy Team:
Email: [email protected]
Subject Line: Privacy Inquiry
Response Time: Within 30 days (or as required by applicable law)
Accessibility Statement
HiBoop is committed to ensuring digital accessibility for all users, including those with disabilities.
Conformance Goal
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and improve the user experience for everyone.
Accessibility Features
- Keyboard Navigation: Full site navigation available via keyboard
- Screen Reader Compatible: Structured HTML with ARIA landmarks and labels
- Color Contrast: Meets WCAG AA contrast ratio requirements
- Responsive Design: Adapts to various screen sizes and assistive technologies
- Alt Text: Descriptive alternative text for images
- Focus Indicators: Visible focus states for interactive elements
Feedback & Assistance
We welcome feedback on the accessibility of hiboop.com. If you encounter accessibility barriers or need assistance:
Email: [email protected]
Subject Line: Accessibility Concern
Response Time: We aim to respond within 2 business days and resolve issues promptly
Ongoing Improvements
Accessibility is an ongoing effort. We regularly review and test our website with assistive technologies and incorporate user feedback to continuously improve the experience for all visitors.