HIPAA compliant, BAA available

Outcome Tracking for Florida Mental Health Care Teams

For licensed mental health counsellors, marriage and family therapists, clinical social workers, psychologists and the agencies that employ them. Send validated scales by email or QR code before a session, see them scored on submission, and follow each client's progress on one chart. US customer data stays in Google Cloud US regions.

Schedule a WalkthroughBrowse assessments
HIPAA compliant, BAA available
Data hosted in the US
SOC 2 Type II certified
Scored on submission
100+
validated assessments
BAA
available for HIPAA covered entities
US
regions for US data
$25
a month to start (USD)
All regions

Made for How Florida Practices Measure Progress

  • Florida's funding contracts, Medicaid plans and licensing boards all ask what changed for the people you serve. HiBoop gathers the scores; the clinical judgement stays yours.

  • Functioning and Recovery, Measured

    Florida law asks DCF and its Managing Entities to track improvement in functioning and progress in recovery for the people they fund. Repeat the PHQ-9, GAD-7 or PCL-5 across a course of care and each client's scores line up on one chart, ready to inform the next session.

  • HIPAA, With a BAA

    HiBoop offers a Business Associate Agreement, is SOC 2 Type II certified and encrypts data in transit and at rest. Every view and export of client data is logged, so you can answer who saw what when a client or auditor asks.

  • Agencies and Group Practices

    Team and Network plans put every clinician's caseload in one account, with role-based access so intake staff, therapists and supervisors each see only what their role allows.

  • One Published Price List

    Care is $25/month for one clinician, month to month. Team starts at $200/month with unlimited clinicians. Network is custom. One price list in US dollars, published on our pricing page.

  • Risk Screens Before the Session

    Add the C-SSRS Screener to a check-in and its answers are scored on submission with the rest, so they are in front of you before the session. The result informs your judgement and your own crisis protocol; HiBoop does not contact clients, emergency services or receiving facilities.

  • Exports for Contracts and Audits

    Download a client's score history as a PDF, or a caseload as CSV, when a funder, managed care plan or supervisor asks for outcome evidence. Your data can be exported anytime.

Research from Florida

  • PHQ-9 and GAD-7 over time

    At a University of South Florida concussion centre in Tampa, 502 patients completed the PHQ-9 and GAD-7 at their first and follow-up visits; those with an initial PHQ-9 of 6 or less had a median recovery of 17 days, against 33 days for those scoring above 6.

    Narducci et al., South Med J, 2021 PMID 34853851

  • PHQ-8 and GAD-7

    In 2,356 adults in the Miami Heart Study at Baptist Health South Florida, 47.1% of Hispanic ethnicity, 6.1% scored 10 or more on the PHQ-8 and 9.5% scored 10 or more on the GAD-7.

    Bafna et al., J Psychiatr Res, 2025 PMID 40010071

  • PHQ-9 in primary care

    In one Florida adult primary care office, the depression screening rate in sampled charts rose from 23.3% to 90% after a screening reminder, the PHQ-9 and a treatment algorithm were built into the office workflow.

    Lindsay and Decker, J Dr Nurs Pract, 2022 PMID 35820789

  • Collaborative care for children

    In a Northeast Florida pilot of child psychiatry consultation for 22 primary care providers, 57% of the 49 children seen were discharged back to their primary care provider with treatment recommendations, and 10% needed long-term psychiatric care.

    Fallucco et al., J Behav Health Serv Res, 2017 PMID 27189698

Where Outcome Data Shows Up in Florida

  • Public funding, Medicaid managed care and professional licensing each touch how Florida care teams record progress. HiBoop is independent of all of them; this is the context your funders and referrers will know.

  • DCF Substance Abuse and Mental Health Program

    Managing Entities

    The Department of Children and Families contracts for community mental health and substance use services through regional Managing Entities, which subcontract with local providers rather than deliver care themselves. Under s. 394.9082, Florida Statutes, Managing Entities collect data on the people served and their outcomes, and their performance standards include improvement in functioning and progress in recovery.

    s. 394.9082Regional systems of careOutcome reporting

  • Statewide Medicaid Managed Care (SMMC)

    AHCA

    Florida runs Medicaid as a statewide, integrated managed care program overseen by the Agency for Health Care Administration. Mental health services and substance abuse treatment are minimum benefits every managed care plan must cover (s. 409.973). Providers in a plan network follow that plan's documentation rules; HiBoop gives them a consistent score history to draw on.

    s. 409.973Managed Medical AssistancePlan networks

  • The Baker Act (Chapter 394)

    Crisis context

    The Florida Mental Health Act lets a court, a law enforcement officer or certain professionals, including licensed mental health counsellors, marriage and family therapists and clinical social workers, start an involuntary examination of up to 72 hours at a receiving facility when strict criteria are met. HiBoop plays no part in that decision. A risk screen in HiBoop only puts information in front of the clinician.

    s. 394.463Receiving facilitiesClinician judgement

  • Licensing Boards

    Florida Department of Health

    The Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling licenses professionals under chapter 491, which requires them to keep records and lets the board set how long. The Board of Psychology licenses psychologists under chapter 490. Score histories exported from HiBoop can sit alongside the records your board expects.

    Chapter 491Chapter 490Record keeping

Supporting Care Teams Across Florida

  • HiBoop runs in the browser, so check-ins reach clients at the clinic, over video or from the other end of the state.

  • South Florida

    Private practices, group practices and community agencies across Miami-Dade, Broward and Palm Beach counties.

  • Tampa Bay

    Counsellors, therapists and agencies in Hillsborough, Pinellas, Pasco and Manatee counties.

  • Orlando and Central Florida

    Practices and community providers in Orange, Seminole, Osceola and Brevard counties.

  • Jacksonville and Northeast Florida

    Clinicians and agencies from Duval and St. Johns counties to Clay and Nassau.

  • Tallahassee and the Panhandle

    Campus counselling, private practices and agencies from Leon County west to Escambia.

  • Southwest Florida

    Practices in Fort Myers, Naples and Sarasota, across Lee, Collier and Sarasota counties.

  • Rural Florida

    Inland and Big Bend counties, where long drives make video sessions and email check-ins between visits practical.

Data sovereignty

Why Florida clinics choose HiBoop

  • Outcome Evidence Without Extra Paperwork

    • US customer data hosted in Google Cloud US regions
    • HIPAA compliant with a signed BAA, and SOC 2 Type II certified
    • Each view and export of client data is logged, with role-based access
    • Care is $25/month, month to month, with no credit card to start
    • Scores from intake to discharge sit on one chart, so a change in functioning is visible before the next contract report

  • USD pricing & support

    Transparent pricing in USD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $25
    USD/month
    Team
    Starting price, unlimited clinicians
    $200
    USD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Florida clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression, Anxiety and Mood

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • DASS-21 (Depression, Anxiety, Stress)
    • MDQ (Bipolar Screen)

  • Risk and Substance Use

    • C-SSRS Screener (Suicide Risk)
    • CAGE-AID (Alcohol and Drug Use)
    • CRAFFT-2.1 (Youth Substance Use)

  • Trauma and Stress

    • PCL-5 (PTSD)
    • PC-PTSD-5 (PTSD Screen)
    • ITQ (Complex PTSD)
    • LEC-5 (Life Events)

  • Children and Teens

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • OCI-R (Obsessive-Compulsive)
Browse all assessments

FIPA, HIPAA and Your Client Data

  • The Florida Information Protection Act of 2014 (s. 501.171) covers personal information that includes a person's mental or physical condition or health insurance number. There is no FIPA certification for software; the Act sets duties for the business that holds the data and for any vendor that stores it on that business's behalf.

  • What FIPA asks of a covered entity

    • Take reasonable measures to protect and secure personal information held electronically (s. 501.171(2))
    • Notify affected individuals no later than 30 days after a breach is determined or suspected (s. 501.171(4))
    • Notify the Department of Legal Affairs of a breach affecting 500 or more people in Florida (s. 501.171(3))
    • Dispose of customer records securely once they are no longer kept (s. 501.171(8))
    • Expect a vendor holding the data, which FIPA calls a third-party agent, to report a breach to you within 10 days (s. 501.171(6))

  • What HiBoop does

    • Hosts US customer data in Google Cloud US regions, encrypted in transit and at rest
    • Offers a HIPAA Business Associate Agreement and is SOC 2 Type II certified
    • Logs each view and export of client data, with role-based access controls
    • Lets you export your data anytime, so retention and disposal stay under your control

  • Reviewing a vendor's security?

    Our trust page sets out hosting, encryption, access controls, the BAA and SOC 2 Type II, so your privacy lead has what they need before you sign.

    Visit the trust centre

Grants & funding for Florida mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Florida Department of Children and Families (DCF) / Managing Entities

    DCF Substance Abuse & Mental Health — Technology Grants

    Tech eligible

    Florida DCF’s Substance Abuse and Mental Health program issues grants through seven regional Managing Entities for BH technology, outcome measurement, and care coordination. Post-Baker Act reform legislation (SB 7040) created targeted funding for technology that supports measurement-based alternatives — digital assessment tools are well-positioned.

    Varies; typically $100K–$500KLearn more

  • SAMHSA — Substance Abuse and Mental Health Services Administration

    Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants

    Tech eligible

    SAMHSA’s CCBHC grants fund detailed behavioral health services including the infrastructure, staffing, and technology required to meet CCBHC standards. Outcome measurement and digital assessment platforms are explicitly eligible as required infrastructure for CCBHC certification.

    $1M–$5M/yearLearn more

  • SAMHSA

    Mental Health Block Grant (MHBG)

    Tech eligible

    States receive federal MHBG funds and redistribute them to community mental health organizations. Technology, quality improvement, and workforce development are eligible uses. Contact your state mental health authority to understand how MHBG flows in your state.

    State-distributedLearn more

  • SAMHSA

    Primary and Behavioral Health Care Integration (PIPBHC)

    Tech eligible

    SAMHSA’s PIPBHC program funds integration of primary and behavioral health care, including the technology infrastructure needed to coordinate care across disciplines. Outcome measurement platforms and digital assessment tools are eligible as integration infrastructure.

    $500K–$900K/yearLearn more

  • HRSA — Health Resources and Services Administration

    Rural Health Network Development Program

    Tech eligible

    HRSA funds rural health networks to develop shared infrastructure including technology platforms, telehealth systems, and outcome measurement tools. Mental health-focused networks in rural areas can use this to fund shared digital assessment and measurement platforms.

    $250K–$500K/yearLearn more

  • HRSA

    Behavioral Health Workforce Development Program

    Tech eligible

    Supports expanding the behavioral health workforce through training, clinical placements, and technology-supported care delivery. Technology platforms that support supervision, measurement, and case management are eligible uses.

    $250K–$1MLearn more
View all grants & funding

Resources for Florida practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • BillingCPT Codes for Mental Health

    The codes US clinicians use for assessment and psychotherapy, with how each is documented

  • CCBHCMeasurement for CCBHCs

    How certified community behavioural health clinics track outcomes across services

  • RiskC-SSRS Screener Guide

    Questions, scoring and what a positive screen asks of the clinician

  • DepressionPHQ-9 Clinical Guide

    Severity bands and how to read change from one session to the next

  • LibraryFull Assessment Library

    Every scale HiBoop offers, with validation references on each page

Florida Law, Licensing and Program Resources

Latest in mental health in California

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Is HiBoop FIPA certified?

    No product is, because the Florida Information Protection Act has no certification. FIPA places breach-notice duties on the business holding personal information and requires a vendor storing it on that business's behalf to report a breach within 10 days. HiBoop is HIPAA compliant, offers a Business Associate Agreement and is SOC 2 Type II certified. FIPA also deems notice given under your federal regulator's rules to meet its individual-notice requirement, so ask your counsel how HIPAA breach notice and FIPA fit together for your practice.

  • Does HiBoop report to DCF or my Managing Entity?

    No. HiBoop is independent of DCF and the Managing Entities and does not connect to their data systems. Florida law asks Managing Entities to report outcomes such as improvement in functioning, and many pass that expectation to the providers they fund. HiBoop gives you the scores and a PDF or CSV export; what you submit, and in which format, follows your contract.

  • Can HiBoop help with Baker Act decisions?

    No. HiBoop is not a crisis service and has no role in starting or reviewing an involuntary examination. If you add the C-SSRS Screener to a check-in, its answers are scored on submission for you to review, and the result informs your own judgement and your practice's crisis protocol. Clients in crisis should call or text 988 or go to the nearest emergency department.

  • Does HiBoop work for providers in Medicaid managed care plans?

    Yes, as a measurement tool. HiBoop does not bill Medicaid or connect to a plan's systems. Providers in an SMMC plan network can send validated scales at each session and export score histories when the plan reviews documentation. Check your plan contract for the measures and reporting it names.

Official sources for Florida

  • Billing and payment routes

    1. 1.CMS MLN909432: Behavioral Health Integration Services · public program · codes 99484, 99492, 99493, 99494, G2214, G0323 (read in the document on 2026-11-01)
    2. 2.CMS Physician Fee Schedule look-up · fee schedule
    3. 3.SAMHSA: Certified Community Behavioral Health Clinics (CCBHC) · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.Florida Board of Medicine · physicians
    2. 2.ASPPB: psychology licensing boards · psychologists
    3. 3.ASWB: social work regulatory boards · social workers
    4. 4.Counseling Compact · counsellors
    5. 5.Social Work Licensure Compact · social workers

    Data and statistics

    1. 1.FLHealthCHARTS
    2. 2.SAMHSA: NSDUH state reports
    3. 3.HRSA: HPSA Find (mental health shortage areas)
    4. 4.NIMH: mental illness statistics

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.