HIPAA compliant, BAA available

Measurement-Based Care for New Hampshire Mental Health Teams

For community mental health centres, private practices and integrated care teams from Nashua to the North Country. New Hampshire writes consumer outcomes into its mental health contracts and is moving its centres to the CCBHC model; HiBoop sends validated scales by email or QR code, scores them on submission and charts each client's progress. US customer data stays in Google Cloud US regions.

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HIPAA compliant, BAA available
Data kept in the US
SOC 2 Type II
Instant scoring on submission
100+
validated assessments
BAA
for HIPAA covered entities and their teams
US
hosting regions for US customers
$25
per month

New Hampshire Builds Outcomes Into Its Contracts

  • Under RSA 135-C:7, when the Department of Health and Human Services contracts with a community mental health program, the contract must contain standards designed to measure the program's performance in achieving positive consumer outcomes. The state's eligibility rules for community mental health services also allow functional impairment to be assessed in the domains of an outcome measurement tool approved by the commissioner, and every intake assessment must include the results of a substance use screening tool.

    The model is changing too. In June 2024, New Hampshire was one of ten states selected for the federal Certified Community Behavioral Health Clinic (CCBHC) demonstration, whose criteria require standardized, validated screening tools and track measures such as depression remission at six months. The state's community behavioural health association reports that three of the ten community mental health centres, in Nashua, Manchester and Lebanon, have already adopted the CCBHC model.

    Outcome standards and remission measures both need the same scale given at intake and again later. HiBoop sends the PHQ-9, GAD-7 and ASSIST, scores each on submission and charts every client's results over time, with CSV and PDF exports for your contract reporting. HiBoop does not report to the Department of Health and Human Services on your behalf.

  • Outcome Standards in Contracts

    RSA 135-C:7 requires performance standards for positive consumer outcomes in state mental health contracts

  • Moving to the CCBHC Model

    A demonstration state since June 2024, with three centres reported as already certified

  • CANS in Youth Residential Care

    DCYF's 2026 residential treatment rules build on prior assessments, including the CANS

All regions

What HiBoop Brings New Hampshire Care Teams

  • New Hampshire funds care through ten community mental health regions, pays for telehealth by any mode under Medicaid, and treats counselling records like legal privilege. HiBoop runs the scales and the scoring while your clinicians make the decisions.

  • Outcomes Your Contract Can Count

    Repeat the same scale through treatment and each result is added to one chart per client, so outcome standards have numbers behind them. The scores inform clinical judgement; they do not decide care.

  • Substance Use Screening at Intake

    Every community mental health intake includes the results of a substance use screening tool. Send the ASSIST or TAPS with your intake packet and have it scored before the first appointment.

  • Check-Ins for Telehealth Clients

    New Hampshire Medicaid pays for telehealth in every mode, audio-only included. Clients seen by phone or video can complete scales between sessions from an email link, with no app to install.

  • Centres, Clinics and Group Practices

    Team and Network plans bring a multi-site centre or group practice onto one account, with role-based access so staff see only what their role allows.

  • Scales for Children and Teens

    The PHQ-A, SCARED and NICHQ Vanderbilt forms let a children's program track mood, anxiety and attention, sent to a young person, parent or teacher by email.

  • Exports for Reporting and Records

    Export a client's score history as CSV or PDF for a treatment plan review or the outcome data your contract asks for, or export the whole account when you choose.

Mental health in New Hampshire

Research data

  • Each figure below links to the source it comes from.

  • 40.1%

    of New Hampshire adults aged 18 to 25 had any mental illness in the past year (model-based annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 20.3%

    of New Hampshire residents aged 12 to 17 had a major depressive episode in the past year (annual average, 2023-2024)

    SAMHSA NSDUH, 2023-2024

  • 26.6%

    of New Hampshire adults received mental health treatment in the past year (2024)

    SAMHSA NSDUH, 2024

Research from New Hampshire

  • PHQ-9 and GAD-7 over time

    At the Dartmouth-Hitchcock Epilepsy Center, 43 patients referred for psychiatric care were followed with the PHQ-9 and GAD-7 at baseline and later visits, and their scores improved by 4.6 and 4.0 points on average.

    Chen et al., Epilepsy and Behavior, 2014 PMID 25238553

  • Substance use screening in serious mental illness

    A five-item substance use screening algorithm developed at New Hampshire Hospital, tested on 302 sequentially admitted adults with serious mental illness, had an area under the ROC curve of 0.96.

    Stanciu et al., Primary Care Companion for CNS Disorders, 2023 PMID 37227394

  • Fidelity and outcomes in community programs

    In the New Hampshire dual disorders study of 87 clients, those in high-fidelity assertive community treatment programs showed greater reductions in alcohol and drug use than clients in low-fidelity programs.

    McHugo et al., Psychiatric Services, 1999 PMID 10375153

  • Supported employment at mental health centres

    In the New Hampshire study of supported employment, 143 people with severe mental illness were randomized, and those in the Individual Placement and Support program were more likely to be competitively employed through most of the 18-month follow-up.

    Drake et al., Journal of Consulting and Clinical Psychology, 1996 PMID 8871423

The New Hampshire Mental Health System

  • HiBoop is independent of these programs and agencies and does not link to state systems. This is the landscape your centre, payers and board work within.

  • Community Mental Health Contracts

    RSA 135-C

    The state mental health services system runs through community mental health programs in ten regions set out in rule. Contracts with those programs must include standards that measure performance in achieving positive consumer outcomes, maintaining fiscal integrity and providing quality services.

    Ten regionsConsumer outcomesHe-M 400 rules

  • CCBHC Demonstration

    Since 2024

    New Hampshire received a federal CCBHC planning grant and was selected for the demonstration in June 2024. Greater Nashua Mental Health, The Mental Health Center of Greater Manchester and West Central Behavioral Health are reported as having adopted the model, which brings standardized screening and quality measures with it.

    Planning grantThree centresQuality measures

  • Granite Advantage and Medicaid

    Medicaid

    The Granite Advantage Health Care Program serves Medicaid members through managed care organizations: AmeriHealth Caritas New Hampshire, NH Healthy Families and WellSense. State law requires Medicaid to pay for every mode of telehealth, including audio-only, from mental health practitioners among other providers.

    Managed careAudio-only telehealthThree plans

  • Crisis Response and Doorways

    Statewide

    Since 2022 the New Hampshire Rapid Response Access Point has worked with the community mental health centres to send mobile crisis teams statewide; call 833-710-6477 or text 988. For substance use, the Doorways are the statewide points of entry.

    Rapid ResponseMobile crisisDoorways

Care Teams Across New Hampshire

  • HiBoop runs in a web browser, so a Manchester clinic and a clinician in Coos County use the same check-ins. Each line names one of the state's community mental health regions.

  • North Country

    Region 1 takes in Berlin, Littleton and Conway, with community mental health offices in Berlin and Littleton.

  • Upper Valley

    Region 2 covers Lebanon, Hanover and Claremont; West Central Behavioral Health in Lebanon has adopted the CCBHC model.

  • Lakes Region

    Region 3 runs from Laconia to Plymouth, served by Lakes Region Mental Health Center in Laconia.

  • Concord

    The state capital's region, served by Riverbend Community Mental Health on Pleasant Street.

  • Monadnock

    Keene and the southwest corner of the state, served by Monadnock Family Services.

  • Nashua

    Greater Nashua Mental Health, one of the first centres reported to adopt the CCBHC model.

  • Manchester

    The Mental Health Center of Greater Manchester, also reported as a CCBHC.

  • Seacoast

    Portsmouth and the eastern half of Rockingham County, with Dover and Rochester forming their own region to the north.

Data sovereignty

Why New Hampshire clinics choose HiBoop

  • Why New Hampshire Teams Use HiBoop

    • US accounts are stored in Google Cloud's US regions, and client records are encrypted at rest and in motion
    • A signed BAA for covered entities, with SOC 2 Type II certification behind it
    • Access controls by role, and a log of each view and export of client information
    • One clinician pays $25/month on Care, cancellable any month, with no card to start
    • Clients fill in scales on their own phone from an emailed link or a QR code

  • USD pricing & support

    Transparent pricing in USD with flexible payment options for clinics of every size.

    Care
    Monthly, for one clinician
    $25
    USD/month
    Team
    Starting rate, no cap on clinicians
    $200
    USD/month
    Network
    Set with multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for New Hampshire clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood, Anxiety and Suicide Risk

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Substance Use and Trauma Screening

    • ASSIST (Alcohol, Smoking and Substance Involvement)
    • TAPS (Substance Use Screen)
    • PC-PTSD-5 (Trauma Screen)

  • Children's Services

    • PHQ-A (Teen Depression)
    • SCARED (Childhood Anxiety)
    • NICHQ Vanderbilt (ADHD, Parent and Teacher)
Browse all assessments

New Hampshire Privilege, Privacy and Consent

  • HIPAA is the federal starting point. New Hampshire protects counselling communications as strongly as legal advice, has its own privacy law with a HIPAA carve-out, and sets a consent age for substance use treatment. None of these certifies software; your organization holds the duties, and HiBoop supplies tools that help you meet them.

  • What New Hampshire law asks

    • Treat confidential communications with a licensed mental health practitioner like attorney-client communications, disclosing only under court order or where HIPAA or 42 CFR Part 2 allows (RSA 330-A:32)
    • Hold communications with a psychologist to the same attorney-client standard, where the statute's only exception is a court order (RSA 329-B:26)
    • Accept a minor aged 12 or older who seeks treatment for drug dependency without a parent's consent (RSA 318-B:12-a)
    • Know that the state privacy act treats mental health data as sensitive and needing consent, but excludes nonprofits, HIPAA covered entities and business associates, and exempts protected health information (RSA 507-H)

  • What HiBoop provides

    • A BAA signed before your centre goes live
    • Disclosure stays a clinician's decision: nothing leaves HiBoop except through your own exports
    • Every view and export logged, with access limited by role
    • Score exports in CSV and PDF so the clinical record stays complete

  • Checking HiBoop for your centre?

    Hosting, encryption, access control and SOC 2 Type II certification are set out on our trust page. We will sign a BAA and work through your security questionnaire.

    Read the trust page

Grants & funding for New Hampshire mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • SAMHSA — Substance Abuse and Mental Health Services Administration

    Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants

    Tech eligible

    SAMHSA’s CCBHC grants fund detailed behavioral health services including the infrastructure, staffing, and technology required to meet CCBHC standards. Outcome measurement and digital assessment platforms are explicitly eligible as required infrastructure for CCBHC certification.

    $1M–$5M/yearLearn more

  • SAMHSA

    Mental Health Block Grant (MHBG)

    Tech eligible

    States receive federal MHBG funds and redistribute them to community mental health organizations. Technology, quality improvement, and workforce development are eligible uses. Contact your state mental health authority to understand how MHBG flows in your state.

    State-distributedLearn more

  • SAMHSA

    Primary and Behavioral Health Care Integration (PIPBHC)

    Tech eligible

    SAMHSA’s PIPBHC program funds integration of primary and behavioral health care, including the technology infrastructure needed to coordinate care across disciplines. Outcome measurement platforms and digital assessment tools are eligible as integration infrastructure.

    $500K–$900K/yearLearn more

  • HRSA — Health Resources and Services Administration

    Rural Health Network Development Program

    Tech eligible

    HRSA funds rural health networks to develop shared infrastructure including technology platforms, telehealth systems, and outcome measurement tools. Mental health-focused networks in rural areas can use this to fund shared digital assessment and measurement platforms.

    $250K–$500K/yearLearn more

  • HRSA

    Behavioral Health Workforce Development Program

    Tech eligible

    Supports expanding the behavioral health workforce through training, clinical placements, and technology-supported care delivery. Technology platforms that support supervision, measurement, and case management are eligible uses.

    $250K–$1MLearn more

  • CMS Innovation Center (CMMI)

    ACCESS Model — Behavioral Health Track

    Tech eligible

    The Advancing Chronic Care with Effective, Scalable Solutions (ACCESS) model includes a Behavioral Health Track for practices treating depression and anxiety. It shifts from fee-for-service to monthly payments tied to outcomes — explicitly requiring technology-enabled care and outcome measurement.

    Enhanced per-patient paymentsLearn more
View all grants & funding

Resources for New Hampshire practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • CCBHCMeasurement in CCBHCs

    The screening and outcome measures that come with the certified clinic model

  • Substance useASSIST Clinical Guide

    How the WHO substance involvement screen is scored and used at intake

  • DepressionPHQ-9 Guide

    Scoring, severity bands and repeat use across treatment

  • LibraryThe Assessment Library

    Every scale HiBoop covers, with references for each

New Hampshire RSAs, Rules and Program Resources

Latest in mental health in California

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Must New Hampshire providers measure outcomes?

    Not by name. We found no New Hampshire law requiring every clinician to repeat symptom scales. State mental health contracts must include standards that measure positive consumer outcomes, intake assessments must include a substance use screening tool, and the CCBHC model the state is adopting comes with standardized screening and remission measures. Your contract and certification are where specific tools would be named.

  • Will HiBoop report outcomes to the state for us?

    No. HiBoop does not connect to the Department of Health and Human Services or Medicaid systems. It sends and scores the scales, charts each client's change and exports the results as CSV or PDF for the reports your centre prepares.

  • Does HiBoop include the CANS?

    No. The CANS is referenced in New Hampshire's rules for DCYF residential treatment and is completed outside HiBoop. Children's programs use HiBoop alongside it for client, parent and teacher scales such as the PHQ-A, SCARED and NICHQ Vanderbilt forms.

  • Can a minor in New Hampshire consent to their own treatment?

    For drug dependency, yes: RSA 318-B:12-a lets a minor aged 12 or older seek treatment without a parent's consent. We did not find a New Hampshire statute setting a consent age for outpatient mental health treatment generally, so ask your counsel how your situation is handled. HiBoop's role-based access lets you restrict who sees a young client's scores.

Official sources for New Hampshire

  • Billing and payment routes

    1. 1.CMS MLN909432: Behavioral Health Integration Services · public program · codes 99484, 99492, 99493, 99494, G2214, G0323 (read in the document on 2026-11-01)
    2. 2.CMS Physician Fee Schedule look-up · fee schedule
    3. 3.SAMHSA: Certified Community Behavioral Health Clinics (CCBHC) · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.ASPPB: psychology licensing boards · psychologists
    2. 2.ASWB: social work regulatory boards · social workers
    3. 3.Counseling Compact · counsellors
    4. 4.Social Work Licensure Compact · social workers

    Data and statistics

    1. 1.SAMHSA: NSDUH state reports
    2. 2.HRSA: HPSA Find (mental health shortage areas)
    3. 3.NIMH: mental illness statistics

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.