HIPAA compliant, BAA on request

Measurement-Based Care for Arizona Mental Health Clinics

For AHCCCS network providers, community behavioural health centres, integrated clinics and private practices from Yuma to Flagstaff. Send the PHQ-9, GAD-7 and other validated scales by email or QR code, see each one scored on submission, and follow a client's course on a single chart. Data for US customers is held in Google Cloud US regions.

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HIPAA compliant, BAA on request
Hosted in the US
SOC 2 Type II
Scored on submission
100+
validated assessments
BAA
offered to HIPAA covered entities
US
cloud regions for US customers
$25
per month

Arizona Counts Behavioural Health Inside Medicaid

  • In 2015 Arizona folded its behavioural health services agency into its Medicaid agency, the Arizona Health Care Cost Containment System (AHCCCS). A Commonwealth Fund review based on 34 interviews found the consolidation brought more attention to behavioural health and to integrating it with physical health, and allowed more strategic purchasing. AHCCCS contracts with plans that hold prepaid capitated contracts, and with regional behavioural health authorities that coordinate mental health services in defined parts of the state.

    State law ties that system to regular reporting. Under A.R.S. 36-3415, AHCCCS reports each year to the Joint Legislative Budget Committee on people living with serious mental illness, including annual mortality, complaints about access, enrolment, spending by service, average length of stay and readmission rates for inpatient and residential settings, and housing waitlists, broken down by geographic service area. Under A.R.S. 36-3410, regional authorities and providers prepare monthly summaries of clients served and units of service.

    Those figures describe the system: who is served, at what cost and how often people return to hospital. Symptom change for an individual client is not among them, and no Arizona statute we found names a symptom scale. That part sits with the care team. HiBoop sends validated scales between visits, scores them on submission and charts each client's course, with exports for your records. It does not report to AHCCCS or to a health plan.

  • One Agency Since 2015

    Physical and behavioural health purchasing brought together in AHCCCS

  • Annual Reporting on Serious Mental Illness

    Mortality, readmissions, access complaints and housing waitlists by service area, under A.R.S. 36-3415

  • Client-Level Change

    Not named in statute, and the piece a care team can measure for itself

All regions

What HiBoop Adds for Arizona Clinics

  • Arizona purchases most public behavioural health through AHCCCS and requires a parent's consent before a minor's mental health treatment. HiBoop sends and scores the scales; your clinicians interpret them.

  • Scores in Hand at Intake

    Clients complete the PHQ-9, GAD-7 or C-SSRS Screener before they arrive, and the scored results are waiting when the session starts.

  • A Course of Care on One Chart

    Repeat a scale at regular points in treatment and every result joins the same client chart. Your team sees direction and size of change, and the reading of it stays with the clinician.

  • Exports for Plans and Audits

    Download a client's history as a PDF for a treatment plan review, or as a CSV for the measures your contracts request. Account-wide exports are available at any time.

  • Integrated Clinics

    Where a behavioural health centre has added primary care, or a primary care clinic has added a therapist, both can work from one library of depression, anxiety, trauma and substance use scales.

  • Several Sites, One Account

    Team and Network plans keep every clinician's caseload in one place, with role-based access so each staff member sees only the clients their role covers.

  • Children, With a Parent's Consent

    Arizona law requires a parent's or legal custodian's consent before a minor's mental health treatment, outside emergencies. Once your consent process is complete, HiBoop offers the PHQ-A, the SCARED and its parent-report form, the SCARED-P.

Mental health in Arizona

Research data

  • Each figure below links to the source it comes from.

  • 24.6%

    of Arizona adults had any mental illness in the past year (model-based estimate, average of 2023 and 2024)

    SAMHSA NSDUH, 2023-2024

  • 16.8%

    of Arizonans aged 12 to 17 had a major depressive episode in the past year (2023-2024 average)

    SAMHSA NSDUH, 2023-2024

  • 20.9%

    of Arizona adults received mental health treatment in the past year (2024)

    SAMHSA NSDUH, 2024

Research from Arizona

  • Merging Medicaid and behavioural health agencies

    Based on published research, agency materials and interviews with 34 people, a review of Arizona's 2015 consolidation of its behavioural health services agency into AHCCCS found increased attention to behavioural health and integration, more strategic purchasing and streamlined regulatory processes.

    Bachrach et al., Issue Brief (Commonwealth Fund), 2017 PMID 28574235

  • PHQ-9 in a Hispanic primary care population

    Among 104 adult Hispanic patients of a mobile health program in underserved southern Arizona, classified as depressed at a PHQ-9 of 10 or above, those with both depression and chronic medical illness reported significantly more somatic symptoms than those with either condition alone.

    Chong et al., Primary Care Companion to the Journal of Clinical Psychiatry, 2010 PMID 20944771

  • Primary care inside a rural mental health facility

    Of 280 clients who used integrated primary care at a rural Arizona community mental health facility between June 2021 and February 2022, 55.75% had a mental health disorder and 15.10% had co-occurring mental health and substance use disorders, which was significantly associated with missed appointments.

    Santos et al., Journal of Evaluation in Clinical Practice, 2024 PMID 37933799

  • Client views of integrated care

    In interviews with 10 clients with substance use disorders at a rural-serving Arizona behavioural health organization, themes included the importance of integrated primary care, low awareness that it was available at the facility, and challenges in attending appointments.

    Santos et al., Journal of Integrated Care, 2024 PMID 38516678

How Arizona's Public System Is Organized

  • HiBoop operates independently of AHCCCS and the bodies below and has no link to state systems. This is the framework your plans and licensing board work in.

  • AHCCCS

    Medicaid

    The Arizona Health Care Cost Containment System administration runs the state's Medicaid program. Its contractors hold prepaid capitated contracts to provide care to members, either directly or through subcontracts, and since 2015 it has also been responsible for behavioural health services that a separate agency once handled.

    Capitated contractsIntegrated purchasingSince 2015

  • Regional Behavioral Health Authorities

    A.R.S. 36-3410

    A regional behavioral health authority is an organization under contract with AHCCCS to coordinate mental health services in a specific geographic area. State law limits these authorities to managed care functions, so they do not deliver services to clients directly except briefly when a provider's contract fails, and they file monthly summaries of clients served, units of service and funding.

    Managed care onlyMonthly summariesGeographic areas

  • Reporting on Serious Mental Illness

    A.R.S. 36-3415

    Each year AHCCCS reports Medicaid and non-Medicaid behavioural health spending to the Joint Legislative Budget Committee. For people with serious mental illness the report covers mortality, access complaints, enrolment, demographics, per capita spending, length of stay and readmission rates for Level I, subacute and residential settings, and, since fiscal 2022-2023, housing waitlists.

    Readmission ratesBy service areaAnnual

  • Board of Behavioral Health Examiners

    Licensing

    Arizona's Board of Behavioral Health Examiners includes licensed members from social work, counselling, marriage and family therapy and addiction counselling, alongside public members appointed by the governor. Clinicians licensed elsewhere who want to see Arizona clients by telehealth register with the matching Arizona board under A.R.S. 36-3606.

    LCSW and LPCLMFT and LIACTelehealth registration

Arizona Care Teams, Desert to High Country

  • HiBoop runs in any web browser, so a Phoenix group practice and a clinician in a rural county use the same tools.

  • Phoenix Metro

    Multi-site group practices and outpatient clinics across the Valley can bring every clinician's caseload into one Team or Network account.

  • Tucson and Southern Arizona

    A University of Arizona study used the PHQ-9 with 104 Hispanic patients of a mobile health program serving underserved southern Arizona.

  • Flagstaff and Northern Arizona

    A rural Arizona community mental health facility added integrated primary care in 2021, and Northern Arizona University researchers have studied the clients who use it.

  • Yuma and the Border

    Clinics along the Colorado River and the border can send check-ins by email between appointments to clients who travel far for care.

  • Prescott and Central Arizona

    Practices in the central highlands can share one scale library across offices and telehealth caseloads.

  • Tribal Communities

    In a study at a rural Arizona community mental health facility, 23.6% of clients using integrated primary care were Native American, and they missed fewer appointments than White clients.

Data sovereignty

Why Arizona clinics choose HiBoop

  • Measurement Support for Arizona Teams

    • Google Cloud US regions host data for US customers, encrypted while stored and while moving
    • HIPAA compliant with a BAA on request, and certified to SOC 2 Type II
    • Access to client records follows staff roles, and each view or export is logged
    • Care is $25/month on a monthly plan, and you can start without a credit card
    • Clients reply on their own phone, from an email or a QR code posted in the clinic

  • USD pricing & support

    Transparent pricing in USD with flexible payment options for clinics of every size.

    Care
    One clinician, monthly plan
    $25
    USD/month
    Team
    Starting price, any number of clinicians
    $200
    USD/month
    Network
    Organizations with multiple sites
    Custom
    Enterprise pricing

100+ validated scales for Arizona clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression, Anxiety and Suicide Risk

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Mood, Trauma and Substance Use

    • MDQ (Bipolar Spectrum Screen)
    • PCL-5 (PTSD)
    • CAGE-AID (Alcohol and Drugs)

  • Children and Adolescents

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • SCARED-P (Child Anxiety, Parent Report)
Browse all assessments

Arizona Rules on Records, Minors and Telehealth

  • HIPAA is the national baseline. Arizona adds a confidentiality statute for health records, a parental consent rule for minors and a registration route for out-of-state telehealth. None of them certifies software; the duties are your organization's, and HiBoop's role is to support them.

  • What Arizona law asks

    • Keep records confidential and disclose them only as state or federal law allows, including the HIPAA privacy standards, or on the grounds listed in A.R.S. 36-509
    • Obtain the written or oral consent of a parent or legal custodian before mental health treatment of a minor, or mental health screening in a nonclinical setting, verifying the parent's identity when consent is given by telehealth (A.R.S. 36-2272)
    • If you are licensed in another state and treat clients located in Arizona by telehealth, register with the Arizona board for your profession, follow Arizona's standards of care and report your Arizona encounters each year (A.R.S. 36-3606)
    • Keep HIPAA safeguards and breach notification in place, and sign a business associate agreement with every vendor that handles protected health information

  • What HiBoop brings

    • A signed BAA for HIPAA covered entities
    • Storage in Google Cloud's US regions, encrypted at rest and in transit
    • Role-based permissions so staff reach only the clients they serve
    • A log of who viewed or exported client data, plus the SOC 2 Type II controls set out on our trust page

  • Reviewing HiBoop for an Arizona clinic?

    Our trust page explains hosting, encryption, access controls and our SOC 2 Type II certification. Contact us for a BAA or for help with a vendor security questionnaire.

    See the trust centre

Grants & funding for Arizona mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • SAMHSA — Substance Abuse and Mental Health Services Administration

    Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants

    Tech eligible

    SAMHSA’s CCBHC grants fund detailed behavioral health services including the infrastructure, staffing, and technology required to meet CCBHC standards. Outcome measurement and digital assessment platforms are explicitly eligible as required infrastructure for CCBHC certification.

    $1M–$5M/yearLearn more

  • SAMHSA

    Mental Health Block Grant (MHBG)

    Tech eligible

    States receive federal MHBG funds and redistribute them to community mental health organizations. Technology, quality improvement, and workforce development are eligible uses. Contact your state mental health authority to understand how MHBG flows in your state.

    State-distributedLearn more

  • SAMHSA

    Primary and Behavioral Health Care Integration (PIPBHC)

    Tech eligible

    SAMHSA’s PIPBHC program funds integration of primary and behavioral health care, including the technology infrastructure needed to coordinate care across disciplines. Outcome measurement platforms and digital assessment tools are eligible as integration infrastructure.

    $500K–$900K/yearLearn more

  • HRSA — Health Resources and Services Administration

    Rural Health Network Development Program

    Tech eligible

    HRSA funds rural health networks to develop shared infrastructure including technology platforms, telehealth systems, and outcome measurement tools. Mental health-focused networks in rural areas can use this to fund shared digital assessment and measurement platforms.

    $250K–$500K/yearLearn more

  • HRSA

    Behavioral Health Workforce Development Program

    Tech eligible

    Supports expanding the behavioral health workforce through training, clinical placements, and technology-supported care delivery. Technology platforms that support supervision, measurement, and case management are eligible uses.

    $250K–$1MLearn more

  • CMS Innovation Center (CMMI)

    ACCESS Model — Behavioral Health Track

    Tech eligible

    The Advancing Chronic Care with Effective, Scalable Solutions (ACCESS) model includes a Behavioral Health Track for practices treating depression and anxiety. It shifts from fee-for-service to monthly payments tied to outcomes — explicitly requiring technology-enabled care and outcome measurement.

    Enhanced per-patient paymentsLearn more
View all grants & funding

Resources for Arizona practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • DepressionPHQ-9 Clinical Guide

    Item content, scoring and severity bands for repeat use

  • Child anxietySCARED Guide

    The child and parent forms, and how teams compare the two reports

  • IntegrationMeasurement in Primary Care

    How primary care teams add validated scales to routine visits

  • LibraryFull Assessment Library

    Every scale described on HiBoop, each with its references

Arizona Statutes and Medicaid Resources

Latest in mental health in California

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does Arizona require measurement-based care?

    Not by statute, as far as we found. Arizona law requires system-level reporting: AHCCCS reports each year on people with serious mental illness, including mortality and readmission rates, and regional authorities file monthly service summaries. No statute we reviewed names a symptom scale for outpatient care. Your health plan contract may set its own expectations, so check it.

  • Can I send a PHQ-A to a 15-year-old without a parent's consent in Arizona?

    Arizona generally requires the written or oral consent of a parent or legal custodian before mental health treatment of a minor, and before mental health screening in a nonclinical setting, unless an emergency requires action to prevent serious injury or save the child's life. Settle consent through your own process first and confirm the details with your counsel. HiBoop's role-based access lets you control who sees a young client's scores.

  • I am licensed in another state. Can I use HiBoop with Arizona clients?

    HiBoop works wherever your clients are, but Arizona sets the licensing rules. Under A.R.S. 36-3606, a provider licensed elsewhere may treat people located in Arizona by telehealth after registering with the comparable Arizona board, keeping professional liability cover and following Arizona's standards of care, with some exceptions such as fewer than ten encounters a year.

  • Is HiBoop HIPAA compliant for Arizona clinics?

    Yes. HiBoop is HIPAA compliant and provides a business associate agreement to covered entities. Arizona's records statute, A.R.S. 36-509, allows disclosure as authorized by HIPAA's privacy standards or on the grounds it lists. Whether a particular disclosure fits depends on the facts, so ask your counsel.

Official sources for Arizona

  • Billing and payment routes

    1. 1.CMS MLN909432: Behavioral Health Integration Services · public program · codes 99484, 99492, 99493, 99494, G2214, G0323 (read in the document on 2026-11-01)
    2. 2.CMS Physician Fee Schedule look-up · fee schedule
    3. 3.SAMHSA: Certified Community Behavioral Health Clinics (CCBHC) · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.ASPPB: psychology licensing boards · psychologists
    2. 2.ASWB: social work regulatory boards · social workers
    3. 3.Counseling Compact · counsellors
    4. 4.Social Work Licensure Compact · social workers

    Data and statistics

    1. 1.SAMHSA: NSDUH state reports
    2. 2.HRSA: HPSA Find (mental health shortage areas)
    3. 3.NIMH: mental illness statistics

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.