PIPEDA compliant, Canadian data in Canada

Measurement-Based Care for Yukon Care Teams

For counsellors, psychologists, social workers and clinics in Whitehorse, Dawson City, Watson Lake and the communities in between. Send validated scales such as the PHQ-9 and GAD-7 by email or QR code, see the score as soon as a client submits, and follow progress across a course of care. Canadian customer data stays in Google Cloud Canada regions.

Schedule a WalkthroughBrowse assessments
PIPEDA compliant
Canadian data hosted in Canada
SOC 2 Type II
Also available in French
100+
validated assessments
Canada
where Canadian customer data lives
EN · FR
site in English and French
$35 CAD
per month

How mental health care is organized in Yukon

The territorial government delivers much of Yukon's public mental health care directly. Its Mental Wellness and Substance Use Services branch runs counselling in Whitehorse, alongside the Canadian Mental Health Association's Yukon Division and All Genders Yukon Society, and in 2018 opened four rural hubs, in Watson Lake, Dawson City, Carmacks and Haines Junction, that brought alcohol and drug services, child and adolescent therapy and adult mental health together under one roof.

In 2021 the Auditor General of Canada looked at those rural services and found the department had not measured and reported on its efforts, so it could not tell whether they met Yukoners' needs. The first recommendation was to establish, measure and report on their performance. Scoring a short validated scale at intake and again over the course of care is one way any counsellor, public or private, can put numbers to that question.

All of CanadaAll regions

What HiBoop Does for Yukon Care Teams

  • HIPMA, long distances between communities and a public system asked to show its results all shape how outcome data gets collected in Yukon. HiBoop handles the measuring; the clinical decisions stay with you.

  • A Written Agreement with Your Information Manager

    Under section 51 of HIPMA, a custodian who brings in an information manager must first sign a written agreement that protects the information. HiBoop publishes its standard terms as an information manager under provincial and territorial health information laws, backed by the security documents on our trust page.

  • Only What the Purpose Needs

    HIPMA section 16 limits collection, use and disclosure to the minimum reasonably necessary, and section 19 asks for controls on who may use the information. In HiBoop, roles decide what front desk staff, counsellors and clinical leads can see.

  • Numbers for the Performance Question

    The Auditor General asked Yukon to measure how its rural mental health services perform. The PHQ-9 and GAD-7 are scored when the client submits and graphed visit by visit, so the trend informs your clinical judgement and your reporting.

  • Check-ins Between Visits

    When a counsellor reaches a community on a set schedule, the client can still answer on their own phone from an email link or QR code in the weeks between, with no app to install.

  • Scales for Youth Services

    Teams serving young people can send the PHQ-A, SCARED and CRAFFT alongside adult scales, which suits services built for ages 12 to 30 such as the new integrated youth hub in Whitehorse.

  • This Page in French

    HIPMA is enacted in English and French, and this page is in both. Francophone staff can read about HiBoop in French; if clients prefer to answer in French, ask us which scales have French versions.

Mental health in Yukon

Research data

Research from Yukon

  • Telehealth in remote communities

    An evaluation of the Yukon Telehealth System counted about 1,000 sessions a year since 2008, 69% of them clinical care in 2015; the community nurses, telehealth users and 36 stakeholders consulted agreed it gave timely access and saved travel, saw it as underused, and named psychiatry among the services most feasible to expand.

    Seto et al., JMIR Medical Informatics, 2019 PMID 31682581

  • Health workforce strain

    In 38 interviews with Yukon nurses and physicians about the COVID-19 pandemic, loss of social connection and childcare demands fed personal burnout, while heavier workloads, limited resources and feeling undervalued fed work-related burnout.

    Smith et al., International Journal of Circumpolar Health, 2025 PMID 39773134

  • Substance use care training

    A Project ECHO on substance use for British Columbia and Yukon ran 52 sessions from June 2019 to July 2022, drew 2,134 unique registrants and a mean session satisfaction of 4.2 out of 5, and participants described more confidence in substance use care and less professional isolation.

    Robinson et al., Addiction Science & Clinical Practice, 2024 PMID 39695868

  • Northern counselling practice

    In narrative interviews with 20 formal and informal mental health helpers in northern British Columbia, Yukon and the Northwest Territories, northern practice called for generalist knowledge and cultural sensitivity, and working with and within the community was described as essential.

    O'Neill et al., International Journal of Circumpolar Health, 2013 PMID 23977648

Where Measurement Fits in Yukon

  • HiBoop is not affiliated with any of these bodies or programs. They describe the system your clients, referral sources and regulators work in.

  • Mental Wellness and Substance Use Services

    Territorial branch

    The branch's four rural hubs merged three earlier programs: Alcohol and Drug Services, Child and Adolescent Therapeutic Services, and Mental Health Services. The hubs offer individual counselling, outreach, community support and care before and after substance use treatment.

    Four rural hubsWhitehorse counsellingOpened 2018

  • The 2021 Audit of Rural Services

    Auditor General

    The Auditor General of Canada recommended that the department establish, measure and report on the performance of mental health services in rural Yukon, and that it develop a plan with First Nations to improve cultural safety, after some Yukon First Nations people said the services did not reflect and respect their culture.

    Performance measuresCultural safetyTabled June 2021

  • Federal-Territorial Health Agreements

    Funding, 2024

    Agreements signed in March 2024 bring Yukon nearly $86 million. The Working Together action plan includes land-based mental health and substance use treatment projects developed with the Council of Yukon First Nations, a mobile opioid treatment clinic and a 10-bed managed alcohol withdrawal program in Whitehorse. Yukon reports progress against its targets publicly each year.

    Working TogetherLand-based treatmentPublic targets

  • Integrated Youth Services

    Youth, 2026

    In August 2026 Health Canada announced more than $6.6 million for Yukon Integrated Youth Services, delivered by BYTE: the territory's first integrated youth hub in Whitehorse and a mobile wellness unit with mental health workers and peer support staff for rural communities, for ages 12 to 30.

    Ages 12 to 30Whitehorse hubMobile unit

Care Teams Across Yukon

  • HiBoop works in any web browser, so a Whitehorse practice and a counsellor who travels to the communities send the same check-ins.

  • Whitehorse

    Government-funded counselling here is delivered by the territorial branch together with the Canadian Mental Health Association's Yukon Division and All Genders Yukon Society.

  • Dawson City

    Its hub opened in 2018, after Watson Lake's and before the Carmacks and Haines Junction hubs.

  • Watson Lake

    The first rural hub to open, in 2018, with specialist services extending to Teslin, Carcross and Tagish.

  • Carmacks

    Its hub also provides specialist services to Pelly Crossing, Ross River and Faro.

  • Haines Junction

    Its hub serves Haines Junction, Burwash Landing and Beaver Creek with generalist and specialist services.

  • Community health centres

    Fourteen community health centres outside Whitehorse were linked to the Yukon Telehealth System when it was evaluated in 2019.

Data sovereignty

Why Yukon clinics choose HiBoop

  • Measurement a HIPMA Custodian Can Check

    • Canadian customer data in Canada, in Google Cloud's Canadian regions, with encryption throughout
    • PIPEDA compliant and SOC 2 Type II certified
    • A log of each view and export of client information, ready for your review
    • One published price list and month-to-month billing
    • Clients answer in a web browser, so nobody needs to download an app

  • CAD pricing & support

    Transparent pricing in CAD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $35
    CAD/month
    Team
    Starting price, unlimited clinicians
    $280
    CAD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Yukon clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood, Anxiety and Suicide Risk

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Substance Use and Recovery

    • ASSIST-3 (Substance Involvement)
    • CRAFFT 2.1 (Youth Substance Use)
    • BARC-10 (Recovery Capital)

  • Trauma and Adversity

    • PCL-5 (PTSD)
    • ITQ (PTSD and Complex PTSD)
    • ACE Questionnaire (Childhood Adversity)

  • Children and Youth

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
Browse all assessments

HIPMA and Your Clients' Health Information

  • The Health Information Privacy and Management Act (HIPMA) applies to custodians, a group that includes health care providers, the operators of hospitals and health facilities, the Department of Health and Social Services and prescribed Yukon First Nation programs. The Information and Privacy Commissioner oversees it. The duties belong to the custodian; HiBoop's part is to support you in carrying them out.

  • What HIPMA asks of a custodian

    • Keep collection, use and disclosure to the minimum amount of personal health information reasonably necessary for the purpose (s. 16)
    • Protect the information with administrative policies and technical and physical safeguards, including controls that limit use to people the custodian has authorized (s. 19)
    • Where a security breach puts someone at risk of significant harm, notify that person as soon as reasonably possible and give the Commissioner a copy of the notice (s. 30)
    • Sign a written agreement that protects the information before retaining an information manager (s. 51)
    • Judge a client's capacity to consent by whether they understand the relevant information and appreciate the foreseeable consequences, not by age alone (ss. 40 and 45)

  • What HiBoop provides

    • Information manager terms published in our BAA policy, with the supporting security documentation on our trust page
    • Hosting for Canadian customers in Canada regions, encrypted in transit and at rest
    • Role-based access and a record of every view and export, to help you reconstruct an incident
    • You choose which scales to send, so you gather only what the client's care calls for
    • CSV or PDF exports of a client's scores when they ask to see their information

  • Drafting an information manager agreement?

    Hosting regions, encryption, access controls and how to get our SOC 2 Type II report are all on the trust page. Get in touch and we will walk through your agreement with you.

    Visit the trust page

Grants & funding for Yukon mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Canada Health Infoway

    Connected Care Innovation Grant

    Tech eligible

    Canada Health Infoway’s Connected Care Innovation Grant provides up to $40K per award to health organizations adopting digital tools — including outcome measurement platforms, electronic records, and patient engagement solutions. With 18 awards per cycle, it’s one of the most accessible Infoway programs for smaller mental health practices.

    Up to $40KLearn more

  • Health Canada

    Working Together to Improve Health Care — Digital Health Stream

    Tech eligible

    Canada committed $25B over 10 years in bilateral agreements with provinces with digital health as a core priority. Each province has discretion over how funds flow; some channel them directly to practices through digital health transformation programs.

    Varies by provinceLearn more

  • Public Health Agency of Canada (PHAC)

    Mental Health Promotion Innovation Fund

    Tech eligible

    Supports proactive mental health promotion strategies, including digital and technology-enabled interventions. Organizations delivering community-based mental health programs can include measurement technology in their proposals.

    $50K–$1MLearn more

  • Canadian Institutes of Health Research

    CIHR — Health Research Operating Grants

    Tech eligible

    CIHR funds health research including implementation science, digital health, and measurement-based care studies. Practices partnering with universities for MBC research or e-mental health implementation can access significant funding.

    $100K–$1M+Learn more

  • Indigenous Services Canada (ISC)

    First Nations & Inuit Health Branch - Mental Wellness

    Tech eligible

    Indigenous Services Canada’s FNIHB funds community-based mental wellness programs for First Nations and Inuit communities, including technology for culturally adapted outcome measurement, digital mental health tools, and telemental health infrastructure. Organizations serving Indigenous communities should contact their ISC regional office for community-specific funding streams.

    Community-based allocationsLearn more

  • Women and Gender Equality Canada (WAGE)

    Women’s Program - Gender-Based Mental Health

    Tech eligible

    Women and Gender Equality Canada’s Women’s Program funds projects addressing systemic barriers in women’s mental health, including technology-enabled access for underserved women. Digital mental health tools and outcome measurement platforms that improve access for women facing barriers are explicitly eligible uses.

    $200K–$1MLearn more
View all grants & funding

Resources for Yukon practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • BillingHow Mental Health Care Is Paid For in Canada

    Public plans, private benefits and federal programs, jurisdiction by jurisdiction

  • CanadaHiBoop Across Canada

    PIPEDA, data hosting in Canada and the other provincial and territorial pages

  • DepressionPHQ-9 Guide

    Item scoring, severity bands and what a change between visits means

  • AnxietyGAD-7 Guide

    Seven items, cut-offs and tracking anxiety across a course of care

  • LibraryAll Assessments

    Every scale HiBoop describes, with references for each

Yukon Privacy, Services and Funding Resources

Latest in mental health in Canada

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does HiBoop satisfy HIPMA for my practice?

    HIPMA places its duties on custodians, so the useful question is whether HiBoop helps you meet them. It does so with published standard terms as an information manager, documented safeguards, access by role and a log of each view and export.

  • At what age can a young person consent in Yukon?

    HIPMA sets no fixed age. A person is capable of consenting if they can understand the relevant information and appreciate the reasonably foreseeable consequences of their decision (s. 45), and a custodian may assume capacity regardless of age unless that is unreasonable in the circumstances (s. 40).

  • What must happen after a privacy breach?

    If a breach puts someone at risk of significant harm, section 30 asks the custodian to tell that person as soon as reasonably possible, describing what happened, when, and what has been done, and to send the Information and Privacy Commissioner a copy. HiBoop's access log helps you work out whose information was involved.

  • Does NIHB cover counselling for First Nations and Inuit clients?

    Indigenous Services Canada's Non-Insured Health Benefits program covers up to 22 hours of counselling per calendar year for registered First Nations and recognized Inuit clients, with more considered case by case. The provider must be registered in good standing with a legislated regulatory body and able to practise independently in the territory.

Official sources for Yukon

  • Health authorities

    1. 1.Yukon Hospital Corporation · hospital services

    Billing and payment routes

    1. 1.Veterans Affairs Canada: mental health services · public program
    2. 2.IRCC: Interim Federal Health Program · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.Yukon Medical Council · physicians
    2. 2.Federation of Medical Regulatory Authorities of Canada (FMRAC) · physicians
    3. 3.Association of Canadian Psychology Regulatory Organizations (ACPRO) · psychologists
    4. 4.Canadian Council of Social Work Regulators · social workers

    Data and statistics

    1. 1.Statistics Canada: Mental Health and Access to Care Survey, 2022
    2. 2.Public Health Agency of Canada: Health Infobase
    3. 3.CIHI: Mental health and substance use
    4. 4.CIHI: National Physician Database

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.