PIPEDA compliant, hosted in Canada

Measurement-Based Care for New Brunswick Care Teams

For psychologists, counselling therapists, social workers and clinics in Moncton, Saint John, Fredericton, Edmundston, Bathurst and beyond, in English or French. Send the PHQ-9, GAD-7 and other validated scales by email or QR code, see each score as soon as the client submits, and follow progress from the first contact onward. Canadian customer data is hosted in Google Cloud Canada regions.

Schedule a WalkthroughBrowse assessments
PIPEDA compliant
Hosted in Canada
SOC 2 Type II
This page in French
100+
validated assessments
Canada
where Canadian data is hosted
EN · FR
English and French site
$35 CAD
per month

New Brunswick Opened the Door Faster. Measuring Change Comes Next

  • New Brunswick's addiction and mental health action plan for 2021 to 2025 adopted a provincial stepped care model, Stepped Care 2.0, developed at Memorial University. Its key feature is rapid, same-day access through walk-in services. The plan was written against a 16% rise in demand over five years, 33% among youth, and fewer than half of high-priority cases treated within national benchmarks.

    The Department of Health and both health networks began with One-at-a-Time therapy, single sessions offered in Community Addiction and Mental Health Centres. Published evaluations report more than 3,600 sessions in Community Addiction and Mental Health Centres in the first stage with waitlists down 64.1%, and 2,266 child and youth sessions from April to December 2022 with waitlists down 62%. Those results were measured with satisfaction surveys and system indicators such as wait times, which is also how the action plan measures itself.

    Those evaluations report access and satisfaction rather than symptom scores. A study of the province's earlier action plan called for routine outcome monitoring in future strategies. A care team can start on its own: give the PHQ-9 or GAD-7 at a first session and again at any return visit or step up in care, and the scores show whether the person is improving. HiBoop scores them on submission and charts them for each client.

  • Walk-In and Same-Day

    The stepped care model makes rapid, same-day access through walk-in services its first step, so many clients now begin with a single session.

  • Stepping Up or Down

    Stepped care adjusts treatment intensity to each client's level of distress and need, which is easier to judge with a score from every contact.

  • From Waitlists to Outcomes

    The province's published measures are wait times and unmet need. Repeated scales add the client's own account of change.

All of CanadaAll regions

What HiBoop Does for New Brunswick Care Teams

  • PHIPAA, two official languages and a system built around quick first contact all shape how outcome data is gathered here. HiBoop handles sending and scoring; the clinical decisions remain yours.

  • A Written Agreement With Your Information Manager

    Before a service such as HiBoop stores or processes client information for you, PHIPAA expects a signed agreement setting out how that information is protected (s. 52). Our published standard terms, and the security documentation on our trust page, give you the basis for it.

  • Authorized Users, Verified

    PHIPAA expects controls that limit use to people the custodian has authorized and verify who they are (s. 50). HiBoop gives each team member an individual login and a role that sets what they can see.

  • A Score From Every Contact

    Whether a client comes for one session, returns later or steps up to ongoing therapy, the same PHQ-9 or GAD-7 each time builds a single chart that informs your clinical judgement.

  • From the Restigouche to the Fundy Coast

    A client in Grand Falls or on the Acadian coast can complete a check-in from an email link or QR code on their phone, without travelling between appointments.

  • Young People and Consent

    New Brunswick's Medical Consent of Minors Act treats consent at 16 like an adult's. Teams seeing youth can send the PHQ-A or SCARED to the young person and, where appropriate, the SCARED parent form to a caregiver.

  • In Both Official Languages

    Both health networks offer services in English and French. This page is in both languages, and we can tell you which scales have French versions before you send them.

Mental health in New Brunswick

Research data

Research from New Brunswick

  • Single-session therapy in community centres

    After New Brunswick's Department of Health and both health networks chose Stepped Care 2.0 in 2021, more than 3,600 One-at-a-Time sessions were delivered in Community Addiction and Mental Health Centres in the first stage, waitlists fell by 64.1%, and most of the 1,240 clients surveyed said their session helped.

    Harris-Lane et al., BMC Health Services Research, 2023 PMID 37700280

  • Single-session therapy, youth

    In New Brunswick's child and youth addiction and mental health services, 2,266 One-at-a-Time sessions were delivered between April and December 2022, alongside a 62% waitlist reduction, and most of the 518 clients who completed the satisfaction survey reported benefit.

    Harris-Lane et al., International Journal of Mental Health and Addiction, 2025 PMID 41323351

  • Implementation barriers

    In interviews with 19 champions of the One-at-a-Time rollout in New Brunswick's addiction and mental health services, barriers included limited resources, a culture favouring long-term therapy, navigating age of consent and insufficient standardization of the implementation.

    Keeler-Villa et al., Administration and Policy in Mental Health, 2025 PMID 39579273

  • Routine outcome monitoring

    Using Canadian Community Health Survey data from before and after New Brunswick's 2011-2018 Mental Health Action Plan, researchers found a declining trend in the mental wellness of vulnerable youth even though they reported using services more often, and called for routine outcome monitoring in future strategies.

    Yang et al., PLoS One, 2024 PMID 38848408

  • Youth services in French

    Focus groups with 13 young people aged 14 to 22 described a generally successful implementation of the ACCESS Open Minds youth mental health model, begun in 2016, in the rural francophone region of the Acadian Peninsula.

    Dubé et al., Early Intervention in Psychiatry, 2019 PMID 31243903

Where Measurement Fits in New Brunswick

  • HiBoop is independent of these bodies and programs. They are the setting your clients and referral partners work in.

  • Horizon and Vitalité

    Public system

    Two regional health authorities, Horizon Health Network and Vitalité Health Network, manage and deliver health services, including addictions and mental health services. Each has a board appointed by the Minister of Health, and both serve the public in both official languages.

    Two networksBilingual serviceCommunity centres

  • Stepped Care and One-at-a-Time

    Action plan, 2021-2025

    The action plan's measures for improved access and for matching people to care are shorter waits for Community Addiction and Mental Health Services and no rise in the share of residents reporting unmet or partly met mental health needs. It also commits to implementing the Bridge the gApp online platform.

    Walk-in accessSingle sessionsWait times

  • Integrated Service Delivery for Children and Youth

    Youth

    The province's Integrated Service Delivery model for children and youth predates the current plan. One-at-a-Time therapy was introduced within it, and the people leading that rollout named navigating age of consent as one of the barriers.

    Schools and healthSingle sessionsAge of consent

  • Regulated Professions

    Practice

    Psychologists are regulated by the College of Psychologists of New Brunswick under the Psychologists Act, and licensed counselling therapists by the College of Licensed Counselling Therapists of New Brunswick under the Licensed Counselling Therapy Act. Medicare does not cover services by psychologists, so private sessions are paid by the client or a benefits plan.

    PsychologistsCounselling therapistsPrivate pay

Care Teams Across New Brunswick

  • HiBoop runs in a web browser, so a Moncton group practice and a therapist in the northwest send the same check-ins.

  • Fredericton

    Seat of the Department of Health's Addiction and Mental Health Branch, which published the 2021-2025 action plan.

  • Moncton

    Home to the Intensive Day Treatment Program, and to the province's first overdose prevention site, opened in 2021.

  • Campbellton

    Site of the Live-In Concurrent Disorders Treatment Program named in the action plan.

  • Acadian Peninsula

    A rural francophone region where the ACCESS Open Minds youth mental health model has run since 2016.

  • Bathurst

    Base of the Vitalité mental health and addictions team that co-authored the provincial One-at-a-Time evaluation.

  • Saint John

    Where University of New Brunswick researchers studied youth outcomes before and after the 2011-2018 action plan.

Data sovereignty

Why New Brunswick clinics choose HiBoop

  • Measurement a PHIPAA Custodian Can Review

    • Hosting for Canadian customers in Google Cloud's Canadian regions, with encryption end to end
    • SOC 2 Type II certification, and compliance with PIPEDA
    • Each view and export of client data recorded in a log
    • Month-to-month billing on a single published price list
    • Clients answer in their browser, with no app to install

  • CAD pricing & support

    Transparent pricing in CAD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $35
    CAD/month
    Team
    Starting price, unlimited clinicians
    $280
    CAD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for New Brunswick clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood, Anxiety and Suicide Risk

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • C-SSRS Screener (Suicide Risk)

  • Children and Youth

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • SCARED-P (Parent Report)

  • Trauma, Substance Use and Recovery

    • PCL-5 (PTSD)
    • ASSIST-3 (Substance Involvement)
    • CAGE-AID (Alcohol and Drug Screen)
    • BARC-10 (Recovery Capital)
Browse all assessments

PHIPAA and Your Clients' Health Information

  • The Personal Health Information Privacy and Access Act (PHIPAA) applies to custodians: individuals and organizations that collect, maintain or use personal health information to provide health care. The Ombud oversees it. The duties are yours as custodian; HiBoop's role is to make them practical.

  • What PHIPAA asks of a custodian

    • Collect no more personal health information than is reasonably necessary for the purpose, and none if other information will serve (s. 29)
    • Adopt reasonable administrative, technical and physical safeguards, based on recognized information technology security standards (s. 50)
    • Limit use to people you have authorized, and verify their identity before they use the information (s. 50(3))
    • Have a written agreement with any information manager that protects the information against unauthorized access, use or disclosure (s. 52)
    • Notify the individual and the Ombud at the first reasonable opportunity if information is stolen, lost, wrongly disposed of or accessed without authority, unless no adverse impact or identification can reasonably be expected (s. 49)

  • What HiBoop provides

    • Published standard terms for handling health information on your behalf (our BAA policy), with the security documentation behind them
    • Storage in Canada for Canadian customers, with data encrypted whether at rest or moving between systems
    • Individual logins and role-based access, so use is limited to the people you authorize
    • A log of every view and export, to help you work out what happened in any incident
    • Only the scales you choose to send, and exports as CSV or PDF when a client asks for their record

  • Preparing an information manager agreement?

    Our trust page sets out hosting, encryption, access controls and our SOC 2 Type II report. Write to us and we will work through your agreement and any questions about PHIPAA.

    See the trust page

Grants & funding for New Brunswick mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Canada Health Infoway

    Connected Care Innovation Grant

    Tech eligible

    Canada Health Infoway’s Connected Care Innovation Grant provides up to $40K per award to health organizations adopting digital tools — including outcome measurement platforms, electronic records, and patient engagement solutions. With 18 awards per cycle, it’s one of the most accessible Infoway programs for smaller mental health practices.

    Up to $40KLearn more

  • Health Canada

    Working Together to Improve Health Care — Digital Health Stream

    Tech eligible

    Canada committed $25B over 10 years in bilateral agreements with provinces with digital health as a core priority. Each province has discretion over how funds flow; some channel them directly to practices through digital health transformation programs.

    Varies by provinceLearn more

  • Public Health Agency of Canada (PHAC)

    Mental Health Promotion Innovation Fund

    Tech eligible

    Supports proactive mental health promotion strategies, including digital and technology-enabled interventions. Organizations delivering community-based mental health programs can include measurement technology in their proposals.

    $50K–$1MLearn more

  • Canadian Institutes of Health Research

    CIHR — Health Research Operating Grants

    Tech eligible

    CIHR funds health research including implementation science, digital health, and measurement-based care studies. Practices partnering with universities for MBC research or e-mental health implementation can access significant funding.

    $100K–$1M+Learn more

  • Indigenous Services Canada (ISC)

    First Nations & Inuit Health Branch - Mental Wellness

    Tech eligible

    Indigenous Services Canada’s FNIHB funds community-based mental wellness programs for First Nations and Inuit communities, including technology for culturally adapted outcome measurement, digital mental health tools, and telemental health infrastructure. Organizations serving Indigenous communities should contact their ISC regional office for community-specific funding streams.

    Community-based allocationsLearn more

  • Women and Gender Equality Canada (WAGE)

    Women’s Program - Gender-Based Mental Health

    Tech eligible

    Women and Gender Equality Canada’s Women’s Program funds projects addressing systemic barriers in women’s mental health, including technology-enabled access for underserved women. Digital mental health tools and outcome measurement platforms that improve access for women facing barriers are explicitly eligible uses.

    $200K–$1MLearn more
View all grants & funding

Resources for New Brunswick practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • BillingPaying for Mental Health Care in Canada

    What provincial plans cover and where private benefits take over, by province

  • CanadaHiBoop for Care Teams Across Canada

    Federal privacy law, Canadian hosting and our other provincial pages

  • DepressionThe PHQ-9

    Scoring the nine items and reading change from session to session

  • AnxietyThe GAD-7

    Severity cut-offs and repeat use across a course of care

  • LibraryAll Assessments

    The complete list of scales we describe, each with references

New Brunswick Laws, Plans and Coverage

  • Official bodies, clinical guidelines, and regulatory references. New Brunswick.

  • Personal Health Information Privacy and Access Act

    Government of New Brunswick

    Custodians, collection limits, safeguards, information manager agreements and breach notice to the Ombud.

  • Medical Consent of Minors Act

    Government of New Brunswick

    Consent to treatment at 16 and over, and the test for younger minors.

  • Addiction and Mental Health Action Plan, 2021-2025

    Department of Health

    The stepped care model, walk-in access and the measures the province uses to track the plan.

  • Regional health authorities

    Government of New Brunswick

    Horizon and Vitalité, their boards and the services they deliver in both official languages.

  • Coverage inside New Brunswick

    Medicare New Brunswick

    What Medicare pays for, and the providers, psychologists among them, whose services it does not cover.

  • Canada-New Brunswick shared health priorities

    Health Canada

    Federal mental health and addictions funding and the youth and e-mental health services it supports.

  • Bill 64, Licensed Counselling Therapy Act

    Legislative Assembly of New Brunswick, private bill as tabled at first reading (2017)

    The bill, later given royal assent, under which the College of Licensed Counselling Therapists of New Brunswick regulates licensed counselling therapists.

  • Bill 65, Psychologists Act

    Legislative Assembly of New Brunswick, private bill as tabled at first reading (2017)

    The bill, later given royal assent, that continues the College of Psychologists of New Brunswick as the regulator of psychologists.

Latest in mental health in Canada

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does HiBoop meet PHIPAA for my practice?

    PHIPAA places its duties on the custodian, so what matters is whether HiBoop helps you carry them out. It does that with published standard terms as an information manager, documented safeguards, individual logins with role-based access and a log of every view and export.

  • Does Medicare pay for sessions with a psychologist?

    No. Medicare New Brunswick lists psychologists among the providers whose services it does not cover, so a private session is paid by the client or claimed through a benefits plan.

  • Can a 15-year-old consent to treatment?

    Under the Medical Consent of Minors Act, a person aged 16 or over consents as an adult would. Below 16, consent is effective when an attending practitioner listed in the Act, such as a physician or nurse, finds that the young person understands the treatment and that it is in their best interests. Check how this applies to your profession with your regulator.

  • What does PHIPAA require after a privacy breach?

    When information is stolen, lost, wrongly disposed of or accessed without authority, section 49 has you tell both the person and the Ombud at the first reasonable opportunity. The exception is where you reasonably believe nobody can be identified and no harm to their care or well-being will follow. HiBoop's access log shows which records were viewed or exported, and by whom.

Official sources for New Brunswick

  • Health authorities

    1. 1.Horizon Health Network · regional health authority
    2. 2.Vitalité Health Network · regional health authority

    Billing and payment routes

    1. 1.Indigenous Services Canada: NIHB mental health counselling · public program
    2. 2.Veterans Affairs Canada: mental health services · public program
    3. 3.IRCC: Interim Federal Health Program · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.College of Physicians and Surgeons of New Brunswick · physicians
    2. 2.College of Psychologists of New Brunswick · psychologists
    3. 3.Federation of Medical Regulatory Authorities of Canada (FMRAC) · physicians
    4. 4.Association of Canadian Psychology Regulatory Organizations (ACPRO) · psychologists
    5. 5.Canadian Council of Social Work Regulators · social workers

    Data and statistics

    1. 1.New Brunswick Health Council
    2. 2.Statistics Canada: Mental Health and Access to Care Survey, 2022
    3. 3.Public Health Agency of Canada: Health Infobase
    4. 4.CIHI: Mental health and substance use
    5. 5.CIHI: National Physician Database

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.