Built for PHIPA custodians

Measurement-Based Care for Ontario Mental Health Teams

For registered psychotherapists, psychologists, social workers, group practices and community agencies across Ontario. Send validated scales by email or QR code, see them scored on submission, and keep each client's scores on one timeline. Canadian customer data stays in Google Cloud Canada regions.

Schedule a WalkthroughBrowse assessments
PIPEDA compliant
Data hosted in Canada
SOC 2 Type II certified
Scored on submission
100+
validated assessments
PHIPA
custodian workflows supported
Canada
regions for Canadian data
$35 CAD
a month to start (CAD)
All of CanadaAll regions

Built Around How Ontario Care Teams Work

  • Ontario's health privacy law, its regulated psychotherapy professions and its publicly funded programs each shape how outcome data is collected and kept. HiBoop handles the measurement side and leaves the clinical call with you.

  • Your Custodian Duties, Supported

    PHIPA puts the duties on whoever holds the client's information: you, your group practice or your agency. HiBoop works as your service provider, so scores, access logs and exports sit in one place when a client, your privacy officer or the IPC asks.

  • An Access Trail for CRPO Standard 5.6

    CRPO's record-keeping standard (5.6) looks for electronic records that show who viewed a record and when, and that log data exports. HiBoop logs each view and export of client data, so your access trail sits next to the scores.

  • Session-by-Session Tracking

    Send the PHQ-9, GAD-7, PCL-5 or OCI-R before each session. Scores arrive totalled with severity bands and land on one chart per client, so change over a course of CBT is visible at a glance and informs your next step.

  • Group Practices and Agencies

    Team and Network plans give a group practice or multi-site agency one place for every clinician's caseload, with role-based access so staff see only what their role allows.

  • One Published Price List

    Care is $35 CAD/month for one clinician, month to month. Team starts at $280 CAD/month with unlimited clinicians. Network is custom. One price list in US dollars, published on our pricing page.

  • Score Histories Clients Can Keep

    OHIP does not cover services by non-physicians outside hospital, so therapy with an RP, psychologist or RSW in private practice is paid outside OHIP. A PDF score history helps when a client asks how far they have come.

Mental health in Ontario

Research data

Research from Ontario

  • Measurement-based care

    In a Toronto general psychiatry clinic, a quality improvement project raised completion of symptom scales on an online measurement-based care platform from 10.8% (7 of 65) before the intervention to 57.1% (40 of 70) over 26 weeks.

    Bailey et al., Jt Comm J Qual Patient Saf, 2023 PMID 37455195

  • PHQ-9 and GAD-7 in primary care

    In the CAMH-led PARTNERs trial of 502 primary care adults, telephone collaborative care from lay providers did not change PHQ-9 scores more than enhanced usual care for depression, but did improve GAD-7 scores for those presenting with anxiety.

    Ishrat Husain et al., Can J Psychiatry, 2023 PMID 36855791

  • Measurement-based care for children and youth

    Across three Ontario Extensive Needs Service hospital sites (Toronto, Hamilton and Ottawa), 381 children and youth entered the program from 2023 to 2025; measure completion was highest at baseline and shorter measures were completed more often than longer ones.

    Rombos et al., Front Psychiatry, 2025 PMID 41561991

  • PHQ-9, GAD-7 and PCL-5

    At a Guelph mental health and addictions hospital, a program for first responders, military personnel and Veterans that tracks PHQ-9, GAD-7 and PCL-5 scores had clinical outcomes and measurement-based care adoption above national median benchmarks.

    Ahmed et al., J Mil Veteran Fam Health, 2026 PMID 42534105

Where Measurement Fits in Ontario's System

  • Ontario's publicly funded CBT program, OSP, is built on measurement-based care. HiBoop is independent of these programs; this is the context your clients and referrers will know.

  • Ontario Structured Psychotherapy (OSP)

    Ontario Health

    OSP offers publicly funded cognitive-behavioural therapy to adults 18 and older with depression or anxiety-related concerns, coordinated by 10 regional networks. Its provider materials say clients are continually monitored with measurement-based care tools to inform treatment decisions. Private practices that refer to or step down from OSP can keep the same habit of measuring every session.

    Adults 18+CBT10 regional networks

  • Ontario Health Teams

    Ministry of Health

    58 Ontario Health Teams cover the province, bringing hospitals, primary care, home and community care and mental health and addictions providers together as one coordinated team. Agencies inside an OHT share clients across settings, which makes a consistent score history more useful.

    58 teamsIntegrated careMental health and addictions

  • Youth Wellness Hubs Ontario

    Youth 12 to 25

    32 YWHO hub networks offer young people aged 12 to 25 mental health and substance use support, primary care and peer support in one place. Youth-facing scales such as the PHQ-A, SCARED and CRAFFT-2.1 are in the HiBoop library for agencies that serve this age group.

    32 hub networksAges 12 to 25Integrated youth services

  • Community Agencies and Family Health Teams

    Community care

    PHIPA names community health and mental health centres, programs and services among health information custodians. Community mental health and addictions agencies, and social workers and other clinicians in Family Health Teams, can run check-ins by email or QR code without replacing the record system they already use.

    Community mental healthPrimary care teamsCustodian-held data

Supporting Care Teams Across Ontario

  • HiBoop runs in the browser, so check-ins reach clients in person, by video or across long distances.

  • Toronto and the GTA

    Group practices, hospital outpatient programs and community agencies from Peel and Halton to York and Durham.

  • Ottawa and Eastern Ontario

    Practices, hospital outpatient programs and community agencies from Ottawa to Cornwall and Pembroke.

  • Hamilton and Niagara

    Private practices, Family Health Teams and community mental health agencies from Hamilton to St. Catharines and Welland.

  • Southwestern Ontario

    London, Windsor, Kitchener-Waterloo and Guelph, where OSP is delivered through regional hospital and community partners.

  • Kingston and the Quinte Region

    Campus counselling, hospital outpatient services and private practices from Kingston to Belleville and Peterborough.

  • Northern Ontario

    Sudbury, Thunder Bay, North Bay, Sault Ste. Marie and rural communities, where long travel distances make virtual sessions and email check-ins practical.

Data sovereignty

Why Ontario clinics choose HiBoop

  • Custodian-Ready Outcome Tracking

    • Canadian customer data hosted in Google Cloud Canada regions
    • PIPEDA compliant and SOC 2 Type II certified, with workflows that fit PHIPA custodians
    • Each view and export of client data is logged, the access trail CRPO Standard 5.6 asks electronic records to keep
    • Care is $35 CAD/month, month to month, with no credit card to start
    • A single total tells you less than the same total four sessions later, so every score sits on one timeline

  • CAD pricing & support

    Transparent pricing in CAD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $35
    CAD/month
    Team
    Starting price, unlimited clinicians
    $280
    CAD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Ontario clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression and Low Mood

    • PHQ-9 (Depression)
    • DASS-21 (Depression, Anxiety, Stress)
    • MDQ (Bipolar Screen)
    • C-SSRS Screener (Suicide Risk)

  • Anxiety, Worry and OCD

    • GAD-7 (Anxiety)
    • PSWQ (Worry)
    • OCI-R (Obsessive-Compulsive)
    • PHQ-15 (Somatic Symptoms)

  • Trauma and Stress

    • PCL-5 (PTSD)
    • PC-PTSD-5 (PTSD Screen)
    • ITQ (Complex PTSD)
    • LEC-5 (Life Events)

  • Youth Services

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • CRAFFT-2.1 (Youth Substance Use)
Browse all assessments

PHIPA and Your Outcome Data

  • The Personal Health Information Protection Act, 2004 governs how Ontario custodians collect, use and disclose personal health information. The Information and Privacy Commissioner of Ontario (IPC) oversees it. There is no PHIPA certification for software; the duties sit with you as custodian, and the right vendor makes them easier to meet.

  • What PHIPA asks of custodians

    • Take reasonable steps to protect personal health information against theft, loss and unauthorized use or disclosure (s.12(1))
    • Notify the client at the first reasonable opportunity if their information is stolen, lost or used or disclosed without authority, and notify the IPC where the prescribed circumstances apply (s.12(2) and (3))
    • Retain, transfer and dispose of records securely (s.13(1))
    • Give clients access to their own records and let them request corrections (ss.52 and 55)
    • Remain responsible for information that agents handle on your behalf (s.17)

  • What HiBoop does

    • Hosts Canadian customer data in Google Cloud Canada regions, encrypted in transit and at rest
    • Logs each view and export of client data, with role-based access controls
    • Exports a client's score history as a PDF or CSV when they ask for their record
    • Lets you export your data anytime, so retention and transfer stay under your control
    • Is PIPEDA compliant and SOC 2 Type II certified

  • Need our security documentation?

    Custodians often ask a vendor for its security controls before signing. Our trust page covers hosting, encryption, access controls and SOC 2 Type II.

    Visit the trust centre

Grants & funding for Ontario mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Ontario Health / Ministry of Health

    Ontario Health Teams — Digital Health Transformation

    Tech eligible

    Ontario Health Teams receive provincial funding to implement digital health tools across their member organizations. Practices inside an OHT can access this stream to implement digital assessment and measurement platforms as part of care integration initiatives.

    VariesLearn more

  • Ontario Health (eHealth Ontario)

    Digital First for Health — Primary Care Adoption

    Tech eligible

    Ontario Health’s Digital First for Health strategy provides funding, subsidies, and implementation support for practices adopting digital health tools. Mental health and primary care practices are priority segments; outcome measurement tools qualify.

    Per-practice subsidies + implementation supportLearn more

  • Ontario Trillium Foundation (OTF)

    Ontario Trillium Foundation - Mental Health & Wellbeing

    Tech eligible

    OTF’s Community Wellbeing stream directly funds mental health organizations in Ontario. Technology to enhance outcome measurement, digital care delivery, and community mental health capacity is eligible under Seed (up to $150K) and Grow (up to $1M) streams. One of the most accessible Ontario grants for non-profit mental health providers, with multiple annual intakes.

    $5K–$150K (Seed) / up to $1M (Grow)Learn more

  • Government of Ontario / NOHFC

    Northern Ontario Heritage Fund (NOHFC)

    Tech eligible

    NOHFC provides funding for Northern Ontario organizations including health technology adoption. Mental health practices and community health organizations in Northern Ontario can access up to 50% cost-share grants for digital tools, telehealth infrastructure, and outcome measurement platforms - addressing the significant rural mental health access gap in Northern Ontario.

    Up to $500K (50% cost-share)Learn more

  • Canada Health Infoway

    Connected Care Innovation Grant

    Tech eligible

    Canada Health Infoway’s Connected Care Innovation Grant provides up to $40K per award to health organizations adopting digital tools — including outcome measurement platforms, electronic records, and patient engagement solutions. With 18 awards per cycle, it’s one of the most accessible Infoway programs for smaller mental health practices.

    Up to $40KLearn more

  • Health Canada

    Working Together to Improve Health Care — Digital Health Stream

    Tech eligible

    Canada committed $25B over 10 years in bilateral agreements with provinces with digital health as a core priority. Each province has discretion over how funds flow; some channel them directly to practices through digital health transformation programs.

    Varies by provinceLearn more
View all grants & funding

Resources for Ontario practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • BillingOntario Mental Health Billing Guide

    OHIP psychotherapy codes for physicians, receipts for RPs, psychologists and RSWs, and how OSP fits in

  • CanadaHiBoop in Canada

    Federal privacy, data residency and province-by-province context for Canadian programs

  • DepressionPHQ-9 Clinical Guide

    Scoring, severity bands and how to read change between sessions

  • AnxietyGAD-7 Clinical Guide

    Scoring, cut-offs and tracking anxiety across a course of therapy

  • LibraryFull Assessment Library

    Every scale HiBoop offers, with validation references on each page

Ontario Privacy, Practice and Program Resources

Latest in mental health in Canada

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Is HiBoop PHIPA certified?

    No software is, because PHIPA has no certification. Under the Act, the practitioner, group practice or agency holding a client's information is the health information custodian and carries the duties for it. HiBoop's part is to make those duties easier to meet as your service provider. It is PIPEDA compliant and SOC 2 Type II certified, and our trust page sets out the controls.

  • Does PIPEDA or PHIPA apply to my Ontario practice?

    For most Ontario health care practitioners and agencies, PHIPA. A federal exemption order (SOR/2005-399) exempts Ontario health information custodians from Part 1 of PIPEDA for collection, use and disclosure within Ontario, because PHIPA was found substantially similar. PIPEDA can still apply when information leaves the province in the course of commercial activity. Check with your privacy officer or lawyer for your situation.

  • Does OHIP cover psychotherapy with a registered psychotherapist?

    Generally not. Ontario's own guidance says OHIP does not cover services delivered outside hospital by health care providers who are not physicians. Physician-delivered psychotherapy is billed to OHIP. Registered psychotherapists, psychologists and social workers in private practice bill clients rather than OHIP, and publicly funded options such as OSP are delivered through hospitals and community agencies. Our Ontario billing guide covers the details.

  • Can HiBoop help a practice that refers clients to or from OSP?

    HiBoop is not part of OSP and does not connect to its systems. OSP describes itself as measurement-based, and its provider materials say clients are continually monitored with measurement-based care tools. Practices that take referrals before or after OSP can keep the same rhythm: send the PHQ-9 or GAD-7 before each session and review the trend with the client.

Official sources for Ontario

  • Health authorities

    1. 1.Ontario Health · health authority
    2. 2.Ontario Health atHome · home and community care

    Billing and payment routes

    1. 1.OHIP Schedule of Benefits and fees · fee schedule
    2. 2.OHIP Schedule of Benefits: Physician Services (effective 2026-07-01) · fee schedule · codes K005, K007, K004, K013, K040 (read in the document on 2026-11-01)
    3. 3.Indigenous Services Canada: NIHB mental health counselling · public program
    4. 4.Veterans Affairs Canada: mental health services · public program
    5. 5.IRCC: Interim Federal Health Program · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.College of Physicians and Surgeons of Ontario (CPSO) · physicians
    2. 2.College of Psychologists and Behaviour Analysts of Ontario · psychologists
    3. 3.College of Nurses of Ontario · nurses
    4. 4.College of Occupational Therapists of Ontario · occupational therapists
    5. 5.Federation of Medical Regulatory Authorities of Canada (FMRAC) · physicians
    6. 6.Association of Canadian Psychology Regulatory Organizations (ACPRO) · psychologists
    7. 7.Canadian Council of Social Work Regulators · social workers

    Data and statistics

    1. 1.ICES
    2. 2.Public Health Ontario
    3. 3.Statistics Canada: Mental Health and Access to Care Survey, 2022
    4. 4.Public Health Agency of Canada: Health Infobase
    5. 5.CIHI: Mental health and substance use
    6. 6.CIHI: National Physician Database

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.