PIPEDA compliant, Canadian data kept in Canada

Measurement-Based Care for Island Care Teams

For counsellors, psychologists, social workers and clinics in Charlottetown, Summerside and all three counties. Send a validated scale before the session, see the score once the client submits it, and follow change from one contact to the next, whether that contact was booked or a walk-in. Canadian customer data is hosted in Google Cloud Canada regions.

Schedule a WalkthroughBrowse assessments
PIPEDA compliant
Canadian hosting
SOC 2 Type II
This page in French
100+
validated assessments
Canada
where Canadian customer data lives
EN · FR
page in English and French
$35 CAD
per month

How mental health care works on the Island

Health PEI, a Crown corporation set up under the Health Services Act, runs the Island's public health services, mental health and addictions among them. Its 2021-22 annual report lists referring acute care hospitals, community hospitals, a psychiatric hospital and mental health and addictions sites, and counts 5,513 referrals to community mental health that year.

In November 2022 Health PEI signed an agreement with the Mental Health Commission of Canada, Stepped Care Solutions and a CIHR-funded team at Memorial University to bring in Stepped Care 2.0. The first step was One-at-a-Time counselling in its Community Mental Health and Addictions program. In stepped care, support moves up or down in intensity as a client's needs change, and a short score taken at each contact is one way a team can see when a step should change.

The province's ten-year plan, Moving Forward Together: Prince Edward Island's Mental Health and Addiction Strategy (2016-2026), sets five priorities. In its 2024 review, the Canadian Mental Health Association noted that the strategy does not say how progress will be measured.

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What HiBoop Does for PEI Care Teams

  • The Health Information Act, stepped care and a small, spread-out population shape how outcome data is gathered on the Island. HiBoop handles the measuring; the clinical decisions stay with you.

  • Information Manager Terms in Writing

    Section 42 of the Health Information Act requires a custodian to sign a written agreement with any information manager, protecting the information against risks such as unauthorized access, use, disclosure or destruction. HiBoop's published BAA policy gives its standard terms as an information manager, with the security documentation on our trust page behind them.

  • Each Role Sees Its Share

    Section 39 asks a custodian to limit each authorized person to the health information they need for the purpose. In HiBoop, a front-desk coordinator, a counsellor and a clinical lead are each given access that fits their role.

  • Scores That Follow the Steps

    When single sessions and longer courses of care run side by side, the same PHQ-9 or GAD-7 history stays with the client, so a decision to step care up or down is informed by what has actually changed.

  • A Record of Who Looked

    Section 34 of the act recognizes a system that automatically logs who accessed health information, when, and what they could see. HiBoop records each view and export of client data, so you can review access whenever you need to.

  • Well-Being Alongside Symptoms

    Teams can send the Satisfaction with Life Scale and the short form of the PANAS next to symptom scales. An Island-wide well-being survey in 2020 used both.

  • Read It in French

    Health PEI offers some mental health services in both official languages, and the province has a bilingual health card. This page is in French too, for francophone staff and the clinics that serve them.

Mental health in Prince Edward Island

Research data

Research from Prince Edward Island

  • Antenatal psychosocial screening

    In a randomized trial with 76 pregnant women seen by family physicians and public health nurses in three PEI health regions, both versions of the ALPHA psychosocial assessment form were acceptable to women and providers, and of the 238 issues disclosed, significantly more were raised with physicians than with nurses.

    Midmer et al., Canadian Family Physician, 2004 PMID 14761108

  • Student survey and feedback

    Using SHAPES-PEI, a school data collection and feedback system, alongside New Brunswick's student wellness survey, a study of 3,318 PEI and 7,314 New Brunswick students in grades 7 to 12 found school connectedness positively associated with mental fitness and with each of its parts: autonomy, competence and relatedness.

    Murnaghan et al., Journal of School Health, 2014 PMID 24889081

  • SWLS and PANAS

    An online survey of 1,381 PEI adults in October and November 2020, using the Satisfaction with Life Scale, the PANAS and the WHOQOL-BREF, found lower well-being among LGBT, gender-diverse, Indigenous and disabled respondents and those living below the poverty line.

    Aziz et al., International Journal of Community Well-Being, 2022 PMID 35729945

  • Peer mental health training

    In an evaluation of the Resilient Minds program for volunteer firefighters on PEI, 84% of surveyed participants described the training as helpful, and at three months 83% could recall it.

    MacDermid et al., Comprehensive Psychiatry, 2026 PMID 41175613

Where Measurement Fits on PEI

  • HiBoop is independent of these organizations and programs. They shape the system your clients and referrers move through.

  • Stepped Care 2.0

    Since 2022

    Health PEI's agreement with the Mental Health Commission of Canada and Stepped Care Solutions began with One-at-a-Time counselling. The Memorial University team in the agreement received $1.2 million from CIHR to build a technology platform and evaluate it in Newfoundland and Labrador, New Brunswick and PEI.

    One-at-a-TimeRapid accessCIHR evaluation

  • Health PEI Mental Health and Addictions

    Public system

    The 2021-22 annual report describes a patient navigator for the mental health and addictions system, a new campus where an Addictions Extended Care facility replaces Lacey House, and a new information system chosen to improve the quality and consistency of program data.

    Patient navigatorNew campusProgram data

  • Moving Forward Together

    Strategy, 2016-2026

    The CMHA's 2024 profile credits the strategy with a workforce plan, a mobile crisis unit, and an emergency department for mental health and addictions offering urgent care around the clock.

    Mobile crisis24/7 urgent careWorkforce

  • Services in French

    Santé en français

    Health PEI reports bilingual households in three public long-term care homes and a bilingual health card for Islanders, and some mental health services are offered in both official languages.

    Bilingual health cardFrench-language servicesFrancophone Islanders

Care Teams Across the Island

  • HiBoop runs in a web browser, so a group practice in the capital and a counsellor in a rural community send the same check-ins. Figures are from the 2021 Census.

  • Charlottetown

    The capital had 38,809 residents in 2021, 7.5 per cent more than in 2016.

  • Summerside

    The Island's second city counted 16,001 people in 2021, up 7.8 per cent.

  • Stratford and Cornwall

    Two towns beside the capital that grew fast between 2016 and 2021: Cornwall by 22.9 per cent and Stratford by 12.5 per cent.

  • Queens County

    Home to 89,770 people in 2021, after growth of 9.7 per cent in five years.

  • Prince County

    The western county had 46,234 residents in 2021, and 23.1 per cent of them were seniors.

  • Kings County

    The eastern county counted 18,327 people in 2021; seniors made up 23.6 per cent, the largest share of the three counties.

Data sovereignty

Why Prince Edward Island clinics choose HiBoop

  • Points an HIA Custodian Can Verify

    • Canadian customer data stored in Google Cloud Canada regions and encrypted in transit and at rest
    • PIPEDA compliant, with SOC 2 Type II certification
    • A log of each view and each export of client data, ready when you review access
    • Month-to-month billing from a single published price list
    • No client app: people answer in the browser on their own phone

  • CAD pricing & support

    Transparent pricing in CAD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $35
    CAD/month
    Team
    Starting price, unlimited clinicians
    $280
    CAD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Prince Edward Island clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood and Anxiety

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • DASS-21 (Depression, Anxiety and Stress)

  • Well-Being

    • SWLS (Satisfaction with Life)
    • PANAS-SF (Positive and Negative Affect)

  • Young People and Substance Use

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • CRAFFT 2.1 (Adolescent Substance Use)
Browse all assessments

The Health Information Act and Your Clients' Records

  • PEI's Health Information Act applies to custodians, a term that covers health care providers and the operators of health care facilities. The Information and Privacy Commissioner oversees it. The duties are yours as custodian; HiBoop's job is to give you what you need to carry them out.

  • What the act asks of a custodian

    • Keep each use and each disclosure to the minimum amount of personal health information the purpose needs (ss. 22 and 23)
    • Protect information with reasonable administrative, technical and physical safeguards, based on recognized security standards and taking account of where it is stored (s. 39)
    • Have a written agreement with any information manager that protects the information against unauthorized access, use, disclosure, destruction or alteration (s. 42)
    • Notify the individual and the Commissioner in writing, at the first reasonable opportunity, when information is stolen, lost or reached by someone without authority, unless no adverse impact is expected (s. 36)
    • Respond within 30 days when a client asks to see or copy their own record (s. 8)

  • What HiBoop provides

    • Standard information manager terms, published in our BAA policy, with the security documentation behind them on our trust page
    • Canadian customer data hosted in Google Cloud Canada regions, encrypted in transit and at rest, so your file can name where it is stored
    • Access limited by role, plus a record of each view and export
    • Only the scales you decide to send, with nothing collected beyond them
    • A client's score history exported as CSV or PDF when they ask for a copy

  • Drafting your information manager agreement?

    Our trust page covers hosting, encryption, access controls and our SOC 2 Type II report. Write to us and we will go through the agreement and your questions with you.

    Visit the trust page

Grants & funding for Prince Edward Island mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Canada Health Infoway

    Connected Care Innovation Grant

    Tech eligible

    Canada Health Infoway’s Connected Care Innovation Grant provides up to $40K per award to health organizations adopting digital tools — including outcome measurement platforms, electronic records, and patient engagement solutions. With 18 awards per cycle, it’s one of the most accessible Infoway programs for smaller mental health practices.

    Up to $40KLearn more

  • Health Canada

    Working Together to Improve Health Care — Digital Health Stream

    Tech eligible

    Canada committed $25B over 10 years in bilateral agreements with provinces with digital health as a core priority. Each province has discretion over how funds flow; some channel them directly to practices through digital health transformation programs.

    Varies by provinceLearn more

  • Public Health Agency of Canada (PHAC)

    Mental Health Promotion Innovation Fund

    Tech eligible

    Supports proactive mental health promotion strategies, including digital and technology-enabled interventions. Organizations delivering community-based mental health programs can include measurement technology in their proposals.

    $50K–$1MLearn more

  • Canadian Institutes of Health Research

    CIHR — Health Research Operating Grants

    Tech eligible

    CIHR funds health research including implementation science, digital health, and measurement-based care studies. Practices partnering with universities for MBC research or e-mental health implementation can access significant funding.

    $100K–$1M+Learn more

  • Indigenous Services Canada (ISC)

    First Nations & Inuit Health Branch - Mental Wellness

    Tech eligible

    Indigenous Services Canada’s FNIHB funds community-based mental wellness programs for First Nations and Inuit communities, including technology for culturally adapted outcome measurement, digital mental health tools, and telemental health infrastructure. Organizations serving Indigenous communities should contact their ISC regional office for community-specific funding streams.

    Community-based allocationsLearn more

  • Women and Gender Equality Canada (WAGE)

    Women’s Program - Gender-Based Mental Health

    Tech eligible

    Women and Gender Equality Canada’s Women’s Program funds projects addressing systemic barriers in women’s mental health, including technology-enabled access for underserved women. Digital mental health tools and outcome measurement platforms that improve access for women facing barriers are explicitly eligible uses.

    $200K–$1MLearn more
View all grants & funding

Resources for Prince Edward Island practitioners

PEI Law, Services and Planning Resources

Latest in mental health in Canada

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Is HiBoop compliant with PEI's Health Information Act?

    The act places its duties on the custodian, so no software can meet them on your behalf. What HiBoop does is support you in meeting them: published information manager terms for your section 42 agreement, documented safeguards, access by role, and a log of every view and export.

  • Can client data be stored outside PEI?

    Section 35 allows disclosure outside the province without consent only in the cases the act lists, and one of them is disclosure to an information manager under the act (s. 23(13)(f)). Section 39 also asks you to weigh where information is stored. HiBoop hosts Canadian customer data in Google Cloud Canada regions, which are not on the Island, so your agreement and privacy review should record that.

  • At what age can a young person consent on their own?

    PEI law sets no fixed age. The Consent to Treatment and Health Care Directives Act presumes every person capable of consenting to treatment, and capacity depends on whether the person understands the relevant information and appreciates the likely consequences. The Health Information Act uses a similar test for consent to collecting and sharing health information (s. 14).

  • How does measurement fit with stepped care?

    Health PEI's stepped care work began with One-at-a-Time counselling, where a client may come once or several times. A short scale at each contact gives the counsellor and the client a shared record of change, whichever step comes next.

Official sources for Prince Edward Island

  • Billing and payment routes

    1. 1.Indigenous Services Canada: NIHB mental health counselling · public program
    2. 2.Veterans Affairs Canada: mental health services · public program
    3. 3.IRCC: Interim Federal Health Program · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.College of Physicians and Surgeons of PEI · physicians
    2. 2.PEI Psychologists Registration Board · psychologists
    3. 3.PEI College of Social Workers · social workers
    4. 4.Federation of Medical Regulatory Authorities of Canada (FMRAC) · physicians
    5. 5.Association of Canadian Psychology Regulatory Organizations (ACPRO) · psychologists
    6. 6.Canadian Council of Social Work Regulators · social workers

    Data and statistics

    1. 1.Statistics Canada: Mental Health and Access to Care Survey, 2022
    2. 2.Public Health Agency of Canada: Health Infobase
    3. 3.CIHI: Mental health and substance use
    4. 4.CIHI: National Physician Database

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.