PIPEDA compliant

Measurement-Based Care for British Columbia Care Teams

Send validated scales such as the PHQ-9 and GAD-7 by email or QR code, see them scored on submission, and follow each client's change over time. Built in Victoria, with Canadian customer data hosted on Google Cloud in Canada.

Schedule a WalkthroughBrowse assessments
PIPEDA compliant
Hosted in Canada for Canadian customers
SOC 2 Type II certified
Team in Victoria, BC
100+
validated assessments
PIPEDA
compliant
SOC 2
Type II certified
$35 CAD
a month to start (CAD)

How mental health care is organized in BC

Public mental health and substance use services in BC run through five regional health authorities, which plan and deliver care in their own areas. Two more authorities work across the whole province, listed with the regions below.

Outside the public system, the Medical Services Plan lists the services of counsellors and psychologists among the services it does not cover. Counselling in private practice is therefore paid for outside MSP, and a clear record of progress helps both the client and the care team see what the sessions are doing.

All of CanadaAll regions

What HiBoop Does for BC Care Teams

  • The same platform used across Canada, set up for the way counselling, group practice and community programs work in British Columbia.

  • Canadian Hosting for Canadian Customers

    HiBoop is hosted on Google Cloud in the US or Canada, and Canadian customers are hosted in the Canada regions. Data is encrypted in transit and at rest, and the platform is SOC 2 Type II certified.

  • Scales by Email or QR Code

    Clients complete the PHQ-9, GAD-7 and other validated scales on their own phone before a session, from an email link or a QR code in your office or on a telehealth screen.

  • Scored on Submission, Charted Over Time

    Each response is scored as soon as it arrives and added to the client's timeline, so a clinician sees this week's score next to the last six weeks. The numbers inform clinical judgement; they do not replace it.

  • Youth Scales for Youth Services

    For teams working with young people, HiBoop includes youth scales such as the PHQ-A for adolescent depression and the CRAFFT for adolescent substance use.

  • Reports You Can Hand On

    Export a client's scores and charts for your records, a referral, or a progress letter. You can export your data anytime.

  • Runs Alongside Your Records System

    HiBoop does not replace your EHR or practice management software. Scores and reports export for your client file, and EHR integrations are available on request.

Mental health in British Columbia

Research data

Research from British Columbia

  • PHQ-9

    In survey data from 4,176 (pre-COVID) and 3,238 (COVID-19) nurses in British Columbia, the PHQ-9 showed excellent internal consistency, a single-factor structure and no item bias across nursing roles, gender or workplace sector.

    Song et al., J Nurs Meas, 2024 PMID 38569745

  • GAIN-SS against K10, PHQ-9 and GAD-7

    Among 201 youth aged 17 to 24 at an integrated youth health service in Vancouver, a GAIN-SS cut-point of 7 gave 90% sensitivity and 42% specificity against the K10, PHQ-9 and GAD-7.

    Khanano et al., J Can Acad Child Adolesc Psychiatry, 2021 PMID 33953760

  • Distress screening in youth services

    Of 23,749 youth who used Foundry's centres and virtual services across BC from 2018 to 2021, over 60% scored high or very high for distress and 29% rated their mental health as poor, with similar figures before and during COVID-19.

    Barbic et al., Early Interv Psychiatry, 2024 PMID 38736277

  • Suicidal ideation and K10

    Among 8,347 youth whose Foundry intake surveys from 2018 to 2023 were analysed, 35.6% reported suicidal ideation in the past month, and their mean K10 distress score was 36.7 compared with 27.0 for youth who had never had it.

    Hastings et al., BMC Pediatr, 2026 PMID 42745266

Where Measurement Fits in BC Services

  • Programs BC care teams work in or alongside. None of them requires HiBoop; each is a setting where tracking change with validated scales is part of good practice.

  • Foundry

    Youth 12 to 24

    Foundry is a province-wide network of integrated health and wellness services for young people aged 12 to 24 and their families, offering counselling, physical and sexual health care, peer support, groups, and work and education support, plus provincial virtual services. No referral is needed.

    CounsellingPeer supportVirtual services

  • Integrated Child and Youth Teams

    School district areas

    Integrated Child and Youth (ICY) Teams bring child and youth mental health clinicians, clinical counsellors, youth substance use clinicians and peer supports into one team within a school district area, for children and youth from the early years to age 19.

    Early years to 19MultidisciplinarySchool districts

  • Community Counselling Fund

    Community agencies

    In September 2025 the Province announced $6.7 million to continue the Community Counselling Fund, administered by the Community Action Initiative, which supports 44 community-based organizations offering low- or no-fee counselling to adults. The fund supports counselling delivered by community organizations.

    NonprofitsLow- or no-fee counsellingAnnounced 2025

  • Private Practice and Group Practice

    Private practice

    Showing a client their own scores over time gives both of you a shared picture of progress, and a record you can share when a client asks how far they have come.

    CounsellorsPsychologistsGroup practices

Serving Care Teams Across British Columbia

  • HiBoop is fully online, so it works the same in a downtown Vancouver group practice and a telehealth caseload in the north.

  • Vancouver and the Lower Mainland

    Vancouver Coastal Health serves Vancouver, Richmond, the North Shore, Sea to Sky, the Sunshine Coast and the central coast.

  • Fraser Valley

    Fraser Health covers the region from Burnaby to Boston Bar, including Surrey, Langley and the Fraser Valley.

  • Vancouver Island and Victoria

    Island Health provides care across Vancouver Island and surrounding communities. Victoria is HiBoop's home.

  • Interior

    Interior Health serves the BC Interior across four areas, including the Okanagan (Kelowna) and Thompson Cariboo Shuswap (Kamloops).

  • Northern BC

    Northern Health, whose communities include Prince George, runs a virtual clinic with mental health clinicians for people in the region, including remote communities.

  • Province-wide

    The Provincial Health Services Authority runs specialized provincial programs, and the First Nations Health Authority delivers and funds First Nations health programs and services.

Data sovereignty

Why British Columbia clinics choose HiBoop

  • Made Here, Hosted Here

    • Built in Victoria, working with the UVic Psychology Clinic on digital clinical assessments
    • Canadian customer records are hosted on Google Cloud's Canada regions
    • Clients answer on their own phone, by email link or QR code
    • Month-to-month plans on one published price list
    • A single total tells you much less than the same total six weeks later, so every score sits on one timeline

  • CAD pricing & support

    Transparent pricing in CAD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $35
    CAD/month
    Team
    Starting price, unlimited clinicians
    $280
    CAD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for British Columbia clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression and Anxiety

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)

  • Youth Services

    • PHQ-A (Adolescent Depression)
    • CRAFFT (Adolescent Substance Use)

  • Substance Use

    • AUDIT (Alcohol Use)
    • DAST-10 (Drug Use)

  • Trauma and Safety

    • PCL-5 (PTSD)
    • C-SSRS Screener (Suicide Risk)
Browse all assessments

PIPA, FIPPA and Where Your Data Lives

  • BC has two privacy laws, and which one applies depends on who you are. The obligations are yours; HiBoop's part is giving you a platform you can assess against them.

  • What BC law asks of you

    • Private practices, group practices and other private organizations fall under the Personal Information Protection Act (PIPA), which requires reasonable security arrangements for personal information in your custody or under your control
    • Under PIPA you stay responsible for personal information you have handed to a service provider
    • Public bodies, including health authorities, fall under the Freedom of Information and Protection of Privacy Act (FIPPA)
    • Since November 2021, FIPPA no longer prohibits storing personal information outside Canada, but disclosure outside Canada must follow B.C. Reg. 294/2021 and the section 30 duty to use reasonable security measures still applies
    • The OIPC expects a careful assessment, usually in a privacy impact assessment, before a public body discloses personal information outside Canada, including whether a reasonable alternative is available within Canada

  • What HiBoop offers

    • Canada-region hosting, encrypted in transit and at rest
    • SOC 2 Type II certified and PIPEDA compliant
    • Data export anytime, so your records stay yours
    • A team in Victoria to answer your privacy impact assessment questions

  • Security and Privacy Details

    Our trust page sets out how HiBoop is hosted, secured and audited. If your organization is a public body completing a privacy impact assessment, contact us and we will work through it with you.

    Visit the trust page

Grants & funding for British Columbia mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • BC Ministry of Health

    BC Ministry of Health — Digital Health Strategy Grants

    Tech eligible

    BC’s digital health strategy includes targeted funding for practices implementing electronic records, outcome tracking, and virtual care. Mental health practices in Primary Care Networks (PCNs) are eligible for technology adoption support.

    Varies by streamLearn more

  • Canada Health Infoway

    Connected Care Innovation Grant

    Tech eligible

    Canada Health Infoway’s Connected Care Innovation Grant provides up to $40K per award to health organizations adopting digital tools — including outcome measurement platforms, electronic records, and patient engagement solutions. With 18 awards per cycle, it’s one of the most accessible Infoway programs for smaller mental health practices.

    Up to $40KLearn more

  • Health Canada

    Working Together to Improve Health Care — Digital Health Stream

    Tech eligible

    Canada committed $25B over 10 years in bilateral agreements with provinces with digital health as a core priority. Each province has discretion over how funds flow; some channel them directly to practices through digital health transformation programs.

    Varies by provinceLearn more

  • Public Health Agency of Canada (PHAC)

    Mental Health Promotion Innovation Fund

    Tech eligible

    Supports proactive mental health promotion strategies, including digital and technology-enabled interventions. Organizations delivering community-based mental health programs can include measurement technology in their proposals.

    $50K–$1MLearn more

  • Canadian Institutes of Health Research

    CIHR — Health Research Operating Grants

    Tech eligible

    CIHR funds health research including implementation science, digital health, and measurement-based care studies. Practices partnering with universities for MBC research or e-mental health implementation can access significant funding.

    $100K–$1M+Learn more

  • Indigenous Services Canada (ISC)

    First Nations & Inuit Health Branch - Mental Wellness

    Tech eligible

    Indigenous Services Canada’s FNIHB funds community-based mental wellness programs for First Nations and Inuit communities, including technology for culturally adapted outcome measurement, digital mental health tools, and telemental health infrastructure. Organizations serving Indigenous communities should contact their ISC regional office for community-specific funding streams.

    Community-based allocationsLearn more
View all grants & funding

Resources for British Columbia practitioners

BC Privacy and Practice Resources

  • Official bodies, clinical guidelines, and regulatory references. British Columbia.

  • Reasonable security measures for disclosures outside Canada

    Office of the Information and Privacy Commissioner for BC

    OIPC guidance (March 2022) on FIPPA's November 2021 change, B.C. Reg. 294/2021, and the section 30 assessment public bodies must make before disclosing personal information outside Canada.

  • Personal Information Protection Act (PIPA)

    BC Laws (King's Printer; the site states it is not the official version)

    BC's private-sector privacy law, covering private practices, group practices and other organizations.

  • Freedom of Information and Protection of Privacy Act (FIPPA)

    BC Laws (King's Printer; the site states it is not the official version)

    BC's public-sector privacy law, covering public bodies including health authorities.

  • Services Not Covered by MSP

    BC Ministry of Health

    The Medical Services Plan's list of exclusions, which includes the services of counsellors and psychologists.

  • Psychotherapy regulation under the HPOA

    College of Health and Care Professionals of BC

    The college's July 2026 notice giving the start date for regulating psychotherapy, and the Ministry consultation that goes with it.

  • Health Authorities

    Government of British Columbia

    The five regional health authorities and the two provincial ones, the Provincial Health Services Authority and the First Nations Health Authority.

  • About Fraser Health

    Fraser Health

    The Fraser Health region, from Burnaby to Boston Bar.

  • About Us

    Island Health

    Island Health's area: Vancouver Island and the surrounding communities.

  • About IH

    Interior Health

    Interior Health's health service areas, including the Okanagan and Thompson Cariboo Shuswap.

  • Virtual Clinic

    Northern Health

    Northern Health's virtual clinic, its mental health clinicians and its focus on rural and remote communities.

  • Foundry

    Foundry BC

    Foundry's services for young people aged 12 to 24 and their families, with no referral needed.

  • B.C.'s Integrated Child and Youth Teams

    Government of British Columbia

    Who sits on an ICY team and the ages and school district areas it serves.

  • Ongoing support, services benefit adults with mental-health issues

    Government of British Columbia, news release (2025)

    The $6.7 million for the Community Counselling Fund, administered by the Community Action Initiative, and the 44 organizations it funds.

Latest in mental health in Canada

Crisis and urgent help lines

More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Which BC privacy law applies to my practice?

    In short, PIPA if you are a private practice or other private organization, FIPPA if you are a public body such as a health authority; the privacy section above sets out what each asks. Both are overseen by the Office of the Information and Privacy Commissioner for BC. HiBoop is PIPEDA compliant and SOC 2 Type II certified; meeting PIPA or FIPPA is your organization's obligation, and we can give you what you need to assess HiBoop against it.

  • Does BC require health data to be stored in Canada?

    Not as a blanket rule since FIPPA's 2021 amendments, though public bodies still have to assess any disclosure outside Canada first, and PIPA has no in-Canada storage rule for private organizations. If you would rather not make that assessment at all, Canadian HiBoop customers are hosted in Canada.

  • Does MSP pay for counselling or measurement-based care?

    No. Counsellors' and psychologists' services are on MSP's not-covered list, and HiBoop is a subscription your practice pays for directly.

  • Are counsellors and psychotherapists regulated in BC?

    The College of Health and Care Professionals of BC has announced that psychotherapy will be regulated under the Health Professions and Occupations Act starting 29 November 2027. Check with the college and your professional association for how this applies to your own title and practice.

Official sources for British Columbia

  • Health authorities

    1. 1.Provincial Health Services Authority (PHSA) · province-wide specialized services
    2. 2.First Nations Health Authority (FNHA) · First Nations health authority
    3. 3.BC Mental Health and Substance Use Services · mental health and substance use services

    Billing and payment routes

    1. 1.MSP Payment Schedule (Medical Services Commission) · fee schedule
    2. 2.WorkSafeBC: health care providers · workers' compensation
    3. 3.Indigenous Services Canada: NIHB mental health counselling · public program
    4. 4.Veterans Affairs Canada: mental health services · public program
    5. 5.IRCC: Interim Federal Health Program · public program

    Fee codes and amounts are set by each payer and change; check the linked schedule before you bill. HiBoop does not submit claims.

    Regulators and licensing

    1. 1.College of Physicians and Surgeons of BC · physicians
    2. 2.BC College of Social Workers · social workers
    3. 3.Federation of Medical Regulatory Authorities of Canada (FMRAC) · physicians
    4. 4.Association of Canadian Psychology Regulatory Organizations (ACPRO) · psychologists
    5. 5.Canadian Council of Social Work Regulators · social workers

    Data and statistics

    1. 1.BC Stats
    2. 2.BC Centre for Disease Control
    3. 3.Statistics Canada: Mental Health and Access to Care Survey, 2022
    4. 4.Public Health Agency of Canada: Health Infobase
    5. 5.CIHI: Mental health and substance use
    6. 6.CIHI: National Physician Database

    Listed for reference so you can find the official source. HiBoop is not affiliated with, and is not endorsed by, any of these organizations.