SOC 2 Type II certified

Outcome Measurement for Queensland Mental Health Care

WorkCover Queensland asks psychologists to measure a baseline with standardised outcome measures and reassess against it. HiBoop gives practices from Cairns to the Gold Coast 100+ validated scales, sent between sessions, scored on submission and charted on one timeline.

Schedule a WalkthroughBrowse assessments
SOC 2 Type II certified
Privacy Act 1988 compliant
Hosting region on request
Published AUD pricing
PDF and CSV export
100+
validated assessments
16
Hospital and Health Services run public care
6 hours
WorkCover psychology pre-approved if not treated before
$36 AUD
a month to start (AUD)

Baseline, reassess, compare

  • WorkCover Queensland's Mental Health Services Table of Costs describes what a psychology consultation for an injured worker should include: an objective assessment "using standardised outcome measurements to provide a base line" before treatment starts, then reassessment with outcome measures compared against that baseline and the treatment goals. The tools should be reliable, valid and sensitive to change.

    Queensland's public services, run through 16 Hospital and Health Services, collect the national outcome set (HoNOS, LSP-16 and the Kessler scales), which HiBoop does not offer. HiBoop is for the measurement private and community clinicians run themselves: the DASS-21, PHQ-9, GAD-7 and PCL-5, sent between sessions and kept on one chart per client.

  • A baseline before treatment

    Send the first scale before the initial consultation, so the starting point is on file from day one.

  • Reassess on a schedule

    Set scales to go out at set weeks, so reassessment happens without anyone remembering to ask.

  • Compared against the start

    Every score sits on one chart with the baseline, ready for a Provider Management Plan or a GP report.

All of AustraliaAll regions

Built for the way Queensland clinicians report

  • Repeat measurement that feeds a GP report, a WorkCover plan or a team review without extra typing.

  • Scales between sessions

    Send the DASS-21, PHQ-9, GAD-7 or PCL-5 before each session or at set weeks, by email or QR code.

  • Scored on submission

    Totals and severity bands are calculated the moment the client finishes, so the result is waiting when you open the file.

  • Baseline kept on file

    The first score is pinned to the start of the chart, so every reassessment is compared against it.

  • Reports for referrers and insurers

    Intake, mid-point and latest scores on one page, for a GP report or a Provider Management Plan.

  • One published price list

    Care is $36 AUD/month for one clinician, month to month. Team starts at $285 AUD/month with unlimited clinicians. Network is custom. Published prices in Australian dollars.

  • Made for distance

    Clients answer on any phone browser, so a check-in reaches Mount Isa as easily as South Brisbane.

Research from Queensland

  • Routine outcome measurement

    In routine outcome data from 3,098 children and adolescents treated at Brisbane community Child and Youth Mental Health Services from 2013 to 2018, scores improved with effect sizes around 0.9, yet about half still scored in the clinical range at the end of treatment.

    Lu et al., Early Intervention in Psychiatry, 2022 PMID 35114734

  • Kessler scales (K10/K5)

    Across 1,202 clients of Royal Flying Doctor Service mental health services in Far North and Central West Queensland, mean Kessler scores fell from 23.7 to 18.0 by the final consultation; the scale was not offered to 41% of clients, judged not culturally appropriate.

    Gardiner et al., Lancet Regional Health Western Pacific, 2022 PMID 35540562

  • DASS-21 and HoNOS

    In a seven-site Hospital and Health Service program for 84 mothers with moderate to severe perinatal mental illness and their infants, HoNOS and DASS-21 scores improved with medium to large effect sizes.

    Irvine et al., Infant Mental Health Journal, 2021 PMID 34170035

  • PHQ-9

    At an Aboriginal community-controlled health service in Yarrabah, an adapted PHQ-9 used in young people's health checks was well accepted by staff and youth and led to prompt referral for one in five with moderate to severe symptoms.

    Harriss et al., Australian Journal of Primary Health, 2018 PMID 30089528

  • HoNOS

    In 124 patients in rural Queensland followed for a year, HoNOS and Mental Health Inventory scores improved equally for those seen by telepsychiatry and those seen face to face.

    Kennedy and Yellowlees, Journal of Telemedicine and Telecare, 2003 PMID 12641887

Who funds and runs mental health care in Queensland

  • HiBoop is not affiliated with or endorsed by any of these bodies or programs. They are the system your clients, referrers and funders work in.

  • Queensland Health and the Hospital and Health Services

    Public care

    Sixteen Hospital and Health Services, each a statutory body with its own board, run public hospitals and health services across the state; Children's Health Queensland works statewide. Their mental health services work under the Mental Health Act 2016, in force since 5 March 2017. 1300 MH CALL (1300 642 255) is a confidential 24/7 triage line to the nearest public mental health service.

    16 HHSsMental Health Act 20161300 642 255

  • Queensland Mental Health Commission

    Strategy

    A statutory body set up under the Queensland Mental Health Commission Act 2013 to drive change in the state's mental health and wellbeing. Its current statewide strategic plan is Shifting minds 2023-2028.

    Statutory bodyShifting mindsWhole of government

  • Better Access and the Queensland PHNs

    Medicare

    Better Access pays for up to 10 individual sessions a calendar year with a psychologist (MBS 80110) or clinical psychologist (MBS 80010), after a GP mental health treatment plan (MBS 2715 or 2717). Queensland's seven Primary Health Networks commission further services rather than run them, and those services report the Kessler 10+ for adults to the national PMHC data set.

    MBS 80010MBS 801107 PHNs

  • WorkCover Queensland and the NDIS

    Insurance

    For a work-related psychological injury not treated before, the psychology initial consultation needs no prior approval and the first six hours are pre-approved; more treatment needs a Provider Management Plan. The NDIS funds psychosocial recovery support, not clinical treatment; a recovery coach works alongside the treating team.

    6 hours pre-approvedProvider Management PlanNDIS

Care teams across Queensland

  • Ten of the 16 Hospital and Health Services are regional, rural or remote; a phone-based scale works the same in all of them.

  • Brisbane and Moreton Bay

    Private practice, university clinics and community child and youth mental health services

  • Gold Coast and Sunshine Coast

    Fast-growing coastal practices and PHN-commissioned services

  • Darling Downs and the west

    Toowoomba to Longreach | rural practice and telehealth

  • Central and North Queensland

    Rockhampton, Mackay, Townsville | regional HHSs and private practice

  • Far North Queensland

    Cairns, Yarrabah and the Torres Strait | community-controlled and outreach services

Data sovereignty

Why Queensland clinics choose HiBoop

  • Why Queensland clinicians choose HiBoop

    • A baseline and reassessments on one chart, the way WorkCover describes them
    • Scores ready for the Better Access end-of-course report
    • Clients answer at home, however far they live from the clinic
    • Care is $36 AUD/month, month to month, with no credit card to start
    • Boops, our between-session check-ins, put the client's latest answers on the chart before you meet

  • AUD pricing & support

    Transparent pricing in AUD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $36
    AUD/month
    Team
    Starting price, unlimited clinicians
    $285
    AUD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Queensland clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood and anxiety

    • DASS-21 (Depression, Anxiety, Stress)
    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • PSWQ (Worry)

  • Trauma and injury

    • PCL-5 (PTSD)
    • ITQ (Complex PTSD)
    • LEC-5 (Life Events)
    • C-SSRS Screener (Suicide Risk)

  • Youth

    • PHQ-A (Adolescent Depression)
    • SCARED (Anxiety)
    • CRAFFT-2.1 (Substance Use)
    • SIDAS (Suicidal Ideation)

  • Substance use

    • ASSIST-3 (Substance Involvement)
    • CAGE-AID (Alcohol and Drugs)
    • BARC-10 (Recovery Capital)
    • TAPS (Tobacco, Alcohol, Drugs)
Browse all assessments

Queensland privacy law and the Privacy Act: what applies to you

  • Queensland's Information Privacy Act 2009 binds state government agencies, which since 1 July 2025 follow the Queensland Privacy Principles and a mandatory data breach notification scheme. A private practice is under the Commonwealth Privacy Act 1988. These duties are yours; the points below are what to check with any vendor.

  • What the rules expect of your service

    • Private practices: meet the Australian Privacy Principles; health service providers are covered whatever their turnover
    • Before health information goes overseas, take reasonable steps so the recipient handles it to APP standard (APP 8)
    • Queensland agencies: follow the Queensland Privacy Principles and notify eligible data breaches to affected people and the Information Commissioner
    • Agencies must take reasonable steps so contracted service providers follow the same principles
    • Give clients access to their records and correct them on request

  • Where HiBoop helps

    • SOC 2 Type II certified; data encrypted in transit and at rest
    • Hosted on Google Cloud in the US or Canada, with other regions on request; ask before you start
    • Role-based access, so clinicians see only their own clients
    • PDF and CSV exports for the clinical record and access requests
    • HiBoop is Privacy Act 1988 compliant; it makes no Information Privacy Act claim. Ask for our security documentation

Grants & funding for Queensland mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Primary Health Networks - Dept of Health & Aged Care

    PHN Mental Health Commissioning

    Tech eligible

    Australia's 31 PHNs commission local mental health services and are required to use validated outcome measures. K10 is the national standard population screening tool. Technology platforms supporting Better Access K10 workflows and generating PHN-compatible outcome reports are eligible for commissioning consideration.

    Varies by PHN regionLearn more

  • Services Australia / Medicare

    Better Access - MBS Outcome Measurement

    Tech eligible

    Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented outcome tool use - K10 is the de facto standard. HiBoop helps practices document session outcomes for these reviews, reducing admin burden.

    N/A (billing compliance support)Learn more

  • DHCRC (Dept of Industry + CSIRO + universities)

    Digital Health Cooperative Research Centre

    Tech eligible

    The DHCRC funds collaborative digital health research between industry, universities, and clinical settings. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs connecting practices with CSIRO and academic research.

    Varies by project streamLearn more
View all grants & funding

Resources for Queensland practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • DistressDASS-21 Clinical Guide

    Depression, anxiety and stress subscales, scoring and severity bands

  • TraumaPCL-5 Clinical Guide

    Tracking PTSD symptoms through trauma-focused treatment

  • ReferenceKessler 10 Reference

    The distress scale in the national data sets; a reference page, not offered in the HiBoop app

  • PracticeMeasurement-Based Care Guide

    Turning repeat measurement into a routine your clients understand

Where to read Queensland's rules and services

  • Official bodies, clinical guidelines, and regulatory references. Queensland.

  • Crisis and support contacts

    Queensland Mental Health Commission

    1300 MH CALL and the 24/7 crisis lines the Commission lists for Queenslanders.

  • About the Commission

    Queensland Mental Health Commission

    Its role under the 2013 Act and the Shifting minds strategic plan.

  • Mental Health Services Table of Costs

    WorkCover Queensland

    Psychology items, pre-approved hours, Provider Management Plans and the outcome measurement expected, from 1 July 2026.

  • Information privacy reforms

    Queensland Government

    The ministerial statement on the IPOLA reforms and the mandatory data breach notification scheme.

  • MBS item 80010

    Department of Health, Disability and Ageing

    The Medicare Benefits Schedule entry for psychological therapy by a clinical psychologist.

Latest in mental health in Australia

Crisis and urgent help lines

  • If someone is in immediate danger, call 000. HiBoop is not a crisis service.

  • Emergency

    For a life-threatening emergency, call emergency services first.

    Call 000

  • Lifeline Australia

    24/7

    Call 13 11 14

  • Beyond Blue

    24/7

    Call 1300 22 4636
More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Do the Queensland Privacy Principles apply to my private practice?

    Generally not directly. Queensland's Information Privacy Act 2009 binds Queensland government agencies, which have followed the Queensland Privacy Principles since 1 July 2025; agencies must take reasonable steps so their contracted service providers follow them too. A private practice is covered by the Commonwealth Privacy Act 1988 and its Australian Privacy Principles. HiBoop makes no claim of compliance with either law; check your own position with the Office of the Information Commissioner or the OAIC.

  • Can HiBoop support WorkCover Queensland reporting?

    It can carry the measurement. WorkCover Queensland's Mental Health Services Table of Costs asks for a baseline with standardised outcome measurements and reassessment against it, and for a Provider Management Plan when treatment goes past the pre-approved hours. HiBoop keeps the baseline and every later score on one chart with PDF export. It names no specific scale, so which validated measures you use is your clinical decision; HiBoop does not file plans for you.

  • Does HiBoop offer the Kessler 10, HoNOS or LSP-16?

    No. HiBoop does not offer the Kessler 10, HoNOS or LSP-16. Queensland public services collect those for the national outcomes collection, and PHN-commissioned services report the Kessler 10+ through their own systems. HiBoop offers the DASS-21, PHQ-9, GAD-7, PCL-5 and other validated scales for the measurement you run in your own practice.

  • Which numbers can I give a client between sessions?

    In an emergency, 000. 1300 MH CALL, 1300 642 255, is a confidential 24/7 line that links callers to their nearest Queensland public mental health service. Lifeline, 13 11 14, offers 24-hour crisis support. Medicare Mental Health (formerly Head to Health), 1800 595 212, is a weekday line for advice and referral, not a crisis service. HiBoop is not a crisis service.