Measurement-Based Care Platform for Australian Mental Health & Better Access Providers
Compliant with the Privacy Act 1988 and Australian Privacy Principles (APPs). K10 mandated for Better Access MBS billing, one-click administration, scoring, and GP review exports. 103+ validated assessments. AUD pricing.
Built for Australian Healthcare
Every feature designed around the Privacy Act 1988, Better Access MBS requirements, and the clinical tools Australian practitioners already use.
Privacy Act 1988 & APP Compliance
Fully compliant with the Privacy Act 1988 and all 13 Australian Privacy Principles. Health information is treated as sensitive information under APP 3. Data hosted in Australian cloud infrastructure. No international transfers without adequate safeguards. Regulated by the OAIC.
K10 — Better Access MBS Standard
The K10 is the de facto standard outcome measure for Medicare Better Access GP Mental Health Treatment Plans. HiBoop handles K10 administration, scoring, and GP review documentation alongside DASS-21, PHQ-9, and 100+ additional instruments.
Australian Data Residency
All patient health data stored in Australian cloud infrastructure. Meets OAIC guidance on appropriate storage and security of sensitive health information under the Australian Privacy Principles (APP 11).
Better Access & PHN-Ready
Outcome measurement workflows aligned with Medicare Better Access MBS item requirements and Primary Health Network (PHN) commissioned service contracts. Supports GP Mental Health Treatment Plan review documentation.
AUD Pricing — No Conversion Surprises
All subscriptions invoiced in Australian dollars. GST-registered. Compatible with private practice billing, PHN service contracts, and EAP platform arrangements operating in Australia.
Private Practice & PHN Ready
Serves solo psychologists, group practices, and PHN-commissioned mental health services. Multi-site support and role-based access for multidisciplinary teams, including APS-registered and ACMHN-credentialed practitioners.
Mental health in Australia
Epidemiological data from national surveys, ministries of health, and peer-reviewed clinical research.
Australian adults with high or very high psychological distress (%)
+33% increase in high psychological distress between 2011 and 2022.
Serving Mental Health Providers Across Australia
HiBoop supports Better Access clinicians, PHN-commissioned services, and private practices across all Australian states and territories.
New South Wales
NSW PHN regions
Victoria
Victorian PHNs
Queensland
Queensland PHNs
Western Australia
WA PHN
South Australia & Northern Territory
SA/NT PHNs
Tasmania & ACT
smaller PHN regions
Why Australia clinics choose HiBoop
Better Access Ready, Privacy-First
- K10 built-in, mandated for Better Access MBS GP Mental Health Treatment Plan reviews
- Privacy Act 1988 + APPs compliant, health data classified as sensitive information, highest protection
- Australian data residency, no international transfers, OAIC guidance met
- AUD pricing, no currency conversion on your invoice
- PHN contract-compatible outcome reporting formats
AUD pricing & support
Transparent pricing in AUD with flexible payment options for clinics of every size.
50+ validated assessments for Australia clinics
Every tool is validated against Australia's clinical practice guidelines.
Better Access / MBS Standard
- • K10 (Kessler-10)
- • DASS-21 (Depression, Anxiety, Stress)
- • PHQ-9 (Depression)
- • GAD-7 (Anxiety)
Trauma & PTSD
- • PCL-5 (PTSD)
- • IES-R (Impact of Event)
- • ACE (Adverse Childhood Experiences)
- • C-SSRS (Suicide Risk)
Child & Adolescent
- • SCARED (Anxiety)
- • Vanderbilt ADHD
- • CRAFFT (Substance Use)
- • PHQ-A (Adolescent Depression)
Specialist & Comorbidity
- • AUDIT (Alcohol Use)
- • DAST-10 (Drug Use)
- • MDQ (Bipolar)
- • WHODAS 2.0 (Functioning)
Grants & funding for Australia mental health clinics
Federal and provincial funding programs that support measurement-based care implementation.
PHN Mental Health Commissioning
Australia's 31 PHNs commission local mental health services and outcome monitoring infrastructure. PHN-contracted mental health services are required to use validated outcome measures. K10 is the standard population screening tool. Technology platforms that support Better Access alignment and K10 workflows are eligible for commissioning consideration.
Better Access — MBS Item Compliance Support
Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented use of a validated outcome tool (K10 is standard). HiBoop generates compliant session documentation for MBS item review requirements, reducing GP admin burden and supporting proper billing.
Digital Health Cooperative Research Centre
The DHCRC funds collaborative digital health research and innovation. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs. Connects practices with university and CSIRO digital health research.
Resources for Australia practitioners
Billing guides, compliance documentation, and clinical practice resources.
Clinical practice resources · Australia
Official bodies, clinical guidelines, and regulatory references. Australia.
Frequently Asked Questions
Is HiBoop compliant with Australian privacy law?
Yes. HiBoop is fully compliant with the Privacy Act 1988 (Cth) and all 13 Australian Privacy Principles (APPs). Health information is treated as sensitive information under APP 3, requiring consent and strict purpose limitations. All patient data is stored in Australian cloud infrastructure with no international transfers without adequate safeguards. We support OAIC guidance on health service provider obligations, including APP 11 (security of personal information) and APP 12 (access to personal information).
Does HiBoop support the K10 for Better Access MBS billing?
Yes. The K10 (Kessler Psychological Distress Scale) is natively integrated in HiBoop and is the recommended default assessment for Australian Better Access practitioners. K10 scoring, session-by-session tracking, and GP Mental Health Treatment Plan review documentation are aligned with MBS item requirements. HiBoop also supports DASS-21, PHQ-9, GAD-7, and 100+ additional instruments used in Better Access and PHN-commissioned services.
What pricing options are available for Australian clinicians?
HiBoop offers flexible pricing in Australian dollars (AUD) with no currency conversion costs. Solo practitioners (1–5 clinicians): $300–700 AUD/month. Group practices (6–20 clinicians): $700–2,500 AUD/month. PHN-commissioned services and large health organisations: custom pricing. All plans include onboarding, clinical training, and Australian support. GST invoicing available.
Can PHN-commissioned services use HiBoop?
Yes. HiBoop is designed to meet PHN outcome measurement requirements. The platform supports K10 as the national population screening standard, generates outcome reports compatible with PHN reporting frameworks, and provides multi-site access for teams operating across PHN catchment areas. Contact us to discuss PHN contracting structures.
Which Australian states and territories does HiBoop serve?
HiBoop supports mental health practitioners across all Australian states and territories, NSW, Victoria, Queensland, Western Australia, South Australia, Tasmania, the ACT, and the Northern Territory. This includes both major metropolitan practices and rural and remote telehealth services. We work with practitioners registered with APS, RANZCP, ACMHN, and other Australian professional bodies.
Latest in mental health in Australia
Recent news, research, and policy from trusted sources.
- ResearchThe relationship between cognitive complaints and burden of non-cognitive symptoms in multiple sclerosis.
Roberts S, Kuznetsova V, D'Aprano F — BJPsych open
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Lyons T, Spriggs M, Kerkelä L — Nature communications
Nature communications - ResearchPain knowledge at treatment entry and post-treatment kinesiophobia in patients with fibromyalgia: a longitudinal study.
Serrat M, Albajes K, Feliu-Soler A — Musculoskeletal science & practice
Musculoskeletal science & practice - IndustryWHO Director-General visits Jordan to recognize strong collaboration on health system delivery, emergency relief and advancing mental health
The Director-General of the World Health Organization, Dr Tedros Adhanom Ghebreyesus, today concluded the first day of his two-day State visit to the Hashemite Kingdom of Jordan, underscoring the strong partnership between WHO and Jordan across the areas of universal health cover
World Health Organization - ResearchIndividual Participant Data Meta-Analysis Identifies Risk Factors for Acute and Persistent Posttraumatic Stress Disorder and Depression Symptoms Following Trauma.
Ratanatharathorn A, Bryant RA, Kessler RC — Depression and anxiety
Depression and anxiety