SOC 2 Type II certified

Progress Monitoring for Western Australian Mental Health Care

Perth clinicians helped show that feeding progress scores back to therapists and patients can improve outcomes for those who are off track. HiBoop brings that routine to practices and teams from Perth to the Kimberley: 100+ validated scales, scored on submission and charted session by session.

Schedule a WalkthroughBrowse assessments
SOC 2 Type II certified
Privacy Act 1988 compliant
Hosting region on request
Published AUD pricing
PDF and CSV export
100+
validated assessments
3
PHNs, all run by WA Primary Health Alliance
11
Information Privacy Principles in the PRIS Act
$36 AUD
a month to start (AUD)

Feedback that reaches the person who is off track

  • Some of the clearest Australian evidence for progress monitoring comes from Perth. In a University of Western Australia study of 1,308 inpatients and day patients in a cognitive behavioural therapy program, sharing progress feedback with clinicians and patients midway through treatment reduced depressive symptoms for those at risk of a poor outcome. A later study in a Perth private mental health service found feedback-framed discussions gave a more consistent recovery rate, though therapists were not always aiming it at the patients who needed it most.

    WA's public services collect the national outcome set (HoNOS, LSP-16 and the Kessler scales), which HiBoop does not offer. HiBoop is for the monitoring private and community clinicians run themselves: validated scales sent between sessions, scored on submission, with each client's trend on one chart.

  • Measure every session

    Scales go out before each session by email or QR code, so there is always a recent score.

  • Spot who is off track

    A flat or worsening line stands out on the chart, which is where feedback helps most.

  • Talk it through

    Share the chart with the client and use it to frame the conversation about what to change.

All of AustraliaAll regions

Built for progress monitoring

  • Everything a practice needs to measure each session and act on the trend, without building its own system.

  • Scales between sessions

    Send the DASS-21, PHQ-9, GAD-7 or PCL-5 before each session or at set weeks, by email or QR code.

  • Scored on submission

    Totals and severity bands are calculated the moment the client finishes, so the result is waiting when you open the file.

  • One trend per client

    Every score on a single timeline, so a client who is not improving is easy to see.

  • End-of-course reports

    Intake, mid-point and latest scores on one page, ready to summarise in the report to the referring GP.

  • One published price list

    Care is $36 AUD/month for one clinician, month to month. Team starts at $285 AUD/month with unlimited clinicians. Network is custom. Published prices in Australian dollars.

  • Made for distance

    Clients answer on any phone browser, so a check-in reaches Broome as easily as Subiaco.

Research from Western Australia

  • Progress monitoring and feedback

    In a University of Western Australia trial of 1,308 consecutive inpatients and day patients in a ten-day CBT group, feeding progress back to clinicians and patients midway through treatment reduced depressive symptoms for those at risk of a poor outcome.

    Newnham et al., Journal of Affective Disorders, 2010 PMID 20542574

  • Progress monitoring and feedback

    In 778 patients in a two-week CBT program at a Perth private mental health service, those whose therapists used progress feedback in discussions recovered more consistently, though feedback was not focused on the patients who were off track.

    Hutson et al., Psychotherapy Research, 2020 PMID 31906806

  • Kessler 10 (routine outcome data)

    Of 46,938 public community mental health patients in WA given the Kessler 10 from 2005 to 2022, 3,794 treated for anxiety-related disorders were reassessed at least twice, and models using the pre-treatment score predicted reliable change with moderate accuracy.

    Chai et al., Scientific Reports, 2024 PMID 39232215

  • Routine outcome measurement

    When 11 rural WA mental health sites were trained in HoNOS outcome measurement, only three could take part in a year of data collection, held back by staff shortages and limited local IT support.

    Aoun et al., Australian Journal of Rural Health, 2002 PMID 12472612

Who funds and runs mental health care in Western Australia

  • HiBoop is not affiliated with or endorsed by any of these bodies or programs. They are the system your clients, referrers and funders work in.

  • Mental Health Commission

    Purchaser

    The Commission purchases WA's publicly funded mental health and alcohol and other drug services. Health Service Providers deliver them through public hospitals, inpatient units and community clinics, and non-government organisations deliver community services. Non-admitted community mental health is moving to Activity Based Funding from July 2026, and contracted NGOs move to the national CMO Standards from 1 July 2027.

    CommissioningStrategy 2026-2031CMO Standards

  • WA Health and the Mental Health Act 2014

    Public care

    The Health Service Providers run public mental health services under the Mental Health Act 2014, in force since 30 November 2015. The Mental Health Emergency Response Line answers 24 hours a day in Perth (1300 555 788) and Peel (1800 676 822); Rurallink (1800 552 002) covers regional WA overnight and at weekends.

    Mental Health Act 2014MHERLRurallink

  • Better Access and WA Primary Health Alliance

    Medicare

    Better Access pays for up to 10 individual sessions a calendar year with a psychologist (MBS 80110) or clinical psychologist (MBS 80010), after a GP mental health treatment plan (MBS 2715 or 2717). WA Primary Health Alliance runs all three WA Primary Health Networks (Perth North, Perth South and Country WA), which commission services and report the Kessler 10+ for adults to the national PMHC data set.

    MBS 80010MBS 80110WAPHA

  • WorkCover WA and the NDIS

    Insurance

    In the WA workers compensation scheme, WorkCover WA sets the fees psychologists can charge through a Health Services Fees Order. The NDIS funds psychosocial recovery support, not clinical treatment; a recovery coach works alongside the client's treating team.

    Fees OrderWorkers compensationNDIS

Care teams across Western Australia

  • WA's three PHNs span the metro area and the whole of the country; a phone-based scale works the same across both.

  • Perth North

    Joondalup to the inner north | private practice, university clinics and private psychiatric hospitals

  • Perth South

    Fremantle, Rockingham and Peel | community services and private practice

  • South West and Great Southern

    Bunbury, Busselton, Albany | regional practice and Rurallink after hours

  • Goldfields and Wheatbelt

    Kalgoorlie, Northam, Merredin | telehealth-first services

  • Pilbara and Kimberley

    Karratha, Port Hedland, Broome | remote and fly-in, fly-out communities

Data sovereignty

Why Western Australia clinics choose HiBoop

  • Why WA clinicians choose HiBoop

    • Progress monitoring every session, with the trend on one chart
    • Clients answer at home, however far they live from the clinic
    • Scores ready for the Better Access end-of-course report
    • Care is $36 AUD/month, month to month, with no credit card to start
    • Boops, our between-session check-ins, put the client's latest answers on the chart before you meet

  • AUD pricing & support

    Transparent pricing in AUD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $36
    AUD/month
    Team
    Starting price, unlimited clinicians
    $285
    AUD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Western Australia clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood and anxiety

    • DASS-21 (Depression, Anxiety, Stress)
    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • PSWQ (Worry)

  • Trauma and injury

    • PCL-5 (PTSD)
    • ITQ (Complex PTSD)
    • LEC-5 (Life Events)
    • C-SSRS Screener (Suicide Risk)

  • Youth

    • PHQ-A (Adolescent Depression)
    • SCARED (Anxiety)
    • CRAFFT-2.1 (Substance Use)
    • SIDAS (Suicidal Ideation)

  • Substance use

    • ASSIST-3 (Substance Involvement)
    • CAGE-AID (Alcohol and Drugs)
    • BARC-10 (Recovery Capital)
    • TAPS (Tobacco, Alcohol, Drugs)
Browse all assessments

The PRIS Act and the Privacy Act: what applies to you

  • The Privacy and Responsible Information Sharing Act 2024 gives WA its first public sector privacy law, with 11 Information Privacy Principles; most of its privacy provisions were set to commence on 1 July 2026 and its breach scheme on 1 January 2027. It binds public sector bodies and some of their contractors. A private practice is under the Commonwealth Privacy Act 1988.

  • What the rules expect of your service

    • Private practices: meet the Australian Privacy Principles; health service providers are covered whatever their turnover
    • Before health information goes overseas, take reasonable steps so the recipient handles it to APP standard (APP 8)
    • WA public sector services: follow the PRIS Act's Information Privacy Principles, including those on disclosures outside Australia
    • Contracted providers to WA government may be covered by the PRIS Act through their contract
    • Give clients access to their records and correct them on request

  • Where HiBoop helps

    • SOC 2 Type II certified; data encrypted in transit and at rest
    • Hosted on Google Cloud in the US or Canada, with other regions on request; ask before you start
    • Role-based access, so clinicians see only their own clients
    • PDF and CSV exports for the clinical record and access requests
    • HiBoop is Privacy Act 1988 compliant; it makes no PRIS Act claim. Ask for our security documentation

Grants & funding for Western Australia mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Primary Health Networks - Dept of Health & Aged Care

    PHN Mental Health Commissioning

    Tech eligible

    Australia's 31 PHNs commission local mental health services and are required to use validated outcome measures. K10 is the national standard population screening tool. Technology platforms supporting Better Access K10 workflows and generating PHN-compatible outcome reports are eligible for commissioning consideration.

    Varies by PHN regionLearn more

  • Services Australia / Medicare

    Better Access - MBS Outcome Measurement

    Tech eligible

    Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented outcome tool use - K10 is the de facto standard. HiBoop helps practices document session outcomes for these reviews, reducing admin burden.

    N/A (billing compliance support)Learn more

  • DHCRC (Dept of Industry + CSIRO + universities)

    Digital Health Cooperative Research Centre

    Tech eligible

    The DHCRC funds collaborative digital health research between industry, universities, and clinical settings. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs connecting practices with CSIRO and academic research.

    Varies by project streamLearn more
View all grants & funding

Resources for Western Australia practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • DepressionPHQ-9 Clinical Guide

    Scoring, severity bands and reliable change for depression monitoring

  • DistressDASS-21 Clinical Guide

    Depression, anxiety and stress subscales, scoring and severity bands

  • ReferenceKessler 10 Reference

    The distress scale in the national data sets; a reference page, not offered in the HiBoop app

  • PracticeMeasurement-Based Care Guide

    Turning repeat measurement into a routine your clients understand

Where to read WA's rules and services

  • Official bodies, clinical guidelines, and regulatory references. Western Australia.

  • Strategic commissioning

    Mental Health Commission

    How the Commission purchases public mental health and AOD services from Health Service Providers and NGOs.

  • Mental Health Emergency Response Line

    Mental Health Commission

    MHERL numbers for Perth and Peel, and Rurallink hours for regional WA.

  • Privacy in Western Australia

    Office of the Information Commissioner (WA)

    The PRIS Act, who it covers, its 11 Information Privacy Principles and when they apply.

  • About WAPHA

    WA Primary Health Alliance

    The organisation that runs the Perth North, Perth South and Country WA PHNs.

  • MBS item 80110

    Department of Health, Disability and Ageing

    The Medicare Benefits Schedule entry for focussed psychological strategies by a registered psychologist.

Latest in mental health in Australia

Crisis and urgent help lines

  • If someone is in immediate danger, call 000. HiBoop is not a crisis service.

  • Emergency

    For a life-threatening emergency, call emergency services first.

    Call 000

  • Lifeline Australia

    24/7

    Call 13 11 14

  • Beyond Blue

    24/7

    Call 1300 22 4636
More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does the PRIS Act apply to my private practice?

    Generally not directly. The Privacy and Responsible Information Sharing Act 2024 binds WA public sector bodies and some contracted service providers; most of its privacy provisions were set to commence on 1 July 2026, with the notifiable information breach scheme on 1 January 2027. A private practice is covered by the Commonwealth Privacy Act 1988. HiBoop makes no claim of compliance with either law; check your position with the Office of the Information Commissioner or the OAIC.

  • Is there evidence that progress monitoring helps?

    Yes, including from Perth. Studies from the University of Western Australia and a Perth private mental health service found that sharing progress scores with clinicians and patients reduced depressive symptoms for people at risk of a poor outcome, and that feedback-framed discussions gave a more consistent recovery rate. The research section on this page lists each study. HiBoop sends and scores the scales and keeps the trend on one chart; how you use the feedback is your clinical decision.

  • Does HiBoop offer the Kessler 10, HoNOS or LSP-16?

    No. HiBoop does not offer the Kessler 10, HoNOS or LSP-16. WA public services collect those for the national outcomes collection, and PHN-commissioned services report the Kessler 10+ through their own systems. HiBoop offers the DASS-21, PHQ-9, GAD-7, PCL-5 and other validated scales for the measurement you run in your own practice.

  • Which numbers can I give a client between sessions?

    In an emergency, 000. The Mental Health Emergency Response Line is a 24-hour line on 1300 555 788 in Perth and 1800 676 822 in Peel. Rurallink, 1800 552 002, covers regional WA from 4.30pm to 8.30am on weeknights and 24 hours at weekends and on public holidays. Lifeline, 13 11 14, offers 24-hour crisis support. HiBoop is not a crisis service.