SOC 2 Type II certified

Measurement-Based Care for Canberra Care Teams

For psychologists, counsellors, social workers and community services across the ACT, from Gungahlin to Tuggeranong. Send validated scales such as the PHQ-9, DASS-21 and SIDAS by email or QR code, see the score the moment a client submits, and keep each health record ready for a client who asks to see it.

Schedule a WalkthroughBrowse assessments
SOC 2 Type II certified
Privacy Act 1988 compliant
Records clients can access
Priced in AUD
Export your data anytime
100+
validated assessments
1997
ACT Health Records Act, covering private providers too
2
Medicare Mental Health Centres in Canberra
$36 AUD
a month to start (AUD)

What sets the ACT apart for mental health providers

Most states leave private practices to the federal Privacy Act alone. The ACT does not. Its Health Records (Privacy and Access) Act 1997 applies to any entity that provides a health service, public or private, and its privacy principles have the force of law. A Canberra psychologist therefore answers to both the Privacy Act 1988 and the territory Act, and complaints about health records go to the ACT's Health Services Commissioner.

Capital Health Network, the territory's PHN, commissions primary mental health care: Medicare Mental Health Centres in Acton and Tuggeranong, three headspace services, psychological intervention through Next Step, and psychosocial support for adults who are not supported through the NDIS. Private psychology is funded through Better Access. A scale scored at the start and repeated across care becomes part of the health record, ready for the review and for the client.

All of AustraliaAll regions

What HiBoop Does for ACT Care Teams

  • A territory law on health records, a compact city and a busy PHN shape how Canberra services measure outcomes. HiBoop does the measuring and keeps the record; the clinical decisions stay with you.

  • Records a Client Can See

    The Health Records Act gives consumers access to their records. Every score lives on one timeline per client, and you can export it as a PDF when they ask.

  • SIDAS, Developed at ANU

    The Suicidal Ideation Attributes Scale was developed and validated by researchers at the Australian National University. Send it with the C-SSRS Screener, and the score is ready when the client submits for your clinical judgement.

  • Progress for the Plan Review

    Better Access sessions are referred under a Mental Health Treatment Plan. The PHQ-9, GAD-7 and DASS-21 are scored as the client submits and graphed session by session, so the review starts from the trend.

  • Mental Injury Claims

    Under the Workers Compensation Act 1951, injury includes mental injury, including stress, and every employer must insure with a licensed insurer. The PCL-5, DASS-21 and RTW-SE give the insurer a scored record of progress.

  • Access by Role

    Roles decide what reception, clinicians and supervisors can see, and every view and export is logged for your own review.

  • One Published Price List

    Care is $36 AUD/month for one clinician, month to month. Team starts at $285 AUD/month with unlimited clinicians. Network is custom. Published prices in Australian dollars.

Mental health in Australian Capital Territory

Research data

Research from Australian Capital Territory

  • SIDAS

    Researchers at the Australian National University developed the SIDAS as a brief web-based measure of suicidal ideation in an online survey of 1,352 Australian adults (a national sample), reporting high internal consistency, good convergent validity and scores of 21 or more as indicating high risk.

    van Spijker et al., Suicide and Life-Threatening Behavior, 2014 PMID 24612048

  • Brief screening against validated scales

    In 159 women with gestational diabetes recruited from ACT outpatient clinics, a single self-rated mental health question significantly predicted total scores on the K10 and the Edinburgh Depression Scale.

    Maguire et al., Australasian Psychiatry, 2022 PMID 35130091

  • Depression and anxiety scales

    A community survey of 7,485 people in Canberra and Queanbeyan, using the Goldberg depression and anxiety scales, examined what accounts for gender differences in symptoms across three age cohorts.

    Leach et al., Social Psychiatry and Psychiatric Epidemiology, 2008 PMID 18575787

  • Workplace mental health literacy

    In a randomised trial with 301 employees of two large government departments in Canberra, Mental Health First Aid training produced greater confidence in helping others and less stigmatising attitudes.

    Kitchener & Jorm, BMC Psychiatry, 2004 PMID 15310395

Who Shapes Mental Health Care in the ACT

  • HiBoop is not affiliated with or endorsed by any of these bodies or programs. They describe the system your clients, referrers and funders work in.

  • Capital Health Network

    Primary Health Network

    The ACT's PHN commissions the Canberra and Tuggeranong Medicare Mental Health Centres, headspace Canberra, headspace Tuggeranong and headspace Early Psychosis, Next Step psychological intervention, Inclusive Pathways for LGBTIQA+ people aged 16 and over, and The Way Back Support Service.

    Medicare Mental Health CentresheadspaceNext Step

  • Well Connect ACT

    Psychosocial

    Commissioned by Capital Health Network: non-clinical psychosocial support for people aged 16 to 64 with severe mental illness who are not supported through the NDIS.

    Ages 16 to 64Severe mental illnessOutside the NDIS

  • Winnunga Nimmityjah

    Community-controlled

    An Aboriginal community controlled primary health care service in Narrabundah. Its social health team and its counsellors and psychiatrists provide mental health care alongside primary care.

    NarrabundahSocial healthAboriginal community controlled

  • Health Services Commissioner

    Complaints

    Complaints about health records in the ACT, including a breach of the privacy principles or a refused request for access, go to the territory's commission, where the Health Services Commissioner handles them.

    Health recordsAccessPublic and private

Care Teams Across Canberra

  • HiBoop works in any web browser, so a practice in the city and a team in the suburbs send the same check-ins.

  • Acton

    Home of the Canberra Medicare Mental Health Centre, a walk-in centre for adults.

  • Tuggeranong

    The Tuggeranong Medicare Mental Health Centre and headspace Tuggeranong are both in Greenway.

  • Narrabundah

    Winnunga Nimmityjah, the territory's Aboriginal community controlled health service, is based here.

  • Across the territory

    Next Step, Inclusive Pathways and Well Connect ACT are commissioned for people throughout the ACT.

Data sovereignty

Why Australian Capital Territory clinics choose HiBoop

  • Measurement That Belongs in the Health Record

    • Each client's scores in one place, ready to export when they request access
    • SOC 2 Type II certified, with data encrypted in transit and at rest
    • A log of every view and export, to help you answer a records complaint
    • Care is $36 AUD/month, month to month, with no credit card to start
    • Clients answer on their own phone from an email link or QR code

  • AUD pricing & support

    Transparent pricing in AUD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $36
    AUD/month
    Team
    Starting price, unlimited clinicians
    $285
    AUD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for Australian Capital Territory clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Depression, Anxiety and Stress

    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • DASS-21 (Depression, Anxiety, Stress)

  • Suicidal Ideation

    • SIDAS (Suicidal Ideation Attributes)
    • C-SSRS Screener (Suicide Risk)

  • Trauma and Return to Work

    • PCL-5 (PTSD)
    • ITQ (PTSD and Complex PTSD)
    • RTW-SE (Return-to-Work Self-Efficacy)

  • Young People

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • CRAFFT 2.1 (Youth Substance Use)
Browse all assessments

The Health Records Act and Your Practice

  • In the ACT a private practice works under two laws at once. The Health Records (Privacy and Access) Act 1997 covers any entity that provides a health service and any record keeper, and the federal Privacy Act 1988 covers every health service provider regardless of size. The Information Privacy Act 2014 governs public agencies but leaves health information to the Health Records Act. The duties are yours; HiBoop's part is to support you in meeting them.

  • What the territory Act asks of a record keeper

    • Follow the privacy principles in schedule 1 of the Health Records Act, which have the force of law
    • Collect, store, secure, use and disclose health records only as the principles allow
    • Give consumers access to their health records, and keep records accurate
    • Transfer records when a consumer moves to another provider
    • Be ready to answer a complaint to the commission about a breach or a refused access request

  • What HiBoop provides

    • SOC 2 Type II certified, with encryption in transit and at rest
    • Hosted on Google Cloud in the US or Canada, with other regions on request, so you can describe where records are kept
    • Role-based access and a record of every view and export
    • Per-client exports as CSV or PDF for access requests and transfers
    • You choose the scales, so the record holds only what care calls for

  • Checking a vendor against the Health Records Act?

    Hosting regions, encryption, access controls and how to request our SOC 2 Type II report are on the trust page.

    Visit the trust page

Grants & funding for Australian Capital Territory mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Primary Health Networks - Dept of Health & Aged Care

    PHN Mental Health Commissioning

    Tech eligible

    Australia's 31 PHNs commission local mental health services and are required to use validated outcome measures. K10 is the national standard population screening tool. Technology platforms supporting Better Access K10 workflows and generating PHN-compatible outcome reports are eligible for commissioning consideration.

    Varies by PHN regionLearn more

  • Services Australia / Medicare

    Better Access - MBS Outcome Measurement

    Tech eligible

    Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented outcome tool use - K10 is the de facto standard. HiBoop helps practices document session outcomes for these reviews, reducing admin burden.

    N/A (billing compliance support)Learn more

  • DHCRC (Dept of Industry + CSIRO + universities)

    Digital Health Cooperative Research Centre

    Tech eligible

    The DHCRC funds collaborative digital health research between industry, universities, and clinical settings. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs connecting practices with CSIRO and academic research.

    Varies by project streamLearn more
View all grants & funding

Resources for Australian Capital Territory practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • AustraliaHiBoop Across Australia

    Better Access, the Privacy Act and the other state and territory guides

  • SuicidalitySIDAS Guide

    Five items on frequency, control, closeness to an attempt, distress and interference

  • DistressDASS-21 Guide

    Scoring the three subscales and reading change between sessions

  • LibraryAll Assessments

    Every scale HiBoop describes, with references for each

ACT Laws, Services and Funding

Latest in mental health in Australia

Crisis and urgent help lines

  • If someone is in immediate danger, call 000. HiBoop is not a crisis service.

  • Emergency

    For a life-threatening emergency, call emergency services first.

    Call 000

  • Lifeline Australia

    24/7

    Call 13 11 14

  • Beyond Blue

    24/7

    Call 1300 22 4636
More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does the ACT Health Records Act apply to a private practice?

    Yes. The Act defines a health service provider as any entity that provides a health service, and the OAIC notes that private health providers in the ACT must comply with both the federal Privacy Act and territory privacy law. HiBoop makes no compliance claim under either; it supports you with role-based access, a view and export log, and per-client exports.

  • What does a Canberra psychologist need to bill Better Access?

    Registration with the Psychology Board of Australia comes first; it is required to practise anywhere in Australia, and applications are made through Ahpra. Once a GP has prepared a Mental Health Treatment Plan (MBS item 2715 or 2717), sessions of 50 minutes or longer seen in person are billed as item 80110 by a psychologist or item 80010 by a clinical psychologist. ACT public mental health services report differently: the HoNOS, the LSP-16 and the BASIS-32 go to the National Outcomes and Casemix Collection.

  • Can a client ask to see their scale results?

    The Health Records Act's privacy principles include access to health records, and a refused request can be the subject of a complaint to the commission. In HiBoop you can export a client's scores and charts as a PDF or CSV for the request.

  • Are psychological injuries covered by ACT workers' compensation?

    The Workers Compensation Act 1951 defines injury as a physical or mental injury, including stress, but excludes a mental injury caused wholly or mostly by reasonable action by an employer about matters such as transfer, performance appraisal, discipline or dismissal. Employers must hold a policy with a licensed insurer, so check that insurer's requirements for each claim.