SOC 2 Type II certified

Measurement-Based Care for South Australian Care Teams

For psychologists, mental health social workers, counsellors and commissioned services from metropolitan Adelaide to Mount Gambier, Port Pirie and the Eyre Peninsula. Send a validated scale by email or QR code, read the score the moment it arrives, and show progress across every session.

Schedule a WalkthroughBrowse assessments
SOC 2 Type II certified
Privacy Act 1988 compliant
Check-ins by email or QR code
Priced in AUD
CSV and PDF exports
100+
validated assessments
2
PHNs: Adelaide and Country SA
10
SA Health Local Health Networks
$36 AUD
a month to start (AUD)

How mental health care is organised in South Australia

SA Health delivers public mental health care through ten Local Health Networks: four based in Adelaide (Central, Northern, Southern, and Women's and Children's) and six regional networks from the Limestone Coast to the Eyre and Far North. Primary mental health care is commissioned by two PHNs. Adelaide PHN covers the metropolitan area; Country SA PHN covers the rest of the state, about 99.8% of its land.

Private psychology is mostly funded through Better Access, with clinical psychologists billing MBS item 80010 and psychologists item 80110 after a GP prepares a Mental Health Treatment Plan (items 2715 and 2717). Public specialist services report the K10+, HoNOS and LSP-16 to the National Outcomes and Casemix Collection. A short scale at intake and at each review gives a private or commissioned service the same kind of record.

All of AustraliaAll regions

What HiBoop Does for South Australian Care Teams

  • Two PHNs, ten health networks and a country region that covers almost the whole state. HiBoop handles the measuring, so your clinical judgement is informed by the trend.

  • A Trend for the GP Review

    Clients referred under a Mental Health Treatment Plan go back to their GP for review. A DASS-21 or PHQ-9 timeline shows what changed across the sessions so far, in one page.

  • Country SA by Telehealth

    A client in Whyalla, Ceduna or the Riverland answers on their own phone from a link or QR code, with nothing to download, and the score is waiting before the video call starts.

  • One Schedule Across Providers

    PHN-commissioned providers can agree on the scales and the timing, so a client stepped up or down between services keeps a single, comparable history.

  • Return to Work Treatment

    ReturnToWorkSA's clinical framework asks allied health providers to measure and demonstrate treatment effectiveness as care goes on. Repeat a scale at set points and export the trend for the case manager.

  • Access Set by Role

    Choose what reception, clinicians and supervisors can open; every view and export is logged so your service can review it.

  • Plans in Australian Dollars

    Care is $36 AUD/month for one clinician, month to month. Team starts at $285 AUD/month with unlimited clinicians. Network is custom. Published prices in Australian dollars.

Mental health in South Australia

Research data

Research from South Australia

  • Patient-reported outcomes in stepped care

    In an uncontrolled pre-post audit of 332 people offered Gold Card SA, a four-session intervention after a crisis presentation with borderline personality disorder symptoms, patient-reported borderline symptoms and psychological distress fell, and emergency presentations dropped by 63% in the six months after.

    Bartsch et al., Journal of Personality Disorders, 2024 PMID 38324250

  • DASS-21 screening

    At the South Australian Spinal Cord Injuries Service, the DASS-21 was compared with a structured diagnostic interview in 40 patients: it was as sensitive as the Brief Symptom Inventory but less specific, and better at flagging possible anxiety disorders than depression.

    Mitchell et al., Spinal Cord, 2008 PMID 18071354

  • K10 in rural older adults

    Among 5,920 South Australians aged 60 and over in the state's 2013-2017 population health survey, measured with the K10, high psychological distress was associated with GP visits (odds ratio 3.6), emergency visits and hospital admission.

    Asante et al., Journal of Affective Disorders, 2022 PMID 35490879

  • Kessler 10 and remoteness

    A telephone survey of 2,545 South Australian adults in 2000, using the Kessler 10, the SF-12 and self-reported diagnosis, found no statistically significant variation in psychological distress across accessibility and remoteness categories.

    Eckert et al., Medical Journal of Australia, 2004 PMID 15540965

  • Digital readiness in rural services

    In 208 rural South Australians who had recently used a local health network mental health service, using the internet for health followed from general internet use, which was driven mostly by motivation, itself shaped by trust.

    Brown et al., Rural and Remote Health, 2019 PMID 31394040

Who Shapes Mental Health Care in South Australia

  • HiBoop is not affiliated with or endorsed by any of these bodies or programs. They make up the system your referrers, funders and clients move through.

  • SA Health and the Local Health Networks

    Public system

    Ten Local Health Networks have run public health services since July 2019, including specialist mental health care. Under the Mental Health Act 2009, the Office of the Chief Psychiatrist is notified of community treatment orders and sets standards for monitoring them.

    10 LHNsChief PsychiatristSpecialist services

  • Adelaide PHN

    Metropolitan PHN

    Established by the Australian Government in 2015 for metropolitan Adelaide. With the metropolitan Local Health Networks, Wellbeing SA and the Office of the Chief Psychiatrist, it developed Towards Wellness, the integrated mental health and suicide prevention plan for the city.

    Towards WellnessMetropolitanCommissioning

  • Country SA PHN

    Country PHN

    Commissions psychological therapies across 12 country regions, clinical care coordination, mental health shared care, headspace and Flying headspace, and Medicare Mental Health Centres in Mount Gambier, Port Pirie and Mount Barker. Its Psychosocial Support program is for adults not assisted by the NDIS.

    Stepped carePsychosocialMedicare Mental Health Centres

  • Aboriginal Health Council of South Australia

    Community controlled

    AHCSA is the peak body representing Aboriginal community-controlled health services in South Australia, and supports its member services to deliver culturally grounded health and wellbeing care.

    AHCSAACCHSPeak body

Care Teams Across South Australia

  • HiBoop runs in any web browser, so an Adelaide group practice and a sole clinician on the Limestone Coast send the same check-ins.

  • Metropolitan Adelaide

    Served by Adelaide PHN and the Central, Northern, Southern, and Women's and Children's networks.

  • Adelaide Hills

    The Mount Barker Medicare Mental Health Centre is open seven days for people aged 16 and over.

  • Limestone Coast

    FocusOne Health runs the Medicare Mental Health Centre in Mount Gambier.

  • Yorke and Mid North

    Neami National runs the Medicare Mental Health Centre in Port Pirie.

  • Eyre Peninsula and Far North

    Public services come through the Eyre and Far North Local Health Network; primary care through Country SA PHN.

  • Riverland, Mallee and Coorong

    One of the six regional networks, alongside Country SA PHN's psychosocial and therapy programs.

Data sovereignty

Why South Australia clinics choose HiBoop

  • Measurement a South Australian Service Can Rely On

    • SOC 2 Type II certified, with data encrypted in transit and at rest
    • A time-stamped score for each submission and a record of who opened it
    • Browser-based forms that work on a regional mobile connection
    • Care is $36 AUD/month, month to month, with no credit card to start
    • Your data leaves with you as CSV or PDF, whenever you ask

  • AUD pricing & support

    Transparent pricing in AUD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $36
    AUD/month
    Team
    Starting price, unlimited clinicians
    $285
    AUD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for South Australia clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Better Access Measures

    • DASS-21 (Depression, Anxiety, Stress)
    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)

  • Trauma, Risk and Workplace Injury

    • PCL-5 (PTSD)
    • ITQ (PTSD and Complex PTSD)
    • C-SSRS Screener (Suicide Risk)

  • Alcohol and Other Drugs

    • ASSIST-3 (Substance Involvement)
    • MAST (Alcohol Use)
    • BARC-10 (Recovery Capital)

  • Young People

    • PHQ-A (Adolescent Depression)
    • SCARED (Child Anxiety)
    • CRAFFT-2.1 (Substance Use)
Browse all assessments

South Australian Privacy Rules and Your Practice

  • South Australia has no privacy Act of its own. State agencies follow the Information Privacy Principles Instruction, a Cabinet instruction, and a contract with an agency must bind its service provider to those principles as if the provider were part of the agency. Private practices fall under the federal Privacy Act 1988 and the Australian Privacy Principles. The Health and Community Services Complaints Commissioner takes complaints about public, private and non-government services. These obligations belong to your service; HiBoop's part is to make them easier to meet.

  • What the rules ask of your service

    • Contracted to SA Health or another agency? Your contract applies the Information Privacy Principles to the client data you handle under it
    • In private practice, protect health information from misuse, interference, loss and unauthorised access (APP 11)
    • Know where each vendor keeps client data before any of it is disclosed overseas (APP 8)
    • Answer a client's request to see the information you hold about them (APP 12)
    • Orders under the Mental Health Act 2009 carry their own notification and monitoring duties; keep records that support them

  • What HiBoop provides

    • SOC 2 Type II certification, with encryption in transit and at rest
    • Hosting on Google Cloud in the US or Canada, other regions on request, named up front for your APP 8 review
    • Role-based access and a log of every view and export, ready for a contract audit
    • You choose the scales, so you collect what the care plan needs and nothing more
    • Client scores exported as CSV or PDF for an access request

  • Reviewing HiBoop for an agency contract?

    Our trust page sets out hosting, encryption, access controls and how to request the SOC 2 Type II report.

    Visit the trust page

Grants & funding for South Australia mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Primary Health Networks - Dept of Health & Aged Care

    PHN Mental Health Commissioning

    Tech eligible

    Australia's 31 PHNs commission local mental health services and are required to use validated outcome measures. K10 is the national standard population screening tool. Technology platforms supporting Better Access K10 workflows and generating PHN-compatible outcome reports are eligible for commissioning consideration.

    Varies by PHN regionLearn more

  • Services Australia / Medicare

    Better Access - MBS Outcome Measurement

    Tech eligible

    Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented outcome tool use - K10 is the de facto standard. HiBoop helps practices document session outcomes for these reviews, reducing admin burden.

    N/A (billing compliance support)Learn more

  • DHCRC (Dept of Industry + CSIRO + universities)

    Digital Health Cooperative Research Centre

    Tech eligible

    The DHCRC funds collaborative digital health research between industry, universities, and clinical settings. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs connecting practices with CSIRO and academic research.

    Varies by project streamLearn more
View all grants & funding

Resources for South Australia practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • AustraliaHiBoop Across Australia

    National funding and privacy rules, and guides for the other states and territories

  • DepressionPHQ-9 Guide

    Nine items, severity bands and what a meaningful change looks like

  • TraumaPCL-5 Guide

    Scoring PTSD symptoms and tracking them through treatment

  • LibraryAll Assessments

    Each scale HiBoop describes, with its references

South Australian Laws, Services and Funding

Latest in mental health in Australia

Crisis and urgent help lines

  • If someone is in immediate danger, call 000. HiBoop is not a crisis service.

  • Emergency

    For a life-threatening emergency, call emergency services first.

    Call 000

  • Lifeline Australia

    24/7

    Call 13 11 14

  • Beyond Blue

    24/7

    Call 1300 22 4636
More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does South Australia have its own privacy law for health information?

    No privacy Act as such. State agencies follow the Information Privacy Principles Instruction, and an agency contract must make those principles binding on its service provider. Private practices are covered by the federal Privacy Act 1988. Complaints about any health service, public or private, can go to the Health and Community Services Complaints Commissioner. HiBoop makes no compliance claim under either set of rules; it supports you with role-based access, a view and export log, and exports.

  • Which MBS items do Better Access clients in South Australia use?

    The items are national. A GP prepares the Mental Health Treatment Plan (item 2715 for 20 to 39 minutes with mental health skills training, item 2717 for 40 minutes or more). Clinical psychologists then bill item 80010 and psychologists item 80110 for in-person sessions of 50 minutes or more.

  • Can I treat ReturnToWorkSA clients as a psychologist?

    ReturnToWorkSA says psychologists must be registered with AHPRA to provide services in the scheme, and providers submit a registration form and evidence of qualifications to ReturnToWorkSA. Check its mental health provider page for current fee schedules.

  • Which numbers can my clients call for support?

    Lifeline on 13 11 14, 24 hours a day. Medicare Mental Health on 1800 595 212, weekdays 8.30am to 5pm, for help finding a local service; it is not a crisis line. If a life is in danger, call 000.