SOC 2 Type II certified

Outcome Measurement for New South Wales Mental Health Care

From a Better Access practice in Parramatta to a community team in a rural Local Health District, NSW clinicians report back to referrers, insurers and funders. HiBoop gives them 100+ validated scales, scored on submission and charted session by session.

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SOC 2 Type II certified
Privacy Act 1988 compliant
Hosting region on request
Published AUD pricing
PDF and CSV export
100+
validated assessments
15
Local Health Districts run NSW public care
10
Better Access sessions a calendar year
$36 AUD
a month to start (AUD)

Three funders, three reports, one set of scores

  • A psychologist in New South Wales can see a Better Access client, a PHN-funded client and an injured worker in the same week. Each funder wants to know whether treatment is working: the GP who wrote the referral gets a written report at the end of a course, PHN-commissioned services report outcome measures to the national data set, and in the workers compensation system SIRA sets the fees and approves the psychologists.

    NSW Health's public services, run through 15 Local Health Districts, collect their own national outcome set (HoNOS, LSP-16 and the Kessler scales). HiBoop does not offer those three instruments. It is built for the measurement private and community clinicians run themselves: the DASS-21, PHQ-9, GAD-7 and PCL-5, sent between sessions and kept on one chart per client.

  • Sent before the session

    A scale goes out by email or QR code, so the score is waiting when the client walks in.

  • Ready for the referrer's report

    Intake and latest scores side by side, for the written report a Better Access course ends with.

  • Change you can show

    One timeline per client makes a stalled treatment easier to spot and to explain to an insurer.

All of AustraliaAll regions

Built for the way NSW clinicians report

  • Repeat measurement that feeds a GP report, an insurer update or a team review without extra typing.

  • Scales between sessions

    Send the DASS-21, PHQ-9, GAD-7 or PCL-5 before each session or at set weeks, by email or QR code.

  • Scored on submission

    Totals and severity bands are calculated the moment the client finishes, so the result is waiting when you open the file.

  • End-of-course reports

    Intake, mid-point and latest scores on one page, ready to summarise in the report to the referring GP.

  • Insurer updates

    A dated score history to quote when a workers compensation insurer asks how treatment is progressing.

  • One published price list

    Care is $36 AUD/month for one clinician, month to month. Team starts at $285 AUD/month with unlimited clinicians. Network is custom. Published prices in Australian dollars.

  • Solo practice to group practice

    Start with one clinician, or add a team with shared scales and role-based access across sites.

Research from New South Wales

  • Routine outcome measurement

    When an NSW clubhouse tried to measure its effect using NSW public mental health outcome data (HoNOS, Kessler 10 and LSP-16), only one of 24 members found in the state database had scores for both periods compared.

    Kightley et al., Australasian Psychiatry, 2010 PMID 20141496

  • DASS-21 in compensation settings

    In 109 adults injured in motor vehicle crashes and engaged in compensation in Sydney, the DASS-21 showed excellent criterion validity for detecting major depressive disorder against a diagnostic interview.

    Guest et al., BMC Psychology, 2018 PMID 29467035

  • DASS-21

    A five-week, in-language group mindfulness program for 168 Arabic speakers and 103 Bangla speakers in Sydney kept 80% of participants and produced clinically and statistically significant improvements on the DASS-21 and Kessler 10.

    Blignault et al., International Journal of Mental Health Systems, 2021 PMID 33849610

  • Measurement-based care

    The University of Sydney's Brain and Mind Centre describes a highly personalised, measurement-based care model for youth mental health, built on a multidimensional outcomes framework and a transdiagnostic staging framework it has evaluated in young people at its youth clinics.

    Hickie et al., Medical Journal of Australia, 2019 PMID 31679171

Who funds and runs mental health care in NSW

  • HiBoop is not affiliated with or endorsed by any of these bodies or programs. They are the system your clients, referrers and funders work in.

  • NSW Health and the Local Health Districts

    Public care

    Six Local Health Districts cover metropolitan Sydney and nine cover rural and regional NSW, alongside two specialty networks for children's services and for justice health and forensic mental health. Public mental health services sit inside them. The statewide NSW Mental Health Line (1800 011 511) is answered 24/7 by mental health professionals who assess and refer into NSW Health services.

    15 LHDsMental Health Act 20071800 011 511

  • Mental Health Commission of NSW

    Oversight

    An independent statutory body set up under the Mental Health Commission Act 2012. It monitors, reviews and plans for the mental health system across government; it does not provide services or handle individual complaints.

    IndependentStrategic plansMonitoring

  • Better Access and the NSW PHNs

    Medicare

    Better Access pays for up to 10 individual sessions a calendar year with a psychologist (MBS 80110) or clinical psychologist (MBS 80010), after a GP mental health treatment plan (MBS 2715 or 2717). NSW's 10 Primary Health Networks commission further services rather than run them, and those services report the Kessler 10+ for adults to the national PMHC data set.

    MBS 80010MBS 8011010 PHNs

  • SIRA and the NDIS

    Insurance

    In the NSW workers compensation system, psychologists must be approved by SIRA, which sets the maximum fees for psychology and counselling (the 2026 order applies from 1 February 2026). The NDIS funds psychosocial recovery support, not clinical treatment; a recovery coach works alongside the client's treating team.

    SIRA approvalFees Order 2026NDIS

Care teams across New South Wales

  • A client in Broken Hill answers the same scale, on the same phone browser, as one in Surry Hills.

  • Sydney

    Six metropolitan Local Health Districts | Better Access private practice and university clinics | Brain and Mind Centre youth services

  • Hunter and Central Coast

    Newcastle, Maitland, Gosford | regional LHDs and PHN-commissioned services

  • Illawarra and the South Coast

    Wollongong, Nowra, Bega | community mental health and private practice

  • Northern NSW

    Coffs Harbour, Lismore, Tamworth | long drives, where between-session measures keep contact

  • Western and Far West NSW

    Dubbo, Orange, Broken Hill | rural LHDs and telehealth-first practice

Data sovereignty

Why New South Wales clinics choose HiBoop

  • Why NSW clinicians choose HiBoop

    • Scores on one chart for the Better Access end-of-course report
    • Clients answer at home; the score is on the chart before the session
    • A dated score history when an insurer asks how treatment is going
    • Care is $36 AUD/month, month to month, with no credit card to start
    • Boops, our between-session check-ins, put the client's latest answers on the chart before you meet

  • AUD pricing & support

    Transparent pricing in AUD with flexible payment options for clinics of every size.

    Care
    One clinician, month to month
    $36
    AUD/month
    Team
    Starting price, unlimited clinicians
    $285
    AUD/month
    Network
    Multi-site organizations
    Custom
    Enterprise pricing

100+ validated scales for New South Wales clinics

  • Validated scales grouped by what they measure, each with its scoring and source. Public programmes often call this routine outcome monitoring (ROM), or patient-reported outcome measures (PROMs): the same practice of giving a validated scale at regular points and reading the scores over time.

  • Mood and anxiety

    • DASS-21 (Depression, Anxiety, Stress)
    • PHQ-9 (Depression)
    • GAD-7 (Anxiety)
    • PSWQ (Worry)

  • Trauma and injury

    • PCL-5 (PTSD)
    • ITQ (Complex PTSD)
    • LEC-5 (Life Events)
    • C-SSRS Screener (Suicide Risk)

  • Youth

    • PHQ-A (Adolescent Depression)
    • SCARED (Anxiety)
    • CRAFFT-2.1 (Substance Use)
    • SIDAS (Suicidal Ideation)

  • Substance use

    • ASSIST-3 (Substance Involvement)
    • CAGE-AID (Alcohol and Drugs)
    • BARC-10 (Recovery Capital)
    • TAPS (Tobacco, Alcohol, Drugs)
Browse all assessments

The HRIP Act and the Privacy Act: what they ask of your practice

  • NSW is one of the states with its own health privacy law. The Health Records and Information Privacy Act 2002 covers private health service providers as well as public agencies, and private providers also answer to the Commonwealth Privacy Act 1988. These duties are yours; the points below are what to check with any vendor.

  • What the rules expect of your practice

    • Follow the 15 Health Privacy Principles in the HRIP Act when you collect, use, store and disclose health information
    • Meet the Privacy Act's Australian Privacy Principles too; health service providers are covered whatever their turnover
    • Before health information goes overseas, take reasonable steps so the recipient handles it to APP standard (APP 8)
    • Give clients access to their records and correct them on request
    • The Information and Privacy Commission NSW and the OAIC handle complaints

  • Where HiBoop helps

    • SOC 2 Type II certified; data encrypted in transit and at rest
    • Hosted on Google Cloud in the US or Canada, with other regions on request; ask before you start
    • Role-based access, so clinicians see only their own clients
    • PDF and CSV exports for the clinical record and access requests
    • HiBoop is Privacy Act 1988 compliant; it makes no HRIP Act claim. Ask for our security documentation

Grants & funding for New South Wales mental health clinics

Funding Guide

  • Public and private funding programs that support measurement-based care implementation.

  • Primary Health Networks - Dept of Health & Aged Care

    PHN Mental Health Commissioning

    Tech eligible

    Australia's 31 PHNs commission local mental health services and are required to use validated outcome measures. K10 is the national standard population screening tool. Technology platforms supporting Better Access K10 workflows and generating PHN-compatible outcome reports are eligible for commissioning consideration.

    Varies by PHN regionLearn more

  • Services Australia / Medicare

    Better Access - MBS Outcome Measurement

    Tech eligible

    Better Access MBS billing for GP Mental Health Treatment Plan reviews requires documented outcome tool use - K10 is the de facto standard. HiBoop helps practices document session outcomes for these reviews, reducing admin burden.

    N/A (billing compliance support)Learn more

  • DHCRC (Dept of Industry + CSIRO + universities)

    Digital Health Cooperative Research Centre

    Tech eligible

    The DHCRC funds collaborative digital health research between industry, universities, and clinical settings. Mental health technology platforms demonstrating outcome measurement capability are eligible for research partnership programs connecting practices with CSIRO and academic research.

    Varies by project streamLearn more
View all grants & funding

Resources for New South Wales practitioners

  • Billing guides, compliance documentation, and clinical practice resources.

  • DistressDASS-21 Clinical Guide

    Depression, anxiety and stress subscales, scoring and severity bands

  • ReferenceKessler 10 Reference

    The distress scale in the national data sets; a reference page, not offered in the HiBoop app

  • TraumaPCL-5 Clinical Guide

    Tracking PTSD symptoms through trauma-focused treatment

  • PracticeMeasurement-Based Care Guide

    Turning repeat measurement into a routine your clients understand

Where to read NSW rules and services

  • Official bodies, clinical guidelines, and regulatory references. New South Wales.

  • NSW Mental Health Line

    NSW Health

    The statewide 24/7 line for advice, assessment and referral into NSW Health mental health services.

  • Local Health Districts

    NSW Health

    The 15 districts and two specialty networks that run public health care in NSW.

  • The HRIP Act

    Information and Privacy Commission NSW

    The Health Records and Information Privacy Act 2002 and its Health Privacy Principles.

  • Workers compensation fees orders

    State Insurance Regulatory Authority (SIRA)

    SIRA's notice on the fees orders, including psychology and counselling, from 1 February 2026.

  • MBS item 80110

    Department of Health, Disability and Ageing

    The Medicare Benefits Schedule entry for focussed psychological strategies by a registered psychologist.

Latest in mental health in Australia

Crisis and urgent help lines

  • If someone is in immediate danger, call 000. HiBoop is not a crisis service.

  • Emergency

    For a life-threatening emergency, call emergency services first.

    Call 000

  • Lifeline Australia

    24/7

    Call 13 11 14

  • Beyond Blue

    24/7

    Call 1300 22 4636
More crisis lines

Measurement-based care

…starts with what we measure, and how long.

Frequently Asked Questions

  • Does the HRIP Act apply to my private practice?

    It can. The Health Records and Information Privacy Act 2002 applies to NSW public sector agencies and to private sector health service providers, and sets out 15 Health Privacy Principles. A private provider is also covered by the Commonwealth Privacy Act 1988. HiBoop makes no claim of compliance with either law. We can share our security documentation for your own assessment; for your obligations, see the Information and Privacy Commission NSW.

  • Can HiBoop help with Better Access reports to the referring GP?

    It can carry the measurement. At the end of a Better Access course the psychologist gives the referring practitioner a written report on assessment, treatment and recommendations. HiBoop keeps every DASS-21, PHQ-9 or GAD-7 score on one chart, with PDF export, so the change over the course is easy to summarise. Which measures you use is your clinical decision.

  • Does HiBoop offer the Kessler 10, HoNOS or LSP-16?

    No. HiBoop does not offer the Kessler 10, HoNOS or LSP-16. NSW public services collect those for the national outcomes collection, and PHN-commissioned services report the Kessler 10+ to the PMHC data set through their own systems. HiBoop offers the DASS-21, PHQ-9, GAD-7, PCL-5 and other validated scales for the measurement you run in your own practice.

  • Which numbers can I give a client between sessions?

    In an emergency, 000. The NSW Mental Health Line, 1800 011 511, is a free 24/7 line staffed by mental health professionals who can assess and refer into NSW Health services. Lifeline, 13 11 14, offers 24-hour crisis support. Medicare Mental Health (formerly Head to Health), 1800 595 212, is a weekday line for advice and referral, not a crisis service. HiBoop is not a crisis service.