If you’re having trouble logging in, try these steps:
- Make sure you're using the sign-in method you set up: Google, Microsoft, Email Link or Email & Password.
- With Email & Password, click Forgot password? to reset it.
- Clear your browser's cookies and cached files, or try a different browser. If one works better than another, let us know.
- Still having trouble? Reach out to your Customer Success Manager or email [email protected].
What browsers and devices are supported?
HiBoop is a web app. It works on desktops, laptops, tablets and phones, in the latest versions of Chrome, Edge, Safari and Firefox.
The Reporting Dashboard is not available on phones, and Add Patient is hidden on phones. Use a desktop, laptop or tablet for those.
My internet dropped, do you have offline mode?
Yes. If your internet connection drops while completing an assessment, offline mode will activate automatically. Patients can continue answering questions until the form ends, and all responses will be saved once the connection is restored.
How do I report a bug or issue?
If you encounter a bug or technical issue, please email us at [email protected] with:
- A description of the issue
- Screenshots (if possible)
We’re a small team, and we’ll get back to you as soon as we can.
Ready to try it with a real client?