"We finally had data that matched our care": how Alongside You made insight matter with HiBoop

To speak with Andrew Neufeld is to step into a world shaped by purpose. Alongside You stands apart, not as another clinic, but as a living expression of his dedication and care. From the beginning, Andrew built Alongside You on a restless conviction: that mental health care must be collaborative, that clients deserve more than a diagnosis and a treatment plan, and that progress should be something you can see, feel, and hold onto.

We want to know that what we are doing is actually helping people.

That commitment to real, demonstrable outcomes is what led Alongside You to HiBoop.

A clinic that lives in the community

Alongside You is a presence in Delta, BC, serving a community that previously had no local clinical assessment providers. Before launching their assessment program, clients often travelled more than an hour to Richmond or Vancouver just to access care.

We do advising for other organizations. We throw events and mental health conferences for the public, not just for professionals. We are involved in the neighbourhood.

Andrew's commitment to community engagement is rooted in a desire to create lasting impact for those he serves. By providing individuals with the right assessment and support, he believes that people can have a much better experience, significantly increasing their chances of thriving and connecting with others who understand their challenges. This perspective drives his efforts to foster an inclusive environment where everyone has the opportunity to succeed.

A practice built on intention

Alongside You has always placed mission at the centre of its work. The team believes care should adapt to the person in front of them, not the other way around. Even with experienced clinicians and strong therapeutic models, Andrew sensed something important was still missing.

We had incredible clinicians doing meaningful work. But we were relying heavily on subjective judgment. We would ask, how do you feel? Are things improving? And those conversations are important. But I kept thinking there has to be a better way to see the full picture.

They wanted data that respected nuance. Data that strengthened clinical conversations rather than replacing them. Data that clients could actually relate to. That search led them to HiBoop.

Why HiBoop

Andrew was clear that they did not want a tool that felt transactional or disconnected from care.

What stood out about HiBoop was that it didn't feel like an administrative burden. It felt like a clinical enhancement.

The platform aligned with how Alongside You already worked: collaborative, inquisitive, and results-focused. It wasn't just about checking a box; it was about deepening the work. When clients can see their own scores change over time, it shifts something and moves the conversation from abstract to tangible.

For Andrew, that was the turning point.

This is the missing link. We finally had data that matched our care.

Moving from gut feeling to shared evidence

Before implementing HiBoop for measurement-based care, progress conversations relied heavily on narrative. Clients would describe how they felt, while clinicians used their judgment and experience to assess change. Although this approach worked, it was not always precise, sometimes, it was easy to misinterpret improvement based on the positive feeling of the sessions rather than on actual progress. With structured measurement, practitioners were able to see patterns more clearly, such as when symptoms dipped or spiked, allowing for a more accurate understanding of what was effective.

That visibility has transformed not only treatment planning but also accountability.

Now, when we sit down with a client, we are not just saying, how do you feel this week? We are saying, we're going to look at the data, and we're going to see patterns, and we're going to see changes, and we're going to talk about that together.

Together. That word matters to Andrew.

This has strengthened our collaborative model. It's not the clinician as an expert dictating what is happening. It's a shared review of the evidence in front of us. It also isn't throwing out subjective impressions and clinical judgement, it's adding data to help inform a holistic view of the work, and the progress being made.

Client engagement that builds confidence

One of the biggest surprises for the Alongside You team has been how clients respond to automated assessments.

People actually like seeing their scores. It validates their experience. If they are struggling, it shows up. If they have made progress, it shows up.

Alongside You has paired this experience with structural changes to make assessment more accessible and efficient. Adults can now access a full mental health assessment for under $2,000, a price Andrew says he has not seen matched elsewhere. ADHD screening is fully self-serve, available online without ever needing to speak to a clinician first. See for yourself.

He described moments where clients who felt stuck were able to see subtle improvements that they would have otherwise overlooked.

That is powerful. It creates hope. It makes the work feel grounded.

Pre-screening has also changed the client journey. Instead of automatically moving into a costly full assessment, clients complete a screening and receive a focused 15-minute follow-up call to determine next steps. And for clients who need a shift in treatment approach, the data provides a clear rationale.

A stronger clinical identity

HiBoop has done more than support sessions. It has clarified Alongside You's identity as a practice focused on results and a commitment to getting better over time.

It has helped us articulate what sets us apart. We are deeply relational, yes. But we are also rigorous. We care about proof.

For high-cost services such as autism assessments, which can range from $3,500 to $10,000 elsewhere, the clinic offers screening options at a fraction of that cost, improving access while maintaining clinical fidelity. That confidence matters for clients, referrers, community partners, and anyone seeking to understand the value of the work. Measurement is now part of the clinic's foundation and mission.

It is not about metrics for the sake of metrics. It is about people. It is about honouring their time, their trust, their vulnerability.

Automation has also changed the economics behind the scenes. Psychological reports traditionally require 6 to 18 hours of clinical time, but automation significantly reduces the manual labour portion of that work. What was once a service line with very thin margins and high costs has, over the past three years, become a viable and sustainable assessment program, one that reduces costs to clients and improves profitability for the clinic.

For Andrew, adopting HiBoop was never about following a trend. It was about ensuring the tools fit the practice's values and that care remains meaningful and continually improves.

Looking ahead

As Alongside You continues to grow, the commitment remains the same: care that is personal, care informed by evidence, and care that adapts as people's needs change. HiBoop has become part of that evolution.

It has made us sharper clinicians. It has made our conversations richer. It has made our outcomes clearer. It has allowed us to increase efficiency, reduce costs to clients, and maintain our high standards of care.

He paused before adding something that best captures the partnership:

This is not a tool sitting off to the side. It is integrated into how we care. And it has elevated that care.

For prospects looking at Alongside You, the message is simple: this is a practice guided by heart and backed by data. For practices looking at HiBoop, Andrew's experience offers something just as clear.

You do not have to choose between compassion and measurement. You can have both.

– Madeline Geneau, Director of Client Services

Instant access. Create your free trial today.