Technical Support

If you’re having trouble logging in, try these steps:
✔ Switch browsers – Try logging in with a different browser. If one works better than another, let us know so we can improve compatibility.
✔ Still having trouble? Reach out to your Customer Success Manager or contact us at [email protected] for assistance.

Yes! If your internet connection drops while completing an assessment, offline mode will activate automatically. Patients can continue answering questions until the form ends, and all responses will be saved once the connection is restored.

[Insert what is saved during offline mode]

If you encounter a bug or technical issue, please email us at [email protected] with the following details:
✔ A description of the issue
✔ Screenshots (if possible)

We’re a small but mighty team, and we’ll get back to you as soon as possible!

HiBoop is a web-based application that works on any device (desktop, tablet, or mobile) and supports all modern web browsers as long as you have an internet connection.