Clinic Management

How do staff accept their invitation and create a password?

It’s simple! When a staff member is added to HiBoop, they will receive an email invitation with a link to create their account. They’ll just need to set a password to complete the setup.

How do I remove a staff member?

To remove a staff member:

  1. Go to the Team page.
  2. Click the three dots on the far right of the staff member’s name.
  3. Select "Remove" to revoke their access.

Staff Permissions

My team did not receive the invitation via email, where is it?

If the invitation email hasn’t arrived, try the following:
✔ Check junk/spam folders – Sometimes emails are filtered incorrectly.
✔ Confirm the @hiboop domain is marked as safe – Your internal IT team may need to whitelist it.
✔ Still not receiving it? Contact us at [email protected], and we’ll help!

How do I update my clinic information?

Clinic admins can update clinic details by:

  1. Signing in to their HiBoop admin account.
  2. Clicking their name in the bottom left menu.
  3. Selecting "Clinic" from the menu.

From there, admins can edit the clinic name, address, and primary email address.

How do I add new staff?

Admins can manage staff by:

  1. Accessing Clinic Settings from the bottom left menu.
  2. Navigating to the "Team" page.
  3. Adding new staff members or removing existing ones.