CATC Case Study
How Digital Innovation Transformed Care
October 18, 2025
hiboop.com
Executive Summary
The Canadian Addiction Treatment Centres (CATC) modernized paper-based assessment workflows across three inpatient centres using HiBoop’s digital measurement-based care platform. The transition delivered real-time clinical insight, reduced administrative overhead, and enabled a culture of data-informed care.
Key Highlights
- Customized assessment flows for inpatient addiction contexts.
- Rapid integration of CATC preferred validated scales.
- Configurable reporting layouts for clinicians, leadership, and funders.
- Ongoing training, support, and iterative improvements based on clinician feedback.
Why Teams Adopted
- Intuitive UI minimized training time for busy clinicians.
- HiBoop aligned with existing clinical workflows instead of forcing process change.
- Early wins such as time savings and richer insights built organic staff buy-in.
- Teams could articulate outcomes to clients immediately, reinforcing the why behind the new system.
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CATC Case Study
How Digital Innovation Transformed Care
October 18, 2025
hiboop.com
How CATC Transformed Addiction Care with Digital Innovation
Canadian Addiction Treatment Centres modernized assessment workflows at three Ontario inpatient centres, replacing paper chaos with clinical clarity through HiBoop's measurement-based care platform.
CATC's 1000 Islands Treatment Centre
One of three facilities revolutionized by digital transformation
HiBoop's Clinical Dashboard
Real-time assessment data at clinicians' fingertips
Paper to Digital
From manual forms to automated assessments
3 Centres
Ontario inpatient facilities transformed
Immediate Impact
Productive within days of implementation
Continue reading to discover the full transformation story
Executive Summary
The Canadian Addiction Treatment Centres (CATC), one of Canada's largest mental health and addiction treatment providers, faced familiar hurdles: paper-based assessments that slowed workflows, missed comorbidities, and left leadership without a holistic view of outcomes. Within weeks of implementing HiBoop across three inpatient centres, CATC modernized its entire assessment process, enabling real-time clinical insight and a culture of data-informed care.
Key Achievements
- 100% digital assessment completion—up from under 50% with paper forms.
- 75% reduction in assessment time by removing manual scoring.
- Rapid detection of comorbidities such as bipolar disorder and ADHD, triggering immediate interventions.
- Early identification of previously missed conditions that critically impact treatment success.
- Outcome reporting that goes beyond relapse metrics to show true quality-of-life gains.
- A seamless rollout that scaled from pilot to enterprise deployment within months.
Results at a Glance: Measurable Success
Within months of implementation, CATC achieved remarkable outcomes across clinical, operational, and financial metrics.
Transitioned from under 50% paper completion to comprehensive digital coverage.
Automated scoring eliminated 15-20 minutes of manual work per client.
Rapid identification of previously missed conditions like bipolar disorder and ADHD.
Ontario inpatient facilities onboarded in months.
""HiBoop was so easy and intuitive to use that it didn't take as long as we thought it would. As soon as we had HiBoop live and ready to go, we were able to start using it the next day."
The Challenge: When Paper Limits Potential
At their three Ontario inpatient centres, CATC provides comprehensive addiction treatment with average stays lasting 42 days. Clinicians needed a system that captured baseline symptomology on day one, monitored progress at midpoints, and delivered discharge insights that extended far beyond relapse metrics. Paper assessments made that impossible.
Critical Operational Gaps
Paper assessments added cognitive load and administrative friction, creating resistance and slowing care delivery.
Fewer than half of clients completed paper forms, leaving clinicians without a reliable baseline.
Manual intake missed comorbidities like mood disorders, ADHD, and trauma that shape addiction treatment success.
Relapse metrics alone could not demonstrate true program ROI to funders and referral partners.
""Paper assessments ate into the session—15 to 20 minutes. When we're only able to see clients for an hour, that leaves just 40 minutes for therapy. Being able to have HiBoop's digital assessments completed ahead of the sessions was really a fabulous tool."
The Solution: HiBoop's Intelligent Platform
CATC selected HiBoop after evaluating multiple measurement-based care platforms. The deciding factor was a blend of clinical rigor, adaptive intelligence, and partnership-first implementation that could flex across inpatient programs.
Clinical Rigor Delivered Digitally
Access to more than 40 validated assessments including PHQ-9, GAD-7, DASS, WHOQOL-BREF, and addiction-specific scales ensured evidence-based fidelity without paper bottlenecks.
Adaptive Intelligence
HiBoop algorithms curate the most relevant assessments based on responses, reducing burden while surfacing high-risk indicators and comorbidities.
Workflow-Ready Delivery
Secure QR codes and mobile-first surveys mean clinicians can deploy protocols instantly from any device.
Partnership-First Rollout
HiBoop teams co-designed CATC-specific flows, reporting views, and training to accelerate adoption.
Lightning-Fast Implementation
October 2024
Pilot launch with initial training
Within Days
Clinical teams using system productively
May 2025
Full rollout across three Ontario centres
HiBoop Clinical Portal - Real-time Assessment Dashboard
The Transformation: Measurable Impact
HiBoop delivered immediate wins across CATC's care continuum, from the first assessment to discharge reporting.
Clinical Operations: Day-one, midpoint, and discharge assessments inform real-time treatment planning.; Automated flagging surfaced bipolar disorder symptoms that demanded immediate psychiatric referral.; Broader screeners like ADHD indicators prompted personalized interventions and referrals..
Client Experience: Automated scoring freed hours per client for therapeutic work.; Shared dashboards aligned multidisciplinary teams on intervention plans.; Rich reporting strengthened relationships with referral partners through transparent progress data..
Reporting & Outcomes: Early risk identification enabled appropriate care matching and prevented unnecessary escalations.; Comprehensive quality-of-life reporting elevated program ROI for funders.; Real-time indicators of AMA risk supported proactive retention strategies..
Clinical Efficiencies
- Day-one, midpoint, and discharge assessments inform real-time treatment planning.
- Automated flagging surfaced bipolar disorder symptoms that demanded immediate psychiatric referral.
- Broader screeners like ADHD indicators prompted personalized interventions and referrals.
Operational Efficiencies
- Automated scoring freed hours per client for therapeutic work.
- Shared dashboards aligned multidisciplinary teams on intervention plans.
- Rich reporting strengthened relationships with referral partners through transparent progress data.
Financial Efficiencies
- Early risk identification enabled appropriate care matching and prevented unnecessary escalations.
- Comprehensive quality-of-life reporting elevated program ROI for funders.
- Real-time indicators of AMA risk supported proactive retention strategies.
"With HiBoop, we can say that on average, this is how much clients are improving by coming through our program. The group data analysis is really important. We knew that the outcomes were good, but we couldn't point to any data to prove it. Now with HiBoop, our capacity to do consistently good work that we can track has definitely increased."
Melanie Matthews
Director of Clinical Programs, CATC
Comprehensive Assessment Overview - All Data in One Place
The Partnership: Technology That Listens
HiBoop's team worked alongside CATC clinicians to customize assessment flows, integrate preferred scales, and fine-tune reporting for both clinical and administrative needs.
"HiBoop is incredibly responsive to feedback. In fact, I think everything we've suggested so far has been implemented for us. Working with HiBoop has felt more like a partnership than anything else because we get to learn and grow together."
— Melanie Matthews, Director of Clinical Programs
HiBoop x CATC Collaboration
- Customized assessment flows for inpatient addiction contexts.
- Rapid integration of CATC preferred validated scales.
- Configurable reporting layouts for clinicians, leadership, and funders.
- Ongoing training, support, and iterative improvements based on clinician feedback.
The Client Experience: Progress Made Visible
Operational metrics tell one story, but CATC clinicians point to HiBoop's impact on motivation as the real differentiator. Clients now see visual progress, transforming assessments into shared therapeutic tools.
Without Visual Feedback
- ×Progress feels invisible
- ×No tangible evidence of improvement
- ×Clients doubt their progress
With HiBoop Visualization
- ✓Visual graphs show improvement
- ✓Concrete data validates feelings
- ✓Motivation through visible progress
""Change can be so gradual that clients don't notice it. But when they see their scores - graphs showing decreasing severity over time - they recognize they're making real progress. It's deeply motivating."
Visual Progress Tracking - Making Recovery Tangible
The Speed of Adoption: A 25-Year First
"Have we seen hesitation to adopt HiBoop in our centers? No. Certainly not at CATC. I think HiBoop has been embraced and really welcomed. I think HiBoop is what teams were asking for."
Staff were productive within days thanks to workflow alignment and immediate proof of value.
— Stacey Ferland, VP Clinical Operations
Why Implementation Succeeded
Intuitive UI minimized training time for busy clinicians.
HiBoop aligned with existing clinical workflows instead of forcing process change.
Early wins such as time savings and richer insights built organic staff buy-in.
Teams could articulate outcomes to clients immediately, reinforcing the why behind the new system.
Looking Forward: Technology That Enhances Human Connection
"I think there's a huge space for technology in the healthcare sector. We don't want AI or technology to get to the point where we no longer need people, but I see the two advancing alongside each other."
With HiBoop eliminating administrative burden and enabling data-informed decisions, technology has deepened - not diminished - the human connection between CATC clinicians and clients.
— Stacey Ferland, VP Clinical Operations
About Canadian Addiction Treatment Centres
CATC is one of Canada's largest providers of mental health and addiction treatment, spanning the full continuum from outpatient to inpatient care, harm reduction to abstinence-based programs, plus virtual counseling services. With three inpatient facilities in Ontario, CATC serves thousands of clients annually with evidence-based, compassionate care.
About HiBoop
HiBoop is a digital mental health assessment platform offering 40-plus validated clinical tools designed to accelerate diagnosis times while maintaining clinical rigor. Founded by Jason Morehouse after a 40-year journey navigating the mental health system, HiBoop ensures no one waits for comprehensive assessment and appropriate care. The platform is currently in nationwide beta rollout across Canadian healthcare providers.
"HiBoop is the best external team I've worked with in this space, and I've worked with many. They're collaborative and compassionate. I see HiBoop's values being very strongly aligned with CATC's values of compassion, respect, excellence, and accountability."
For media inquiries, partnership opportunities, or clinical consultations about this case study, contact the HiBoop team .