Technical Support for HiBoop

If you're having trouble logging in, try the following steps:

1. Clear your browser cache and cookies

Sometimes, stored data can interfere with login sessions. Here's how to clear it for hiboop.com:

• Google Chrome
  1. Click the three-dot menu in the top-right corner.
  2. Go to Settings > Privacy and security > Cookies and other site data.
  3. Click See all site data and permissions > search for hiboop.com and clear data.
  4. Alternatively, clear all cookies and cache under Clear browsing data.
• Safari
  1. Go to Safari > Preferences > Privacy.
  2. Click Manage Website Data, find hiboop.com, and click Remove.
  3. You can also clear all data by clicking Remove All.
• Microsoft Edge
  1. Click the three-dot menu in the top-right corner.
  2. Go to Settings > Privacy, search, and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select Cookies and other site data and Cached images and files, then clear.

2. Try a different browser

Sometimes compatibility varies. Try logging in using another browser (e.g., switch from Safari to Chrome). If one works better than another, let us know so we can improve cross-browser support.

3. Still stuck?

Reach out to your Customer Success Manager directly or email us at [email protected]. We’re happy to help.

Yes—we’ve got you covered.

If your internet connection drops while completing an assessment, offline mode will activate automatically. Patients can continue answering questions without interruption.

Once the connection is restored, all responses will be securely saved and uploaded—no data is lost.

No action is needed on your end. Just reconnect when you're able, and the system will take care of the rest.

If you encounter a bug or technical issue, please email us at [email protected] with the following:

• A brief description of the issue
• Any relevant screenshots or screen recordings (if available)

We’ll review your report promptly and follow up as soon as possible. Your feedback helps us keep things running smoothly.

HiBoop is a fully web-based application designed to be flexible and accessible across a wide range of devices. You can use it on:

• 💻 Desktops and laptops
• 📱 Mobile phones
• 📱 Tablets

All you need is an internet connection and a modern browser. We support the latest versions of:

• Google Chrome
• Microsoft Edge
• Safari
• Mozilla Firefox

While older browsers may still load the app, we recommend using the most up-to-date version of a supported browser to ensure the best experience—both for performance and security.

A reference guide for key terms used in the platform.

Examples:

• Assessment: A tool used to measure symptoms or behaviour
• Schedule: A collection of assessments assigned to a patient, used interchangeably with the term 'Assessment'.
• Program: A reusable template of schedules for easy in-take
• Severity Index: A snapshot of symptom intensity based on score ranges
• Patient Chart: The main view of a patient’s assessment results, status, demographics, and program history
• Change Index: A measure of improvement or decline in a patient’s symptoms over time
• Delivery Method: the way in which a schedule is issued to a patient (ie. mobile device, clinician, email)
• Secure Link: A one-time URL used to deliver assessments to a patient outside of the clinic
• QR Code Mode: A device-based assessment delivery method used in clinic settings
• Alert: A notification that indicates a patient has missed, completed, or requires attention for an assessment
• Demographics Panel: The section of the patient chart where age, gender, and risk indicators are stored